Financial Services Business Intelligence

DUBEY

Cell: 732-***-**** ■ Professional Summary

Professional Summary

Results-driven professional with a successful track record delivering complex programs for industry-leading companies. Proven expertise in implementing large-scale initiatives, stakeholder communications, and collaboration with cross-functional teams. Enthusiastic about leveraging project management and leadership skills to contribute to the mission of innovative organizations in Retail, Financial services, Insurance, Healthcare, Real Estate and Investment management. Worked with prestigious companies like PVH Corp, MetLife, Kering USA, L'OREAL USA, EmblemHealth, Horizon BCBS, IBM, AT&T, Deutsche Bank, and KPMG Consulting.

Skill Set

Functional: Banking and Financial Services, Insurance, Retail, HealthCare, Real Estate, Investment Management, Telecommunications, Call Center, Sales and Marketing, Digital Marketing, Customer Data Platform, Business Intelligence, eCommerce, Order Management System, Account Management, Asset/Wealth Management, Product and Pricing models, Campaign Management, Self-service.

Product Management: Product Roadmap, Prioritization, Agile Scrum methodologies, Leadership in Project Team, SDLC, Waterfall, Product Lifecycle Management, Release Management, User Adoption, JIRA, Confluence, Service Now, Azure DevOps, SharePoint.

CRM: Salesforce Sales, Service and Marketing Cloud, Demandware eCommerce, Adobe, Community Cloud, Knowledge Base, Articles, Business Intelligence, Oracle Siebel, Oracle Fusion, Lightning, Security, User Administration, Workflows, Process Builder; Data Loader, Workbench, Data Import Wizard, Dashboard and Reports, Chatbots, Einstein, Data Analytics, Business Intelligence.

Products: Calabrio QM, IBM Cognos BI, Developer Studio, IBM Data Studio, Infosphere Data Architect, Optim Data Growth (DG), Test Data Management (TDM), Data Privacy (DP), MS Office 2000, Visio Professional, Toad, Query Analyzer.

Education

University of Mumbai - Mumbai, India Bachelor of Engineering

Computer Science GPA: 1st Class with Honors.

Internship at BHABHA ATOMIC RESEARCH CENTER, Gov of India

Graphical Simulation of a Remote Slave Manipulator for Division of Remote Handling & Robotics

Boston's Computer Institute - Post-graduate

Software Application Engineering

Professional Training and Certifications

Scaled Agile Framework; Scrum Master; Calabrio QM, Einstein: PVH Corp

Agile Project Management: MetLife Investments

Salesforce Administrator Certification Course: Intellipaat

Salesforce Service Cloud, Odigo, LUCE, Powerfront, Kering USA

IBM Cognos Business Intelligence tools, ALM, Leadership, EmblemHealth

IBM Project Management, PMP Course, Leadership in Project Team, IBM

IBM Data Studio, IBM Optim, Infosphere Data Architect at IBM

Awards and Achievements:

Radian Group: Received Champion Employee Awards for Mortgage Insurance Rate Quote Changes and Underwriting Quality Control implementations.

IBM: Received the IBM Employee Appreciation Award for my work on the Oracle eBiz Poet Project.

Horizon BCBS: Received Horizon BCBS “Stars Employee Recognition Award.

KPMG: Represented KPMG at the Western Cable Show for KPMG/CISCO alliance product Bandwidth on Demand.

PCS: Received the Best Team Award for my contribution to the GEAE SAGE project

Experience Overview:

I have vast experience in Product Management, Stakeholder Management, Data Modeling, Business Process mapping.

Detail knowledge of the project lifecycle using Agile, Waterfall and Scrum methodologies.

Expertise in Stakeholder Management, Vendor Management, Product Roadmaps, Backlog Prioritization, Delivery and User Adoption.

Knowledge of Salesforce Best Practices, Architecture, Einstein, Data Model, Object Model, User Administration, Business Processes mapping, Lightning, SSO, Process Builder, Data Import Wizard, Data Loader; Dashboards, Work Bench.

Financial industry experience includes Investments, Asset Management, Wealth Management, Alternative Investments, Private Equity, Account Maintenance, Customer Maintenance, and Web Lead generation.

Retail Industry experience in Ecommerce, Merchandising, Order Management, Account Management, Contact Profile, Preference Center, Sales Audit, Point of Sales, Product Catalog, Pricing, Retail/Store operations.

