Case Management Software Development

Mohan Cherithartha Vadlapatla

*******************@*****.*** 469-***-**** LinkedIn:

Professional Summary:

* ***** ** ** ********** in the design, development, testing, and maintenance of Salesforce applications across Sales Cloud, Service Cloud, and Community Cloud.

Proficient in building and deploying Lightning Components (Aura) and integrating them with Visualforce pages and Salesforce1 mobile app.

Extensive hands-on experience in Apex programming, Visualforce development, SOQL, SOSL, and Salesforce administration tasks.

Strong expertise in Salesforce Lightning development including Aura attributes, events, handlers, and page layout customization.

Proven experience integrating Salesforce with external systems using REST/SOAP APIs and Middleware tools like MuleSoft and Informatica.

Deep understanding of Salesforce data modeling with Master-Detail, Lookup, and Junction object relationships.

Reduced quote processing time by 30% by implementing custom CPQ logic and automated workflows.

Integrated external APIs, enabling real-time customer data sync and reducing manual input errors by 40%.

Skilled in automation tools including Process Builder, Workflows, Approval Processes, Email Alerts, and Flows.

Experience with batch jobs, scheduled classes, triggers, and asynchronous processing using Apex.

Proficient in Salesforce configuration: Custom Objects, Record Types, Validation Rules, Custom Settings, Static Resources, and Field Dependencies.

Knowledgeable in AppExchange integrations, deployment strategies using Eclipse IDE with Force.com plug-in, and change sets.

Familiar with full software development lifecycle (SDLC), Agile methodologies, and cross-functional collaboration.

Experienced in analysing and optimizing CRM processes such as Lead and Opportunity Management, Forecasting, Campaigns, and Case Management.

Adept at managing deployments, data migrations, and environment setup on the Force.com platform.

Strong communication and coordination skills; experienced in client interactions, team collaboration, and status reporting.

TECHNICAL SKILLS:

Web Technologies:

HTML4/HTML5, CSS2/CSS3, JavaScript, jQuery

Programming languages:

C, Apex, Visualforce

Scripting:

JavaScript, XML, HTML

Salesforce Technologies:

Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Dashboards, Case Management Automation, Custom Objects, Apex Data Loader, REST-based API, SOAP API

Databases:

Oracle, DB2, My SQL, PL/SQL

Salesforce Tools:

Workbench, Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Agile, SCRUM, IntelliJ, Illuminated Cloud

Operating System:

UNIX, Linux, Windows, Mac OS

Other:

MS visual studio, Putty, Wire Shark, Team Viewer, MS office 2013(Word, Excel, PP).

CERTIFICATIONS:

Salesforce Certified Administrator

Salesforce Certified PD-1

Salesforce CPQ Specialist

EDUCATION:

Bachelor’s in computer science and engineering from GIET.

Master’s in information systems and technology from the University of North Texas.

PROFESSIONAL EXPERIENCE:

Client: EMC, Denver, CO May 2023-Present

Role: Salesforce Developer

Responsibilities:

Developed modern enterprise-grade applications using Lightning App Builder, Lightning Design System (SLDS), Aura Components, and Lightning Web Components (LWC).

Migrated legacy Salesforce Classic applications to Lightning Experience, enhancing UI/UX and component-based architecture.

Designed and implemented reusable Lightning Components with custom CSS and design parameters for improved usability and responsiveness across desktop and mobile platforms.

Built custom Lightning Applications on the Salesforce1 Platform to deliver mobile-first functionality for business users on the go.

Developed Apex classes, controller extensions, and triggers to support complex business logic and automation.

Created and consumed RESTful web services to integrate third-party APIs into Lightning Components for real-time data presentation.

Implemented a reservation management system using Aura Components and LWCs, enabling seamless interactions across multiple related objects.

Worked extensively on Salesforce CPQ (SteelBrick), configuring bundle products, product options, price rules, and approval workflows to streamline quoting processes.

Automated Quote-to-Cash workflows by implementing product configuration, discount schedules, and pricing logic using CPQ rules and guided selling tools.

Integrated CPQ with contracting services using Salesforce Amender and Renewal APIs to handle complex amendments and multi-contract renewal scenarios.

Implemented product configuration logic with custom Quote Configurator functionality, consolidating multiple object data views in a single Lightning Component.

