It Support Technician

Mohammad Parsa

Denver, CO ***.*******@*****.*** 720-***-****

Versatile and hard-working professional with a strong technical background seeking career opportunities in Colorado. Full, legal work authorization in the U.S., no sponsorship needed. PROFESSIONAL EXPERIENCE

IT Support Technician (COMCAST) Nov 2024- April 2025 MicroTech, Denver, CO

• Troubleshooting and Resolving Technical Issues

- Diagnosing and fixing hardware, software, and network problems for end-users.

- Providing on-site or remote support to ensure minimal downtime.

• Installing and Configuring Systems

- Setting up and maintaining computers, peripheral devices, and software applications.

- Ensuring systems meet user requirements and security policies.

• Managing and Maintaining IT Infrastructure

- Monitoring and maintaining networks, servers, and workstations to ensure optimal performance.

- Performing updates, backups, and routine maintenance to prevent issues.

• Providing User Support and Training

- Assisting employees with IT-related questions and guiding software usage.

- Creating user guides and conducting training sessions for common IT tools.

• Ensuring Security and Compliance

- Implementing and managing security protocols, such as firewalls, antivirus software, and access controls.

- Ensuring compliance with organizational policies and regulatory standards. Warehouse Associate May/2024-Nov/2024

Caterpillar Inc., Denver, CO

• Picking & Packing Orders

– Locating products and preparing them for shipment. Laptop, PC, and Cellphone Repairer Nov 2014- Jan 2024 Makassar, Indonesia

• Diagnosing Issues

- Identifying hardware and software problems through testing and troubleshooting.

• Repairing and Replacing Components

- Fixing or replacing faulty parts like screens, keyboards, batteries, motherboards, and connectors.

• Installing and Configuring Software

- Installing operating systems, applications, and updates while ensuring compatibility and performance.

• Data Backup and Recovery

- Safeguarding user data by performing backups and recovering lost or corrupted files when needed.

• Testing and Quality Assurance

- Verifying that repaired devices function properly through thorough testing before returning them to customers.

• Customer Interaction

- Communicating with clients to understand issues, provide estimates, and explain repair outcomes.

EDUCATION AND CERTIFICATIONS

CompTIA A+ Certification (April 2025)

High School Diploma, Herat, Afghanistan

SKILL HIGHLIGHTS

-Technical Proficiency: Strong knowledge of computer hardware, software, and operating systems

(Windows, macOS, Linux); skilled in troubleshooting and technical issue resolution.

- Network Administration: Basic understanding of LAN/WAN technologies, IP addressing, and network protocols; experience configuring routers, switches, and firewalls.

- Problem-Solving: Proven ability to diagnose and resolve complex IT problems with analytical thinking.

- Customer Support: Excellent communication skills with the ability to explain technical concepts to non- technical users.

- Time Management: Efficient in prioritizing tasks and managing multiple responsibilities in fast-paced environments.

- Security Awareness: Knowledgeable in cybersecurity practices, including antivirus software, firewalls, and policy compliance.

- Hardware and Software Installation: Proficient in setting up and configuring computers, peripherals, and applications.

- Adaptability: Quick learner of new technologies and systems with a focus on continuous professional development.

Languages: Persian/Dari (Native), English (Fluent), Indonesian (Fluent) References available upon request

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