Systems Analyst Business

Sarada Boppana

Ambler, PA 215-***-**** **************@*****.***

Professional Summary

Strategic Product Owner, Lead Sr. Business Systems Analyst with 22+ years of IT industry experience, expertise leading product development, user experience optimization, and cross-functional collaboration. Proven record of delivering innovative product solutions, managing complex product lifecycles, and aligning business objectives with customer needs. Experience in product strategy, data analysis, agile methodologies, and stakeholder management. Adept at fostering high-performance teams, enhancing customer satisfaction, and driving business growth through impactful product innovation.

Responsible gathering business requirements, documenting solution requirements, sprint planning, backlog refinement, responsible for large scale projects implementations, system enhancements, solving stakeholder’s complex problems and production issues.

Skills & Technologies

Databases: Oracle 6.0/7.x, 8.0.5, 9 i, 10 i, 11g, 12c, MS Access, UNIX, DB2, Microsoft SQL Server.

Operating Systems: UNIX, MS-DOS, OS/AS/400, MS-Windows and Windows NT.

Languages & Technology: Siebel CRM, Siebel VB/COM and Salesforce CRM (Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, Genesys/CTI, Developer 2000, Microsoft Dynamics 365 CRM, CoPilot, Microsoft Power Apps, Power BI, Actuate Reports, Crystal Reports, COGNOS Impromptu Reports, Tableau, CISPLUS (Cordaptix) & Amtrust Accounting/Billing, ERP systems, Oracle Financials, IBM BPM cloud/Web/workflow apps, SharePoint, Visual Basic, JAVA, C, SQL, SQL * PLUS, PL/SQL, Python, IBM Mainframe AS400, COBOL, CICS, DB2, Informatica ETL, MQ, APIs, .NET, Business Analytics, Bigdata/Cloud, Master Data Management (MDM), Business Intelligence (BI) and BI Reports, Cognos 11/HORIZON 360 BI, Hadoop, Data Warehouse, NFS, EGATE, Corba, Web Services, SOAP UI, APIs, EDI, Informatica/ETL. REST API, SWIFT, XML, Java Web apps, Java Kafka interface, SaaS platform, SSO, PING identity, EDMS, Docusign, Business Rules Engine Framework & Igloo rules engine, EDMS, DocuMerge, Hyland Onbase for Document Generation and storage, Seismic sales content management and analytics, Dynatrace, Infrastructure Cloud services (Azure, AWS, Salesforce, Oracle), AI bots for Automation, Chatbot and Search technologies.

Project management methodologies and tools: Product Life Cycle Management, Stakeholder Management, Leadership & Team Management, Market Trends & Analysis, Agile, VersionOne, Waterfall, User Experience and Design (UX/UI), Change management, SDLC, ITSM, ITIL, Process Design, business workflows, visualization-flow charts, UML, business process flows/mapping tools - Microsoft word, Visio, MS Project, Planview/Clarizen, Planisware Project Portfolio management (PPM), MS Teams, MS Office, MS Access, Excel, PowerPoint, Visio, SharePoint, Borland StarTeam, Rational Clearcase, ClearQuest, Rational Rose, RequisitePro, Remedy, SOX compliance, GXP, Audit, Risk management, RUP, CMMI, UCM, HP Quality Center ALM, Test scenarios, Test Cases, SIT, CAT (Finance) and UAT Testing, JIRA, SCRUM, User Stories, Agile Kanban, Confluence, Azure DevOps.

Work Experience

PNC Bank/Financial Services Group – Philadelphia, PA

Product Owner/Lead Sr. Business Systems Analyst Sept 2014 – Present

Product Owner, lead the modernization and consolidation of PNC Asset Wealth management group (AMG) products and Retail group products lines, asset allocations/portfolio management, trading, performance measurement, digital web applications, data warehouse, data analytics, reporting platforms.

Strategic leader and Product Manager, acted as the primary point of contact between business stakeholders, operations, IT and external vendor partners, collaborating across multiple teams to ensure successful program execution, from visioning through delivery and adoption.

Lead efforts to analyze existing business processes, identify inefficiencies, and recommend improvements by leveraging solutions/platforms - Salesforce CRM Financial Services/Service, Sales, Marketing, Finance.

Identify strategic opportunities for automation, optimization and digital transformation using Salesforce.

Drive software solutions for “CoPilot Wealth Bench” platforms utilizing Microsoft 365/Copilot and integrations with Trading Accounting, Billing, Siebel CRM, Salesforce CRM, Managed Accounts Workflow.

Lead data Management and system enhancements projects utilizing Siebel CRM, Salesforce CRM Financial Services Platforms –Sales, Marketing, Service, Finance, convert Lead to Opportunity, to Account, contract, Order Management, Invoices, Billing, Revenue, General Ledger/Finance and Services

Retirement Solutions and Employee Education business focuses on 401(k), 529 product line, collect Recordkeepers Fee file, update for the accounting fee to Billing, Siebel CRM, Salesforce, Finance GL/Forte.

