General Manager

NANCY SMELSER

Magnolia, AR ***** 1-870-***-**** ********@***.***

Accomplished, innovative retail management, professional, with excessive senior level experience in multi site, retail operations, business development, merchandising, customer service, sales management, program / project management, procedure formulation and employed development. Advanced leadership skills with assist, guiding groups to achieve goals and working with multiple resources to bridge to get between business goals and operational capabilities. In-depth knowledge of retail management techniques, with the ability to improve processes, analyse complex issues, and develop situations, manage / motivate teams, and reached major company targets. Experienced and rules-driven district manager with a proven track-record of effectively leading retail teams to achieve sales targets, improve leading retail teams to achieve sales targets, improve operational efficiency and enhance customer satisfaction. Adept at implementing strategic, initiatives, developing high performing teams, and fostering a positive work culture. Strong analytical, organisational and communication skills with a deep understanding of retail operations and market trends. Become a contributing team member of a community recognised company with opportunity for personal growth within an established organisation.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Manager, 11/2022 - 12/2024

GPM Investment – Stamps, AR

Recruit, higher train and develop exceptional customer service excellent visual presentation of all products and effectively manage inventory

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PROFESSIONAL SUMMARY

WORK HISTORY

Handle all administration/security compliance, while controlling operation cost of the business according to predetermined budgets

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• Motivate and inspire all team members to achieve company goals and surpassed their personal self goals Ensure that all team members clearly understand and comply within company, policies, practices, and procedures

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Collaborate closely with HR to ensure that qualified personnel, people are recruited and communicates all pertinent information to payroll department before hiring

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• Ensure store operates within its pretty determined budget (I.e

• Salary, inventory expenses, etc.)

• Establishes that weekly sells For Store and personal and ensures objectives are meant Ensures that all personnel practices, professional salesmanship, according to company policies and procedures in order achieve maximum sales and provide the highest level of customer satisfaction

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• Adhered to any enforces loss prevention insecurity policies, and procedures (i.e

• Credit cards employee purchases, deposit logs, return, and exchange policies)

• Ensures that all merchandise is properly displayed and within the store's planogram Ensure stockroom is made and well organized ensure all merchandises, up-to-date transfers, ourproperty executed and controls damages and mixes, according to company policies

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• Implement all company, training programs effectively to train and develop personnel

• Evaluates personnel, formally once a year and conduct quarterly touch bases

• Strong leadership and ability to motivate people in order to achieve sales objectives

• Excellent verbal and written communication skills

• Marketing strategies development -Performance Management

• Multi-Unit Retail Management

• Merchandising

• Talent Management

• Resource Allocation

• Relationship Development -Team Building Leadership

• Organisational Development -Revenue Generation

• Market Analysis

• Thought Leadership

• Sales / Revenue Optimisation

• Financial Management

• Inventory Management -P&L Knowledge

• Reason for leaving: Company sold out

District Manager, 05/2013 - 11/2022

JJ's Quik Stop – Mineral Springs, AR

Held total P&L responsibility for 12 retail units, with direct reports and 80 store personnel producing over or meet their annual sales

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Communicated corporate objectives and implemented initiatives to maximise company, sales and accelerate, revenue growth, and support of corporate goals

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Played key role in operations team, responsible for liaison and relationship building with cross functional internal departments, external customers, and vendors personnel

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Overall sells and marketing functions, merchandising and in-store promotions, customer service and loyalty programs

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• Monitored and understand surveillance

• Managed inventory control, loss prevention

• Developed and tract, yearly sales, and payroll expense budget

• Tracked and analyse, monthly expense, inventory purchases, and profit statements for each store

• Trained motivated, mentored, and managed staff

Achieved best profit to sales performance for 8 consecutive years and best shrinkage control andCompany for six consecutive years

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• Handled customer complaints within my district

• Trained, developed, and managed store management

• Did regular performance reviews

• Manage inventory and assets protection and collaboration with loss prevention personnel

• Interviewed, and hired management

• Managed staff members' and clerks' time off, sick leave and vacation requests

• Performed official money count per store every 2 weeks

• Ensured consistent store productivity and metrics that increased sales and profitability

• Monitored and ensured management were adhering to companies goes in guidelines

• Processed payroll

• Reason for leaving: Owner passed away, and Family sold Business Store Manager, 12/2012 - 05/2013

