Sous Chef Quality Assurance
Resume:
James Waters *******@*****.*** • 410-***-****
LinkedIn URL • Catonsville, MD 21228
Hospitality Manager
Accomplished and growth-focused professional with extensive experience in managing operations, ensuring exceptional guest experiences, and driving revenue growth.
Proven success in restaurant operations, production, costing, marketing, sales, general administration, and customer satisfaction. Skilled at analyzing market trends and customer feedback to make informed decisions. Strong expertise in streamlining operations, improving processes, and implementing cost-effective solutions. Proficient in inventory management, budgeting, and financial analysis to achieve optimal resource utilization. Expert in leading and developing high- caliber resorts teams to meet customer needs in deadline-driven operations. Excel at transforming underperforming facilities into profitable establishments and implementing sustainable growth strategies. Areas of Expertise
Hospitality Management
Guest Experience Enhancement
Budgeting & Financial Analysis
Process Optimization
Revenue Management
Customer Relationship Building
Menu Planning & Culinary Trends
Quality Assurance & Compliance
Team Building & Leadership
Career Experience
Lead Line Chef, Lutheran Village at Miller’s Grant - Ellicott City, MD 2022 – Present Sous Chef
Direct operations in three core areas, fine dining, pub restaurant, and bistro service. Supervise meal distribution for healthcare and assisted living facilities. Collaborate with culinary team to plan and execute menu items. Ensure efficient kitchen operations, including food preparation, cooking, and plating. Assist in training and mentoring kitchen staff to optimize performance.
Achieved significant milestones, retained employees to strengthen customer relations, enhanced sanitation standards at every location, and elevated quality of food served. Cattail Creek Country Club – Glenwood, MD 2017 – 2022 Sous Chef
Assist in managing kitchen staff, including training, scheduling, and supervising activities to ensure smooth and efficient operation. Maintain quality control measures to uphold club's reputation for excellence. Monitor inventory levels, place orders for supplies, and manage stock rotation to minimize waste and ensure availability of necessary ingredients. Ensure compliance with all health and safety regulations.
Created daily signature items to ensure highest quality and freshness possible. HMSHost – Hanover, MD 2013 – 2017
Restaurant Manager
Oversaw day-to-day operations of restaurant, including opening and closing procedures. Supervised food preparation, presentation, and service to ensure high quality and consistency. Ensured compliance with company standards, policies, and procedures. Created welcoming and positive atmosphere for customers. Implemented customer service standards and trained staff to deliver exceptional service. Scheduled shifts, managed staff performance, and provided regular feedback.
Managed Arundel Mills mall restaurants, Popeyes, and Johnny Rockets.
Achieved Popeyes certification and boosted sales of outlets. P a g e 2 2
The Wharf Restaurant – Lewes, DE 2010 – 2013
General Manager
Managed all operational aspects of bustling seasonal tourist restaurant with high customer volume. Implemented strategic business plans, supervised staff, managed finances, and upheld exceptional customer service standards. Led team to optimize overall restaurant performance and enhance customer satisfaction.
Enhanced customer satisfaction by delivering exceptional service. Additional Experience:
Head Line Chef, Miller's grant lutheran village – Ellicott City, MD General Manager, Finbar Pub & Grill – City, State
General Manager, Fish On – Lewes, DE
General Manager, Big Fish Grill and Market – City, State Education
Associates of Arts in Restaurant & Cooking,
Baltimore's International Culinary College – Baltimore, MD
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