Collaborated on CPQ implementation across Sales Cloud and Community Cloud, enhancing partner quoting capabilities within Experience Cloud portals.

Managed integration and automation of quoting, contracting, and billing processes between Salesforce CPQ and external systems.

Leveraged Salesforce Field-Level Security (FLS), Object-level Security, and Record-level access controls to ensure proper user access during development.

Utilized tools like TFS for task tracking, BAU ticket management, and collaborated with admin teams on deployment and configuration using Eclipse and Change Sets.

Environment: Salesforce CRM Platform, Sales Cloud, Service Cloud, CPQ (SteelBrick), Apex, Visualforce, Lightning Components (Aura & LWC), Lightning-Compatible Visualforce Pages, Custom Objects, Workflows, Email Alerts, Dashboards, Reports, SOQL, HTML, JavaScript, VS Code, GitHub, COPADO, JIRA, Sandbox & Production Environments.

Client: Allegis Group, MD Dec2021–Apr2023

Role: Salesforce Developer

Responsibilities:

Developed and customized Salesforce Communities to enable secure access for service providers, including a custom lead creation form using Lightning Components.

Designed and implemented guided flows using Flow Builder, integrating Lightning Components for enhanced user interaction and dynamic screen customization.

Configured and managed Service Cloud objects such as Cases, Milestones, and Entitlements, implementing custom SLA criteria for service-level tracking.

Built REST-based integrations with Siebel, including request/response sync logs to track data transactions between systems in real time.

Facilitated user onboarding and zip code assignments for program rollouts using Salesforce Data Loader for efficient data operations.

Designed and maintained bi-directional integration between Salesforce and external systems using Outbound Messaging and Inbound REST callouts.

Applied Apex Sharing Rules to programmatically share lead records with contacts within the same account hierarchy, ensuring proper data visibility.

Integrated external JavaScript libraries into Lightning Components to validate user input and improve UI/UX during appointment scheduling.

Managed release processes, including major and minor deployments using Change Sets, ANT scripts, and version control best practices.

Utilized Pivotal Tracker to manage user stories, sprints, and project deliverables within Agile environments.

Hands-on experience in developing Apex Classes, Triggers, Batch and Scheduler jobs, Queueable and Future methods, Flows, and Plugins.

Leveraged custom metadata types and Salesforce APIs to implement scalable, configurable, and reusable architecture components.

Environment: Salesforce.com platform, Force.com IDE, Apex, Pages, Data Loader, HTML, inside sales telephonic plug-in, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Client: Kone Elevators, India Jan2019 – Jul 2021

Role: Salesforce Developer

Responsibilities:

Involved in all phases of the Software Development Life Cycle (SDLC), including analysis, design, development, testing, deployment, and support.

Actively participated in Agile ceremonies such as requirement grooming, sprint planning, and daily stand-ups to align deliverables with business needs.

Designed and implemented custom Salesforce solutions using Apex, Visualforce, Lightning Components (Aura), and server-side controllers.

Developed and deployed Lightning Apps and Flex Pages featuring related lists, dashboards, and reports to enhance user productivity.

Integrated Marketing Cloud with Service Cloud using Marketing Cloud APIs and connectors to enable targeted email campaigns.

Created and configured custom metadata types, settings, tabs, labels, and page layouts to support scalable, reusable solutions.

Built custom Lightning Components and embedded them into record pages to support enhanced UI/UX and business functionality.

Leveraged SOQL and SOSL queries for data access and manipulation across standard and custom Salesforce objects.

Utilized SourceTree, Bitbucket, and IntelliJ IDE for version control and streamlined CI/CD deployments.

Developed and executed test classes, unit tests, and integration tests to ensure code quality and meet code coverage standards.

Created quick actions and integrated them with custom components for improved workflow automation.

Defined and managed permission sets and sharing rules based on organizational role hierarchies.

Conducted end-to-end testing including Unit, Integration, User Acceptance Testing (UAT), and Operational Acceptance Testing (OAT).

Transformed external JSON data into Apex classes using JSON2Apex for seamless API integration.

Addressed and delivered multiple Salesforce enhancement requests in alignment with evolving business requirements.

Environment: Apex class, IntelliJ IDEA, Illuminated Cloud plug-in, Custom Tabs, Aura Framework, SOQL, SOSL, Data Loader, RestAPI, Custom Settings, Custom labels, Custom Objects, Data Loader, Change Sets, External Objects.

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