JJ's Quik Stop – Mineral Springs, AR

Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision

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• Developed and executed marketing campaigns to increase brand awareness and attract new customers Managed a team of 10-15 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction

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• Analysed sales data and market trends to identify opportunities for product assortment optimisation

• Collaborated with vendors to maintain strong supplier relationships

• Implemented cost-saving measures that resulted in an 12% reduction in operational expenses

• Ensured compliance with company policies, procedures, and safety regulations at all times Led regular team meetings to communicate goals, provide updates on performance metrics, and fosters positive work environment

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Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement

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Managed store budgets, tracking expenses, and implementing cost-saving measures to maximise profitability

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Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction

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• Implemented effective loss prevention measures resulting in a 78% reduction in inventory shrinkage Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events

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Identified areas of improvement within the store layout resulting in a 12-15% increase in average transaction value and every week it continued to rise

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Implemented incentive programs that motivated employees to exceed sales targets resulting in an increase in monthly revenue

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Utilised POS systems to track sales data, monitor inventory levels, analyse trends, and generate reports for informed decision-making

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Customer Service/Vault Manager, 07/2008 - 12/2012

BancorpSouth. Bank – Magnolia, AR

• Assisted customers with Safe Deposit box assignment and access as needed

• Trained tellers and coworkers the difference between fraudulent accounts and counterfeit bills Trained and mentored new Tellers on company procedures, and the significance of friendly customer interaction by providing active feedback and helpful tips to improve efficiency and overall customer satisfaction

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• Manage three bank vault sites in my area

• Conducting meetings with employees to teach how to offer multiple accounts to customers Associate's degree: Agribusiness, 05/1989

Bakersfield Collage - Bakersfield, CA

Diploma: Basic, 05/1985

Semitropic High School - Semitropic, CA

EDUCATION

• Debits & credits • Customer Service

• Problem Solving • Inventory management

• Staff training • P&L

• Analytical Thinking • Communication

• Leadership • Merchandising

• Quality Assurance • Fraud prevention and detection

• Auditing • Inventory Control

• Recruiting • SAP

• Retail Management • Quality Control

• Strategic Planning • Computer skills

• Office Management • Time management

• Decision-making • Strategic planning

• Operations management • Verbal and written communication

• Customer relationship management (CRM) • Documentation and reporting

• Performance evaluations • Staff management

• Schedule preparation • Performance management

• Goal setting • Budget control

• Policy implementation • Customer service

• Shift scheduling • Key performance indicators

• Sales techniques • Coaching and mentoring

• Work prioritization • Conflict resolution

• Vendor management • Recruiting and interviewing

• Multitasking Abilities • Organizational skills

• Time management abilities • Adaptability

• Training and development • Reliability

• Problem resolution • Managing operations and efficiency

• Team building

SKILLS

English

Professional Working

Boy Scouts Of America:

St. Jude Children Hospital & American Cancer Society

• Maintained clean, neat, and operational facilities to serve program needs.

• Stepped in to go on weekend trips with troop # 96 when father's couldn't attend. Represented organization positively and professionally while providing community with much-needed services.

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• Completed daily domestic tasks in shelters and group homes to assist people in need.

• Supported engaging, fun, and smooth-running events by helping with organization and planning.

• Helped young men of America reach their goals to Eagle from Boy Scouts

• Boosted fundraising efforts, securing valuable donations through targeted campaigns. Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

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• Strengthened volunteer team effectiveness by providing training sessions.

• Boosted donations to organization by strategizing and executing fundraising events. Willing to relocate to Texas, Tennessee, Kansas, Missouri, Oklahoma, and Mississippi.

• Supervised team of 40-50 staff members.

Microsoft office C-Store Pro

UKG WorkJam

Paycom EZ360iQ

C-Store Essentials

LANGUAGES

VOLUNTEER WORK

WILLING TO RELOCATE

ACCOMPLISHMENTS

SOFTWARE

• Boy Scouts Of America

• St. Jude's Children's Hospital

• National Breast Cancer Foundation

• Church and Family

• I enjoy helping others and giving back to the community.

• DIY and Home Improvement

• Youth mentor, providing guidance and support to empower the next generation of leaders.

• Fundraising Events

• Volunteering at community kitchens and food-related charities.

• Getting involved in local advocacy groups to promote positive change in the community. AFFILIATIONS

INTERESTS

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