Healthcare experience in Medical, Dental and Hospital Claims Processing modules, Handling Call Volumes, Member, Provider, Broker portals, CRM Analytics and Business Intelligence reporting.

Professional Experience:

LTIMindtree, International Sr Product Manager Jan 2024 – Till Date

Ally Bank

Environment: Digital Marketing, Data Walk, AWS, Campaign Management, Enterprise Reporting, JIRA, Confluence

Project Park Place is an initiative undertaken to build a new centralized Customer Data Platform for Marketing and Reporting Needs. Replace the current eMap application to resolve Data Privacy and Data Security Concerns.

Solve for Customer Mastering, Identity Resolution, Preference Data Management, Segmentation, Campaign Management, Growth Marketing and Enterprise Reporting.

Collaborated with vendors like AWS and Data Walk (DW) to Conduct workshops, define product requirements, create POCs and provide demos for Customer Mastering and Householding solutions.

Responsible for all Communications with Key Stakeholders, Vendors, Business Partners, Engineering team and other Cross Functional teams to gather, analyze and prioritize product requirements for the Discovery phase.

Collaborated with vendors and cross functional teams like eMap, Customer 360, Ally Customer Master (ACM), AWS (Amazon Web Services), Data Walk, Enterprise Architecture and Data Engineering Teams.

Created executive Summary Decks, Product Roadmap, Backlog, Epics, SharePoint and Confluence sites.

Worked on 30+ Input Data file Analysis for various LOBs like Invest, Auto, Employee, SFMC etc.

Marsh McLennan

Environment: Salesforce Sales Cloud, Azure DevOps, AWS, Confluence, Share Point, Power BI, MongoDB, MDM.

Managed the implementation of Guy Carpenter Market Place (GCMP) 2.0, with expanded data Capture, Upgraded Security, Improved Distribution Interactions that give seamless user experience for Clients, Reinsurers and Colleagues.

Created Product Backlog for Reinsurer and Broker Portal that provides single access points for Reinsurers to Quote and access authorized GC Placements, Distributions, Legal Entities, Arrangements, Under Writing Authority etc.

Responsible for Cross functional team alignment with various teams like Edison, Revision, GC Edge, Common Data Services (CDS), MDM, Architecture, Business Analysts, Development (Astea) and QA team.

Responsible for all Communications with Key Stakeholders, Vendors, Business Partners, Engineering team and other Cross Functional teams to gather, prioritize product requirements and delivery of various projects.

Lead the product development process, including sprint planning, backlog grooming, and prioritization. Collaborate with the development team to ensure timely and high-quality delivery of features

Worked closely with Power BI Team to prepare project plan, Create Features, Epics, User Stories in Azure Dev Ops and successfully delivered User Management, Placement, Compliance and Portfolio Insights reports.

PVH Corp, NY Dec 2021 – Dec 2023

Sr. Product Manager, Marketing Technologies

Environment : Salesforce Service Cloud, Marketing, Agile One (CDP), Commerce Cloud, Digital Marketing, WebSphere.

Successfully implemented and delivered several large Programs like CDT Globalization, Global Digital Commerce (GDC) for Calvin Klien, GDC for Tommy Hilfiger and Australia New Zealand ANZ CDT Implementation.

Collaborate with stakeholders to define the Product Vision, Roadmap, and long-term strategy.

Responsible for all Communications with Key Stakeholders, Vendors, Business Partners, Engineering team and other Cross Functional teams to gather, prioritize product requirements and delivery of various programs.

Lead the end-to-end product development lifecycle, from ideation, requirements definition to launch and post-launch.

Actively participated in Sprint Planning, backlog refinement, grooming sessions, and Daily Scrum meetings.

Acted as liaison between vendors and implementation partners like Sapient (eCommerce), Manhattan Associates (MAO), Agile One (CDP), Capgemini (MuleSoft), NeuraFlash (SFSC), Infosys (CDT Globalization); Ogilvy (ANZ)

Customer Data Transformation (CDT) involved globalization of Salesforce Service Cloud, Marketing Cloud and Agile One CDP for APAC and EMEA regions.

Successfully implemented Global Digital Commerce (GDC) for Calvin Klein that re-platforms ecommerce sites from WebSphere to Salesforce Commerce Cloud. Headed the entire Tommy Hilfiger GDC program for Martech Team.

