Social Media Account Manager

Tyler O’Brien

603-***-**** • *****.***.**@*****.***

Objective

Motivated and personable sales professional seeking a dynamic B2B role where I can leverage my consultative sales background, strong interpersonal skills, and entrepreneurial mindset to drive revenue growth and expand market presence.

Skills

- B2B & B2C Sales

- New Market Development

- Consultative Selling

- Account Management

- Retail & Team Leadership

- Social Media Marketing

- Community Engagement

- Sales Training & Coaching

- Inventory & P&L Management

Professional Experience

GWY Inc. — *Greenfield, NH*

Account Manager • March 2025 – Present

- Develop new business by building relationships in emerging industries and markets.

- Maintain relationships with existing and former customers to foster loyalty and drive repeat business.

- Deliver tailored solutions for bolting installation challenges, serving as a technical advisor to clients.

- Collaborate with engineering and sales teams to align solutions with customer needs.

- Execute outreach strategies via email, phone, and in-person to generate leads and close deals.

Tulley BMW — *Manchester, NH*

Client Advisor • October 2024 – March 2025

- Achieved top 3 sales ranking monthly through relationship-driven sales.

- Created engaging Instagram and TikTok content to reach new buyers.

- Fostered customer loyalty through high-touch service and follow-up.

Anytime Garage Door — *Salt Lake City, UT*

Repair Technician • July 2024 – October 2024

- Customized repair solutions to suit client needs and maximize value.

- Built out a new market and led it to the company’s highest ARV.

- Managed truck and shop inventory and supported other regional markets.

Black Diamond Equipment — *Salt Lake City, UT*

Store Manager • July 2023 – July 2024

- Led store operations, resulting in over $10,000 profit growth.

- Created and implemented a retail sales process and training system.

- Achieved highest AOV and conversion rates across all brand retail locations.

- Engaged local businesses and community organizations for outreach.

Trek Bikes — *American Fork, UT*

Store Manager • August 2022 – July 2023

- Managed P&L, forecasted trends, and controlled expenses.

- Developed team career paths and drove local business engagement.

Trek Bikes — *Nashua, NH*

Sales Manager • September 2021 – August 2022

- Trained new hires and helped open/acquire new stores.

- Refined scalable sales processes and coached sales teams.

- Facilitated district sales meetings and handled customer escalations.

Trek Bikes — *Nashua, NH*

Sales & Hospitality • August 2020 – September 2021

- Led monthly sales performance.

- Built rapport with customers and drove social media engagement.

Goodale’s Bike Shop — *Nashua, NH*

Sales & Customer Service • Feb 2018 – Aug 2020 / Feb 2016 – Aug 2016

- Consistently top salesperson of the month.

- Trained staff through hands-on mentorship.

- Managed merchandising and local marketing efforts.

Sports Den — *Salt Lake City, UT*

Sales & Customer Service • Aug 2016 – Jan 2017

- Delivered tailored ski gear solutions and upsold performance packages.

- Assisted customers with fitting, tuning, and logistics.

Education

University of Utah • August 2016 – January 2018

(No degree earned)

Hollis Brookline High School • Graduated June 2016

Certifications

SBCU Dynamic Tuning: Suspension and Body Geometry Fitting

Social & Digital Tools

Instagram • TikTok • Facebook • Adobe Photoshop • Adobe Illustrator • Microsoft Office

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