Make decisions, refine product features and capabilities to deliver solutions and best practices to ensure scalability, clarify, prioritize system requirements, backlog grooming, define scope, work breakdown, work estimates, resource allocations, timelines, system enhancements, small to large projects implementations, translate them for the product development/engineering team based on business needs, improve customer experience/success.

Lead Sr. Business Systems Analyst, facilitated meetings, to collaborate with key stakeholders from Billing, Operations, Risk, Legal, Finance, vendor partners, LOB, solution architects, developers to understand business goals and objectives,

Contract Lifecycle Management (CLM), vender contract negotiations and SOW to drive solutions.

Propelled annual growth for a portfolio of SMA and UMA accounts, onboarding of new customer/Accounts.

Develop, execute strategic vision, product roadmaps, business planning, user experience design using digital technology, agile, waterfall practices for product development, operational efficiency.

Managed a group of 6 Business Technology Systems Analyst to streamline processes and tasks automation, solving roadblocks by providing regular feedback to foster career growth.

Improved real time trading platforms/processes, reduced 20% trade transaction failures and recon issues.

Drive systems and platforms automation and operational efficiency by engaging business and IT stakeholders to gather user insights and implement innovative financial tech solutions.

Cut costs and improve financial tech efficiency by assessing vendor demos, negotiating favorable contracts, and integrating optimal third-party solutions and external vendor systems.

Responsible oversight of systems development lifecycle (SDLC) with PM, onshore/offshore delivery teams.

Reduce compliance-related delays through defining product requirements and prioritizing features in collaboration with engineering, legal, risk and compliance teams.

Maintain and drive profitability through effective product management practices, small to large projects implementations, focusing on maximizing revenue and minimizing costs.

Document, analyze business requirements and create functional requirements, process flow diagrams.

screen “mock-ups”/UI Wireframes, Prototypes, design, develop new products, features, user interfaces (UI) for Web applications, data mapping, Tractability matrix, user training documentation.

Review test scenarios and test cases, project implementation plans, release notes, support project manager and technology managers in systems implementations or operations support.

Experienced with Agile and Waterfall projects, sprint, and release planning, perform gap analysis, define scope, writing, managing user stories, use cases, JIRA, DevOps, test cases, SIT and UAT activities.

Designed data solutions, strengthen data security Source to Target data Mapping (STM), data flows, data loads, Realtime data transfers, EDI Transactions using web services, APIs, informatica ETL, Excel.

Production support, troubleshooting, root cause analysis to address ServiceNow and confluence tickets.

The Hartford – Mutual Funds, Radner, PA/TCS

Lead Sr. Business Systems Analyst Nov 2011 – Mar 2014

Sr. Lead Business Systems Analyst managed the Sales Force Effectiveness (SFE)/Salesforce.com (SFDC) project implementation for Hartford Life Insurance Division (HLD) division.

Supported Life Group Insurance products, Annuities, Mutual Funds, 529, 401K, RPG Assets broker dealers.

Product Owner for business process improvements, engineering projects using Agile methodologies.

Requirements gathering, prioritizing system requirements, backlog grooming, analysis, defining scope, created functional requirements, design documents, use cases, business process diagrams.

Data profiling using Trillium, Informatica ETL design, Apex system integrations, infrastructure, architectural design for batch loads onetime, ongoing update, reverse feeds between iSeries/DB2 and Salesforce.

Design Salesforce workflows, page layouts, reports, dashboards, custom objects.

Documented Functional requirements for Cognos Business Intelligence solutions for strategic reporting, ad hoc reports, month end validations, run reports and SOX compliance procedures.

21st Century/Farmers Insurance, DE, PA/TCS

Lead Sr. Business Systems Analyst Feb 2010 – Oct 2011

Worked closely with Business systems analyst group, project management team in implementing Siebel CRM 8.1 Salesforce.com Financial, eCommerce Sales, Policy Service web applications in insurance industry having Auto insurance, Property & Casualty insurance, quotes, policies, premiums, claims, invoices, billing.

Reviewing, analyzing complex, business requirements and processes, mapping them into Salesforce solutions.

Worked with IT, developers, Architects, PO to design scalable, efficient, and secure Agile, Salesforce solutions.

Process flows, data models, GUI screen design, UI field and data mapping, process improvements, BPR.

Ability to prioritize tasks, manage resources effectively, and ensure high-quality project delivery.

EDS, an HP Company/Cardinal Health, PA

Lead Sr. Business Systems Analyst Feb 2009 – Sept 2009

Managed, Supported the Siebel CRM 7.8 call center application maintenance for Cardinal Health Healthcare services, Patient Care solutions, Medical Benefit Billing finance platform.

Improve patient medical benefit claims & Billing domains to improve patient care and add revenue.

Gathering, documenting the business and solution requirement documents, data requirements.

Troubleshooting activities, determining the root cause analysis/fixes for production, data/ETL issues,

Reviewing test plans, test scripts, coordinating user training on application functionality, processes.

Supported Siebel Analytics/Oracle Business Intelligence (BI) -Answers, Dashboard and Delivers.