Defined product requirements for Order on Behalf of Customers, Deep Linking with MAO (OMS), Account Management, Chatbot; Community Cloud, Customer Profile, (Store, Communication and SMS) Preferences; Gated Experience, Narvar Tracking, Order Appeasements, MuleSoft Interfaces with MAO, SAP and Agile One

Worked closely with implementation partners to onboard Australia and New Zealand (ANZ) on Global Template by integrating Magneto EComm site, Magenta POS with SFSC, Customer Data migration from Zendesk to Service Cloud.

Worked closely with NeuraFlash Team to implement Einstein Case Classification, Case Wrap up, Reply Recommendation; TechDebt, Calabrio Quality Management and various new features for NASSC (North America Salesforce Service Cloud).

Radian Group, PA Sr. Product Manager Jan 2021 – Nov 2021

Environment: Salesforce Sales Cloud (SFSC), Service Cloud, Digital Marketing, Rally, JIRA, Confluence.

Radian Group is a leading Mortgage Insurance company with a suite of mortgage, risk, real estate, and title services.

Worked on a large CRM Initiative called "Mortgage Transaction Utility" that will automate the entire Loan borrowing process for secondary market.

Worked closely with Stakeholders; Business Partners and Vendors to define new CRM Initiatives and Business Strategies to Improve User Adoption.

Lead the product development process, including sprint planning, backlog grooming, and prioritization. Collaborate with the development team to ensure timely and high-quality delivery of features.

Responsible for Borrower Track; worked closely with SMEs and other Product owners to define 150+ business rules.

Created Product Backlog; defined complex Workflow rules and process flows for various modules like Asset Verification, Credits & Liabilities, Income Verification, and Borrower Check.

Worked closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups and guide the team through key milestones.

Responsible for Lender Profile Admin (LPA DeCom) project to migrate legacy application to Salesforce instance.

Defined several new features for Rate Quote Profile for MI Online (Mortgage Insurance) Salesforce Implementation.

Prepared presentation and training manual for Underwriter Quality Control (UQC) implementation for Audit Management. Responsible for mentoring 2 Interns from Drexel University for their Co-Op Programs.

MetLife Investments, NJ Sr. Product Manager Dec 2019 – Dec 2020

Environment : Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Azure DevOps, SharePoint, ServiceNow.

Worked at MetLife supporting various groups like Investment Management, Client Service Group, Private Placements, Alternative Investments, Private Equity, Real Estate and Agriculture

Worked closely with Stakeholders and Business Partners of various groups to define new CRM Initiatives, Salesforce Business Strategies, Improve User Adoption

Created CRM Product Roadmap, defined timelines, and delivery schedule for various Investment groups.

Used Agile methodology for Project Management, Release Planning, Sprint Planning, Daily Scrum Calls, User story Grooming session etc.

Worked with the Sales (ICG) and Client Service (CSG) teams to prioritize Companies, Company Profiles, Contacts, Opportunities, Deal Logs, Investor Mandates, Funds, Portfolios, Products, Contracts, Tasks and Dashboards.

Defined and One-Pager Private Placement projects (PP) like Lightning Upgrade, Opportunity Redesign, Tranche Synch Process, Automate Allocation Process, Pre-Trade Compliance, Aladdin Integration, Automatic eMail Distribution, One Pager Document.

Worked with development and business teams to implement features like Delayed Funding, Contracts Flow, Fund’s Portfolio Managers, Task Ray, Deal Logs for Private Equity, Mandate Portfolio Synch, Mandate Contact Roles, Merge Company Profiles, Co-Invest Deal Logs, Holdings, PP Restricted List and other BAU enhancements.

Responsible for Delivery and all Release Management activities for Salesforce monthly production deployments, including QA and UAT Coordination, Create Deployment requests; Service Now Tickets, Change Management meetings, obtain approvals from Architecture, Data, IAM, QA and Business teams.

TMP Worldwide, NY/NY Product Manager Mar 2019 – Nov 2019

Environment : CRM Marketing, Product Development, Agile - Scrum, JIRA, Confluence, Talent Brew

TMP Worldwide Advertising & Communications are global leaders in talent acquisition technologies.

Worked with Mindtree team to build a new CRM product for Candidate Management system that automates the time-consuming, complex process of acquiring, building, and identifying candidate profiles.

Responsible for managing relationships with stakeholders and maintaining collaborative relationships with external vendors to achieve project goals.

Responsible for all stakeholder communications, managing their expectations, defining schedule, scope, change control processes, defined CRM Product Roadmap, Product Backlogs and Features.

Defined Product definition for various modules like Personalization, Template Builder, SMS, Quick Connect, Campaign Management, Audience Center, Dashboards, Analytics, Security and Authentication.

