Call Center Inbound
Resume:
Shoana Gann
Oklahoma City, OK *****
****************@*****.***
Work Experience
Mortgage Loan Specialist
Midland Mortgage-Oklahoma City, OK
January 2015 to May 2015
• Assisted customers, at an inbound call center, with processing their mortgage payments.
• Contacted customers who were behind on their mortgages and facing foreclosure.
• Provided other options to foreclosure for customers encouraged customers to stay in touch with MM regarding their foreclosure status and ongoing participation. Teaching Assistant (TA)
Little Links to Learning-Yukon, OK
May 2012 to July 2013
• Assisted the lead teacher in the classroom
• provided breaks for lead teachers
• coordinated fun early childhood activities for after school program
• routinely interacted with parents regarding how their children were doing in school. Emergency Roadside Assistant
HERTZ-The Village, OK
November 2011 to May 2012
• Routinely assisted, ''on rent", customers, at an inbound call center, with their vehicular issues. Child Welfare Specialist II
The Oklahoma Department of Human Services-Oklahoma City, OK May 1998 to November 2007
Education
Bachelor's degree in Clinical Psychology
The University of Oklahoma - Norman, OK
September 1996 to December 1997
Bachelor's degree in Political Science
The University of Central Oklahoma - Edmond, OK
August 1989 to December 1995
High school diploma
Bishop Mcguinness H.S. - Oklahoma City, OK
August 1985 to May 1989
Contact this candidate