EDS, an HP Company/SKF, Norristown, PA

Lead Sr. Business Systems Analyst Feb 2008 – Jan 2009

Involved in Siebel CRM SFA Salesforce application enhancements, gathering business requirements for global manufacturing/sales of bearings, seals, lubrication, maintenance products and services.

Created business, solution requirement documents, facilitation meetings with development and support groups, architects, business owners in defining Business processes, design documents, testing solutions.

Migrating legacy applications and sales, marketing, campaigns, leads data to the Siebel platform.

Driving business proposals, Salesforce solutions, UI screens design, EDI transactions, Web services, MQ.

Facilitated the Joint Application Requirements (JAR) and Joint Application Design (JAD), Data sessions.

Coordinated development of business proposals, coding the solutions, Coordinating SIT, UAT testing.

TEK Systems/Accenture/Pfizer (Wyeth) Pharmaceuticals, Collegeville, PA

Lead Sr. Business Systems Analyst June 2006 – Jan 2008

Lead Salesforce CRM Life Sciences SFA and ePharma call center, Laboratory Information Management Systems (LIMS) and clinical trials management systems (CTMS), Supported the Medical Information Systems (MIS), Inquiries, Adverse Events, Service Requests, Accounts, Contacts, Service orders, Opportunities, MSL Events, MSL Activities, clinical trials data.

Supporting digital products, services, manufacturing, operations, data, configuration management, SDLC, IT Risk framework, compliance, security, deployments, development, production support, vendors.

Experienced to gather business requirements, functional specifications, manage and support design, configuration and development.

Document and Quality Management Systems, Used EDMS to maintain the process documents, validation System test scripts (IQ, OQ, PQ).

CapgeminiEnergy LP (Formerly TXU Energy), Dallas, TX

Team Lead, Lead Business Systems Analyst/Product Owner July 2001 - April 2006.

Managed the implementation of Siebel call center and sales force automation, Siebel marketing projects with E&Y consultants for business users (customer care, sales/marketing, ecommerce, billing data etc.). Service: Accounts (Main, Billing, Service), Contacts, Service Orders, Service Contracts, Price Plans. Sales: Leads, Marketing Campaigns, Conversion of Prospectus clients/Leads to Opportunities, Sales, Lead to Cash – Accounts, Contacts.

Involved in the data governance, data loads using Siebel Enterprise Integration Manager (EIM) module, migrated the LOVs data to different environments using EIM. Performed data transfers between systems using Siebel eBusiness Application Integration (EAI) module to send data using Web service calls.

Involved in the Siebel interface development against CISPLUS (Cordaptix) billing system via EGATE interface, data transfers using XML workflow policies, EDI transactions, Web services.

Performed contact Address data profiling using Trillium software, search the Postal Address database to validate, dedupe, pick the correct address, cleanse the data, incorporate corrective actions.

As a Product Owner, managed and lead the outsourcing, building the development, production support teams/activities to offshore/India. Resolving ServiceNow Tickets, Operational, Product support issues.

Worked closely with Project/program managers, involved in gathering the business requirements, facilitating JAR, JAD sessions, creating the functional specifications, data requirements, data flows, solution design document. Estimate end-to-end hours and costs for each business requirement/system solution and identify, remediate risks, collect approvals from key customers & stakeholders.

Plan and prioritize customer requests in alignment with release schedules. Perform gap analysis to pinpoint existing problems & identify new system requirements. Supported SIT and UAT activities.

Worked closely with the DBA’s while troubleshooting the Siebel performance issues and the data integrity issues between the billing and Siebel systems, ASP reports, ad hoc SQL reports.

Lead a project using the Client Vantage QA run tool to enter 15,000 plus new customers into Siebel production system, to delete the badly set up customers from Siebel and reload from CISPLUS billing system via EGATE Interface.

Verizon Wireless, Westlake, TX

Systems Analyst June 1999 – June 2001

Contact Center 2000 - Team member of eleven front office development group and in association with a team of five interface development group and Corba interface group, involved in the implementation of Siebel project (Customer Care Service, Sales, Marketing verticals) against Oracle DB.

Involved in the development, support, maintenance, upgrade of the Siebel Application and Oracle

UI enhancements for client systems, Sales Accounts, leads, Marketing Campaigns, Opportunities, Service Contracts, Price plans. Service Accounts, Contacts, Billing and Account Maintenance, Call Log Activities Applets, Retention Activities, Bill Reprint Functionality, Actuate Reports, Access Reports, Workflows to automate Tasks and send email notifications.

Education

MBA in Information Technology Management, Applications Development. University of Dallas, Irving, TX.

MS in Biochemistry, Andhra University, Vishakhapatnam, India.

Training

Computer Information Technology-Software Developer Visual Basic, Richland College, Dallas, TX.

Siebel CRM, Siebel University, Dallas, TX, San Francisco, CA.

Oracle 9i, Impromptu Reports, Kepner-Tregoe’s Project Mgmt. Workshop, Verizon Wireless, TX.

Agile VersionOne, Jira tool, PNC Bank, Philadelphia, PA.

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