Successfully implemented Campaign management module for Direct and Promotional Campaigns and measure campaign analytics w.r.t eMail Send, Click, Open ratio.

CRM system was successfully integrated with Twilio for SMS, Sovereign for Job Matching, Application Tracking System, (ATS), Sendgrid for eMail Delivery, Talentbrew site, Jobs API, Audience Center, Personalization Engine, Grape JS for custom email templates, Platform Admin for authentication.

Responsible for complex implementation of ATS integration, Sourcing, Prospect Profiling, Catalog Browsing, Job Engagement, Priority Scores, Authorization Service Integration, Prospect classification.

Kering USA, NJ Product Manager, MIS Mar 2018 – Feb 2019

Environment : Salesforce Service Cloud, Marketing Cloud, Logepal, Odigo, SharePoint, JIRA, Omni Channel.

Kering S.A. is an international luxury group based in Paris, France that owns brands, like Gucci, Saint Laurent (YSL), Balenciaga, Alexander McQueen (AMQ), Bottega Veneta (BV), Boucheron, Brioni, Thomas Maier (TM).

As a Regional coordinator for North America, I was responsible for the successful launch of Salesforce Customer Care Solution that includes Service Cloud, Logepal, Odigo, Powerfront and Omnichannel implementations for GUCCI, YSL, BV and other Kering Signature Brands

Successfully Implemented Clients, Cases, Tasks, Dashboard Reports, 360 Degree View, Knowledge Base, Omni Channel.

Engaged Business owners for User Acceptance Testing, User Training, and post-go-live support for Client Service Team for all brands.

Host Monthly alignment meetings with stakeholders to manage their expectations, identify new requirements, change requests and other challenges.

Responsible for successful implementation of multiple projects for GUCCI Relational Marketing Team like Client/List Merge Request, Consumer Insights, One to One Entertainment Budget Request, Automatic e-mail Distribution.

Worked closely with Salesforce implementation Team, Capgemini Production Support Team, TCS Level 1 support and PROSODIE team to resolve several production issues and ongoing tickets.

Managed the project for YSL Marketing team called YSL Promo Code to add Discount Promo Code to various applications like POS, JDA, NSB, EDW, Klient Analytics, RDM 2.0, Jasper reports.

L’OREAL USA, NY/NY Lead Project Manager, Digital IT Jan 2016 – Feb 2018

Environment : Demandware eCommerce, Salesforce Sales Cloud, Marketing Cloud, ESB, Agile, JIRA, Confluence.

Managed PPD LEVEL Loyalty Program a B2B division at L’Oreal USA that supported various brands like Redken, Matrix, K’erastase, Shu Uemura (KSHU), Pureology and L’Oreal Paris.

Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. Identify and scope immediate business needs and challenges.

Responsible for Sprint Pre-Planning, User Story Grooming sessions, Sprint Planning, Checkpoints, Technical Design sessions, Deployment Readiness meetings with various technical teams.

Managed vendors like OSF (Demandware), Blue Wolf (Salesforce), ESB (Integration), Exact Target, 500Friends (Merkel), Sapient (DW Support), SAP and PI teams for implementing and supporting PPD Loyalty projects.

The Self Enrollment and Proxy enrollment flows were redesigned to have a more user-friendly registration process that helped reduce the number of abandoned enrollees and increase the number of enrolled members per month.

Managed the following projects like Registration Redesign, Pureology LEVEL Site integration (SSO), New SAP Order flow for KSHU products, Product Catalog Gating by Tier, Bonus Events, Reject Events, Merge Automation.

Wishlist items were integrated from the LEVEL site to Salesforce for reporting and creating marketing journeys.

The LEVEL Site was integrated with Address Validation Software (AVS) called Experian for correcting shipping address entered during the Checkout process.

Implemented Product Catalog and pricing model in SFDC, automatic upload of Merchandise and Classes FROM Demandware to SFDC.

Collaborated with Informatica, GlobalScape, EIW, and 500Friends teams to develop a new East Coast Store Sales Feed.

EmblemHealth, NY/NY Sr. Technical Analyst Jan 2011 – Dec 2015

Environment : Siebel Call Center 8.X, Sales Cloud, Service Cloud, SFDC, Oracle 11G, IBM Cognos BI, DW, ALM, HP QC.

Lead the Siebel 8 upgrade, Salesforce Integration, and Business Intelligence implementation w.r.t requirement gathering, analysis, planning, implementation, QA and deployment.

