Customer Service Data Entry
Resume:
Stephanie Gregory
Roanoke, TX 76262
**********@*****.***
EXPERIENCE
Amazon, Watauga, TX — Associate 3
August 2022 - Present
Participated in multiple areas of Fulfillment Warehouse to accomplish customer satisfaction through both Inbound and Outbound performance.
(24)7, Plano, TX (Remote from Home) — POC
MOVEMBER 2021 - MAY 2022
Participated with company for a client contract with Verizon for Customer Service. As POC provided training and support for customer agents handling large call volumes. First line management for agent staffing as well as approval for discounts and refunds/reimbursements in addition to approval for discount/promotion reinstatement.
Volt Staffing, Plano, TX — Customer Service Representative/Data Entry
MARCH 2021 - OCTOBER 2021
Temp to Hire staffing for Customer Service/Data Entry for client contract for Verizon Mobile. Initial training through staffing firm running from March until May with transition to (24)7 after probationary period. Assisted large volumes of calls for customer service inquiries including troubleshooting and bill payment. As well as maintenance of detailed notation system for later customer referral. Alternately customer information/Files updated regularly as well as tracking data/spreadsheets provided to client and home companies.
Oohllaa, Roanoke, TX – Operations Manager
JANUARY 2016 - MARCH 2021
Responsible for keeping an exact, comprehensive record for various projects and reports across all aspects of staffing, production and relations; monitoring and giving an account of symptoms and changes in the conditions of overall business health and various client accounts. At any given time was responsible for office and client management in multiple revenue streams including scheduling for projects and meetings.
EDUCATION
Brechenridge, Richardson TX — RN
SEPTEMBER 2011 - MAY 2013
General Studies with focus on obtaining RN license. Licensing obtained August 2013. License not currently active.
UTD, Richardson, TX — Pursued BAH
SEPTEMBER 1998 - MAY 2001
References Available on Request
SKILLS
5+ years experience in Data Entry, Project Management and Customer Service.
Agile and Scrum.
Proficiency in all basic Word Processing software along with tracking, processing, accounting and documentation softwares and methods as well as Infusionsoft, Wix, Fiverr and various social media platforms including What’sApp, Zoom, Telegram, etc.
CCRN, ALA, RN, TRN, ASN
AWARDS
Who’s Who of American Professionals
Who’s Who of American College Students
Who’s Who of American High School Students
Dean’s and Honors List
Graduate Advanced with Honors
Daisy Awards for RN
LANGUAGES
English, Some Spanish and Sign Language
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