Customer service, Retention
Resume:
Amber Findle
Make a difference *** Set Goal's *** Work Hard *** Make Things Happen
Elkhart, TX 75839
*************@*****.***
Professional Summary
Resourceful Customer Retention Specialist with 13 years of experience in customer service and multi- site management across retail and storage industries. Proven track record in meeting sales targets and enhancing customer satisfaction through effective complaint resolution and communication. Proficient in CRM systems, including Salesforce and Yardi, with strong skills in negotiation and customer support. Committed to driving customer loyalty and retention in remote work settings. Authorized to work in the US for any employer
Work Experience
Customer Retention Specialist
JustEnergy-Remote
June 2021 to April 2023
• Provided accurate, valid and complete information by using the proper system methods/tools.
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
• Followed communication procedures, guidelines and policies.
• Researched answers or solutions as needed.
• Met personal/team sales targets and call handling quotas.
• Kept records of customer interactions, processed customer accounts and filed documents.
• Reviewed or made changes to customer accounts.
• Comfortable working on CRM.
• Comfortable working on Saleforce.
Time off for family care
Time Off-Bacliff, TX
November 2020 to May 2021
Taking care of a sick family member also spending much needed time with family. On-Site Manager
ABCD Storage-Bacliff, TX
September 2013 to October 2020
• Opening and closing
• Customer service
• Yardi
• Multitasking
• Bank runs
• Local advertising
• Scheduling
• Multi-site management
• Maintained high occupancy rates by effectively marketing available units through online listings and local advertising
• Conducted thorough tenant screenings to ensure qualified applicants and minimize turnover rate
• Developed and maintained positive relationships with tenants, addressing concerns promptly to ensure satisfaction
• Performed regular inspections of the property to identify maintenance needs and coordinate repairs in a timely manner
• Prepared monthly financial reports detailing income, expenses, rent collection, delinquencies, and vacancies
• Saved 1,000 on operating cost in 3 months by doing the advertising myself. Key Holder
Dollar General-Sanleon tx
February 2011 to September 2013
• Customer service
• Bank runs
• Inventory
• Stocking
• Making schedules
• Solving customer needs
• Opening and closing the store
• Running reports
• Developed and implemented new strategies to improve productivity and streamline processes, resulting in a XX% increase in efficiency
• Oversaw inventory management, optimizing stock levels to minimize waste while meeting customer demand
• Trained and mentored new hires, providing guidance on company policies, procedures, and best practices
• Analyzed sales data to identify trends and make informed decisions regarding pricing strategies
• Created training materials for staff development programs aimed at enhancing skills in areas such as customer service, product knowledge, and sales techniques Key Holder
XTC Boutique-Bacliff, TX
June 2009 to February 2011
• Met personal/team sales targets and call handling quotas.
• Kept records of customer interactions, processed customer accounts and filed documents.
• Reviewed or made changes to customer accounts.
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
• Followed communication procedures, guidelines and policies.
• Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations
• Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues
• Achieved 35% increase in sales through effective upselling techniques and product knowledge in a short term.
• Trained new sales associates on company policies, procedures, and product knowledge to ensure consistent customer experience
• Maintained accurate inventory records by conducting regular stock checks and reconciling discrepancies
• Collaborated with team members to achieve monthly sales targets and meet individual performance goals
• Handled cash transactions accurately and efficiently while following proper cash handling procedures
• Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
Education
GED
Ashworth high school online - Remote
August 2010 to July 2011
Skills
• Retail sales
• Communication skills
• Cold Calling
• CRM Software (2 years)
• Customer support
• Research
• Negotiation
• Call center (2 years)
• Front desk
• Outbound calling (2 years)
• Property Management
• Phone etiquette
• Cash handling
• Inbound calling (2 years)
• English
• Yardi
• Customer service (10+ years)
• Outbound sales
• Salesforce (2 years)
• Upselling
• Customer retention (2 years)
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