Acted as liaison between stakeholders and development team to analyze business requirements provide BRDs for customized CRM and BI solutions to reduce cost and improve performance within a given budget.

Responsible for providing Functional Specs, Business Process Flows, Swim Lanes, Use Cases, coordinated the QA efforts for Unit, Integration and User Acceptance Testing of following PPMs.

HOD, Provider Contract Lookup, MAPD, Refer SR, View Form, Payments, Pricing Engine and Generate Client Letter.

Responsible for View Form and Refer SR integration that provided users with the ability to view ESAWS forms and refer a SR to appropriate queue in ESAWS application.

Successful Implementations and delivery of HOD and Provider Contract Lookup projects that enabled a user to SSO login to Mainframe Console via CRM Screens and navigate to QCARE.

Worked closely with vendors Top-Down systems to implement Generate Client Letter for member correspondence, document automation and customer communications management.

Responsible for Change Control Management, Enhancement Request, Issue management, tracking, documenting, escalation, and resolution using ALM and HP QC.

Involved in requirement gathering and automation of 25+ Business Intelligence reports for Productivity, Inventory and Ageing that helped business by replacing the manual process with smarter and intelligent eSAWS Analytics reports.

Successful delivery of ‘Member Call Reports’ that sends out an automatic email to target audience with Call volume report on 1st of every month. First Utilization Request Report, MRT Aging Report, MRT Letter Report were successfully implemented in Cognos BI framework.

IBM, Information Management Sr. CRM Analyst April 2008 – Dec 2010

Environment : Oracle-Siebel 7.X, 8.1, Optim, IBM Data Studio, Oracle eBiz 11.5, R12, Oracle 10G, IBM Web Sphere Optim brings the power of enterprise data management to Siebel, Oracle eBiz, PeopleSoft, SAP, JDEdwards.

During requirements definition actively engaged partners from the line of business as well as technical experts to deliver solution design document that technology team would follow.

Extensively analyzed Siebel data model, Joins, Links and MVLs to design several Optim Siebel Access definitions for Accounts, Contact, Household modules These ADs were part of Optim Engineering releases for Test Data Management (TDM) and Data Growth (DG) products of IBM Optim.

Analyzed the market research documents (MRD) to gather requirements for Data Growth, Test Data Management, solutions for Peoplesoft, Oracle eBiz modules like Payroll, HRMS, Teleservices, Account Payables.

Defined Data Privacy and Data Retention rules for Payroll and HRMS modules for UK Ministry of Defense.

Extensively analyzed Oracle eBiz data model provided detailed specs for meta-data, data definitions, Data Archiving and Data Retention strategies for Cash Management and Work In Process Modules of Oracle eBiz

Installed Optim, Web Sphere, WASCE and Siebel Servers on multiple VMs, Created Archive, Restore, Delete and Inserts

Implemented the integration solution for Oracle eBiz, Siebel and Optim using WASCE and JDBC. Created complex SQLs and stored procedures for executing rule-based Validation engines.

IBM, Global Services Sr. System Analyst Mar 2006 – Mar 2008

Client : AT&T, eCRM

Environment : Siebel eCommunications 7.5.3, 7.8.2, 8.0 Oracle 9.2

As a part of eCRM OLTP team have worked on several complex releases that include a full life cycle of Siebel Upgrade, System architecture for Global Sales Enablement (GSE) modules, Solution Design for PreQual and eMail Response.

Ensured all artifacts complied with corporate SDLC Policies and guidelines. Prioritized outstanding defects in UAT and system problems ensuring accuracy and deadlines were met.

As a team lead was responsible for the Process flow, functional and technical design documentation for a new implementation called Automation of the pre-qualification process.

Performed the feasibility analysis, system architecture and solution design for Opportunity Attachments with multi-level hierarchical sharing of files between different modules across enterprise.

Completed full cycle of 7.5 to 7.8 upgrade, was responsible for upgrading Outbound and Inbound eMail workflows.

Completely redesigned the way documents were stored in eCRM, worked closely with Siebel expert services to get approval on the architecture.

Prepared the functional specs for eMail Response supporting 100 + business workflows and Assignment manager requirements. Prepared the Siebel 7.8 Best Practices document and provided the training for the entire business team.

I have been part of the triage team of many severities 1 issue, provided resolution that has helped the team several times in go-no-go situation of a quarterly releases.

