Customer Service Security Operations

Professional Summary

Dedicated and results-driven leadership experience across security operations, logistics, retail, and customer service. Adept at fostering team success, managing high-stakes environments, and ensuring operational excellence.

Career Objective

To serve in a role where leadership expertise, operational excellence, and team motivation can drive organizational success, while continuously mastering new challenges and mentoring team members toward outstanding performance.

Education

University of Memphis

Completed coursework toward Bachelor’s Degree 08/1983-05/1986

Core Competencies

Security Operations & Supervision

Loss Prevention & Video Surveillance Investigations

Teambuilding & Staff Training

Intrusion Detection & Access Control Management

Critical Thinking & Problem Resolution

Inventory & Payroll Management

Customer Service Excellence

Office Management & Administration

Microsoft Office Suite Proficiency

Effective Communication & Leadership

Professional Experience

Security Supervisor

GXO Logistics — Memphis, TN

February 2021 – March 2025

Directed security operations for a large-scale distribution center, overseeing a 24/7 security team of 20 officers.

Managed and maintained Intrusion Detection Systems (IDS) and facility badging systems.

Conducted investigations and implemented loss prevention strategies through video surveillance monitoring.

Delivered effective training and mentorship to security staff.

Fostered a culture of vigilance and professionalism.

Reason for leaving: Company layoff.

Owner/Operator

Emory’s Lawn Care — Memphis, TN

November 2018 – January 2021

Built and managed a successful lawn care and landscaping business.

Oversaw client relations, scheduling, marketing, and financial management.

Demonstrated entrepreneurial initiative and customer service excellence.

Shift Leader

Walgreens — Memphis, TN

April 2008 – October 2018

Supervised daily store operations, leading a team in customer service, inventory, and sales floor readiness.

Trained and coached staff members.

Acted as liaison between store management and frontline staff.

Managed logistics tasks including stock management and returns.

Reason for leaving: Pursued full-time self-employment.

Technical Skills

Intrusion Detection Systems (IDS)

Access Control/Badge Management Systems

Video Surveillance Systems

Microsoft Office Suite (Word, Excel, Outlook)

Office Equipment Operations

Contact this candidate