Customer Service Support
Resume:
Bena’ D. Sowell
Humble, Tx.
************@*****.***
OBJECTIVE
Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Llooking to apply proven customer support ability, negotiation skills, and strong market knowledge in the position of a Customer Service. Coming with honed skills 3+ years in customer support experience.
EDUCATION —
EXPERIENCE
Prairie View A&M
MA in Sociology
BA in Elementary Education in Early Childhood
08/21/2017 Current
Support Specialist • Workforce Solutions
Communicated information to internal/external customers using clear and concise language
Explained work procedures and company policies to staff and ensured they were followed
Provided superior customer service
Resolved customer complaints while providing superior customer service
Maintained effective working relationships with co-workers
Prioritized my workload to maintain established deadlines
Provided financial assistance to those in need advice
Documentation - Completed reports for management to outline financial summaries.
Aid clients, answer incoming calls, handle escalations, and resolve outstanding concerns. Translate for other departments when necessary.
01/12/15to 11/10/2016
Case Worker • Family Crisis & Counseling Center
Delivered strategic measures to aid mental health and development of individuals experiencing a crisis and provided solutions for management and intervention.
Responded to Clients by telephone and in person, assessed needs, provided tours, and determined appropriate treatment.
Provided transportation from airport and assisted client through multiple phases of admission, U/A and intake and escort to detox.
Smoothed client transition and orientation into guest residences by providing a high level of compassion and reassurance.
Assisted Clients with case management needs by serving as liaison.
Enhanced organizational exposure though online marketing efforts by volunteering to interview and record live testimonials.
Conducted biopsychosocial assessments on students with developmental and physical disabilities to identify clinical risk areas.
Collaborated with counselors, and parents to establish goals for students in an Individualized Educational Plan (IEP).
Provided recovery oriented supportive counseling, verbal de-escalation, and conflict resolution
Provided telephone counseling, support, and referrals to callers experiencing emotional crises.
Assessed callers for potential risk of suicide, de-escalated risk, and notified 911 when threat of suicide appeared imminent.
Utilized the referral database to provide resources to callers who are seeking services.
Actively participated in training new counselors.
0106/12 to 01/24/2013
Direct Care Professional • Hearts with Hope RTC
Increased level of independence by providing daily undertakings that promote self-management.
Developed relationship to build trust and execute developmental and operational activities.
Assessed clients' needs and provided the appropriate level of supervision and guidance.
Verified clients' protected health information (PHI) and responded promptly to discrepancies.
Evaluated clients' progress toward established annual and quarterly goals.
Analyzed overall client performance and recommended the reassessment of specific plan goals.
Constantly and consistently improved work performance
Communicate clearly and proficiently with staff members
Documented data displaying the residents’ goals and progression
KEY SKILLS —
Volunteer Work/Hobbies
Detail- oriented
Customer Service
Metrics Driven
Employee Satisfaction
Leadership
Empathetic & Courteous
Organized
Singing in Choir
Cooking
Boy and Girls Mentoring Program
Feeding the Homeless
Outdoor Activities
DYI’s
Youth Counseling
Microsoft Office
Fax/10-key
Reference
Available upon Request
To Whom It May Concern
I am delighted to be applying for the positions posted on your website. Due to my previous experience in the service field, I have developed many skills that I can leverage to successfully fulfill this role. I’m a great communicator that enjoys working with others, resolving customer service inquires and building feedback that helps with satisfaction across the board.
Some of my most significant skills I would utilize if hired include outstanding communication and the ability to attention to detail and critical reasoning.
I would like to Thank you for spending time to review and consider my application. I look forward to learning additional information about this role. If I’m selected for this role, I will showcase all the skills, provide exceptional service to your customers, and learn how to best support your organization
I am confident you’ll find me to be the best candidate for the job. I welcome you to contact me by telephone or email at your convenience to arrange an interview. Thank you for your time.
Thank you for taking the time to review my resume. I look forward to talking with you.
Sincerely,
Bena’ D. Sowell
Bena’ D. Sowell
Contact this candidate