Horizon BlueCross Blue Shield (BCBS) Sr. CRM Analyst Aug 2002 – Feb 2006

Project : Sales and Marketing Automation, UCSW, CDH

Environment : Siebel Call Center 6.3, 7.5.3.8, e-commerce Portals, MS SQL Server 8, Siebel Remote, IDataStore

Being a part of Horizon Siebel practice, I have worked on different Siebel implementations for Sales and Marketing Automation (SMA), Universal Customer Service Workstation (UCSW), Customer Driven Health care (CDH)

Analyzed the requirements and implemented Dynamic, Batch and Interactive assignments for Consumers and Commercial Sales

Customize the workflow and assignment objects, write assignment rules for county and split county-based territory assignments for Sales Rep

Designed and developed functionalities like Audit Trail, Opportunity Sales Tracking, UCSW Crosswalk, Quoting Process, Calendaring, and Sales Method Setup.

Involved in full lifecycle upgrade of Siebel applications from Siebel 6.3 to Siebel 7.5. Was responsible for reengineering the VBCs based Views mainly Individual Providers, AUTH’s & Referrals, Claims and Payments modules of UCSW.

Worked in the Server team to support complex Siebel 7 server architecture that included multiple appservers, gateway server, managed resonate central dispatch for load balancing, Web servers, DMZ server etc. in clustered environment.

Worked with Accenture and participated in several JAD sessions requirement gathering sessions for UCSW, Portals WEB MD, and Single Sign On strategies for Customer Driven HealthCare (CDH)

Prepared the functional and technical design documents for UCSW My Health Bank SSO solution and Benefit Accumulator functionality of CDH.

Implemented the Integration Solution for Siebel and Web Based Portals like WebMD and My Health Bank.

DEUTSCHE BANK, NYC CRM Analyst June 2001 – July 2002

Environment : Siebel eFinance 6.2.1, 7.0.4, Oracle 8.1.7, Win NT, Web Logic, Java data beans, JDK 1.3

MaxBlue was Deutsche Bank’s e-commerce joint venture with Banco do Brazil an online brokerage platform in Brazil.

Involved with the team in requirement gathering and gap analysis, interacted directly with the end-users, other vendors to discuss the process flows, swim lanes, field rules, DTDs functional specs

Successfully implemented Customer Maintenance, Account Maintenance, Block Unblock account, Web Lead generation, Web Seduction, 4 Eyes principle, Wire Transfers, Check Processing and Lockbox Banking.

Extensively analyzed and implemented functionalities like Registering a User, Setting Application Data, Auto creation of Service Request, Opening an Account, Check Account Balances.

Created and maintained Web views, Mutual Fund Buy, Wire Transfers, Equities, Print Application forms, Collapse Transactions Views, Find Functionalities, Financial Transaction, lock a closed service request using state models, automatic closure of a Service request, restrict secured wire transfer, maintain relationship manager’s history etc.

Implemented Campaign Management by defining prospect lists, Inbound and Outbound campaigns, responses.

Responsible for preparing End-users training for MaxBlue Call Center Applications, Campaign Management

KPMG CONSULTING, CA Software Engineer Mar 1999 – May 2001

Client : HighMark Blue Cross Blue Shield, HighBar Billing System

Environment : MS Visual Basic, PL SQL, Oracle 8.0, Win NT

Claims Processing System: Worked on the automation of Claims Processing to establish business rules for claims processing workflows, claim review and approval process, correspondence, and payment process. This helped improve the Workload Allocation and improved the turnaround time by 50%

HighBar Requirement Management System: Stores historical and current data related to requirement gathering, developing functional Specs, Use cases. It also generates different reports for each module stage wise, category wise, date wise and team wise.

ICIS Views: Generates the current and historical information of all the Active Clients, allows the user to select the bill accounts associated with a client, view the detailed contact and account information.

PATNI COMPUTER SYSTEMS LIMITED. Mumbai, India March 1997- Feb 1999 Software Engineer (Campus Recruit)

Patni Computer Systems Ltd. is one of the leading global providers of Information Technology services and business solutions. Worked on the following projects for GEAE and SCE, details will be provided on request

Contract Requirement Management System (CRMS) for GE Aircraft Engines, USA

Project Monitoring System (PMS) for PCS Management Information System

System Analysis of Gas Turbine Engines (SAGE) for GE Aircraft Engines, USA.

Field Order Dispatch System (FOD) for Southern California Edison (SCE), USA.

Seema Dubey

Sr. Product Manager (US Citizen)

************@*****.*** 732-***-**** (Cell)

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