Recruitier/Supervisor/Adminstrative

Gayle Smith

276-***-**** ● **************@*****.*** ● Martinsville, VA 24112

PROFESSIONAL SUMMARY

Graduate from Patrick & Henry Community College’s Certified Phlebotomy Technician program and Certified Clinical Medical Assistant program. Received Certified Phlebotomy Technician credential from the National Healthcareer Association. Performed 40 total venipuncture and capillary sticks and 10 glucose test sticks in a classroom laboratory setting. Developed strong proficiency for safely handling and collecting specimens and accurately documenting patient information. Strong interpersonal skills and effective communication skills used to build rapport with patients and provided the best comprehensive patient care. Approximately 2 years of experience working as a medical receptionist collecting payments, coding for insurance, and interacting directly with patients to ensure a productive experience. Also received certificates as a Certified Medical Assistant and Medical Receptionist with National College.

SKILLS

Venipuncture and capillary techniques Specimen collection Specimen handling Patient care Medical terminology Order of draw Patient assessment Charting Computer skills Interpersonal skills Inventory Appointment scheduling Medical billing and coding Medical transcription Customer service

EXPERIENCE

Front Desk Receptionist/Staffing Specialist July 2022 – November 2023

Mega Force Staffing Martinsville, VA

Answered and directed phone calls in a polite and friendly manner, utilizing effective communication skills to build rapport with clients

Welcomed visitors in a warm and friendly manner, and answered inquiries accurately and efficiently

Maintained reception area and all common areas in a clean and tidy manner at all times, showcasing strong organizational skills

Operated standard office equipment on a regular basis, including a fax machine, a copy machine, and

a computer to complete various office tasks such as data entry, reporting, and operation of Microsoft Office

Kept detailed and accurate records of visitor requests and calls received, assisting up to 50 clients per day

Received deliveries; sorted and distributed incoming mail

Documented inventory of supplies and restocked as needed

Maintained the general office filing system

Administered drug tests and ran background checks on applicants

Met with supervisors from various industries to speak about workforce needs and follow-up discussions about employee performance

Sent onboarding forms and assisting with I=9 form completions for applicants

Medical Receptionist/Dental Assistant August 2020 – June 2022

Pediatric Dental Martinsville, VA

Greeted patients and visitors in a friendly and professional manner, greeting up to 10 youth clients and family/guardians daily

Scheduled appointments and confirmed upcoming appointments to ensure flow of practice remained efficient

Managed patient records, updated information, and filed paperwork

Collected payments for services rendered and filed insurance claims

Answered calls and responded to patient inquiries and provide information as needed

Senior Recruiter November 2019 – August 2021

PRIDE Industries Remote

Collaborated with Human Resources to determine appropriate starting salaries for external and internal candidates

Coordinated interview and recruiting process with hiring managers and others involved in the hiring decision as necessary

Developed sourcing strategies, markets job opportunities through job postings, internet sources, job fairs, referrals, and other sources of external applicants

Coordinated recruiting activities and events with community agencies, job postings, internet sources, job fairs, and businesses to attract qualified candidates.

Maintained documentation for all open and closed positions, offer and denial letters, and related recruiting documentation; updated job postings, advertisements, and applicant files

Conducted employment reference checks on final candidates

Human Resources Generalist January 2015 – July 2019

Martinsville Health and Rehab Martinsville, VA

Supported HR Manager in educating employees on and enforcing company policies

Led recruitment processes including setting up interviews, completing employment verifications and reference checks, and attending job fairs

Assisted in the full onboarding process of new hires: orientation, ensuring paperwork is completed and accurately entered into HRIS, tours and introductions

Maintained employee records and files confidentially, ensuring compliance with legal guidelines

Supported employees during the benefit enrollment process by tracking eligibility, answering questions, entering enrollments, providing documents

Hired qualified candidates to work for various healthcare roles in a related field of expertise

EDUCATION

Patrick & Henry Community College

Certified Phlebotomy Technician September 2024

Certified Clinical Medical Assistant June 2018

National College

Certified Medical Assistant June 2010

Medical Receptionist May 1994

CERTIFICATIONS

Basic Life Support (First Aid & CPR) Issued: July 2024

American Heart Association Expires: July 2026

Certified Phlebotomy Technician (Credential #N9S8X9E5) Issued: September 2024

National Healthcareer Association Expires: September 2026

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