Project management professional

ALEXANDER KENNEDY

Ashburn, VA 703-***-**** **********@*****.*** linkedin.com/in/alex-kennedy1

PROJECT MANAGEMENT ACCOUNT MANAGEMENT IMPLEMENTATION MANAGEMENT

Strategic and results-driven professional with expertise in providing project planning, account management, and implementation oversight for diverse industries, including media, finance, insurance, and telecommunications. Proven success in identifying client needs, optimizing processes, and exceeding client satisfaction. Highly skilled in ensuring compliance adherence, building strong relationships, and driving operational efficiency. Excellent communicator, adept at collaborating with cross-functional teams and stakeholders to achieve organizational vision and goals.

SKILLS

Project Management Relationship Management Continuous Improvement Account Management Implementations Team Leadership Client Relations Customer Satisfaction Banking & Financial Operations Vendor Management Operations Analysis & Reporting Data Analytics Problem-Solving Regulatory Compliance Scrum & Agile Methodology G-Suite Stakeholder Engagement Cross-Functional Team Collaboration

PROFESSIONAL EXPERIENCE

HEARTLAND – Remote Sep 2024 – Present

Financial Institutions Relationship Manager

•Provide expert consultation services to small-to-medium sized businesses in Northern Virginia and the greater DC-Metro area on payment processing, payroll, and ecommerce solutions for financial institutions.

•Manage relationships with 20+ bank branches and their clientele to drive operational efficiency and enhance customer satisfaction.

•Serve as implementation manager, selling solutions and overseeing implementations while resolving issues and boosting customer retention.

•Consistently surpass targets, achieving up to $10,000 in monthly installs/implementations.

AMERICAN INCOME LIFE: AO – Remote May 2024 – Sep 2024

Insurance Specialist

•Managed a portfolio of Veterans and Veteran families, collaborating with and focusing on end-of-life planning and living benefits to secure their financial futures and ensure peace of mind.

•Conducted proactive client outreach and meticulous account management to maintain strong relationships and deliver exceptional service to Veterans and their families.

•Demonstrated exceptional efficiency through high-volume calling efforts to expedite benefit issuance before enrollment window expiration, ensuring timely access to essential resources and services.

CAPITAL ONE BANK – McLean, VA Aug 2019 – Aug 2023

Principal Project Manager

•Provided successful management of diverse banking projects nationwide, overseeing the seamless opening and closure of facilities while ensuring strict compliance with government regulations.

•Collaborated effectively with multiple internal departments, external partners, and customers on concurrent projects throughout the year, fostering strong relationships and streamlined project execution.

•Managed stakeholder notifications to ensure clear communication and alignment on project objectives and timelines.

•Utilized Agile methodology for project management, driving efficiency and adaptability in project workflows to achieve optimal outcomes.

•Leveraged the G-Suite platform of collaborative products to enhance communication and productivity within project teams.

•Contributed to a high-performing team that excelled in biyearly audits, achieving compliance ratings exceeding 98% and representing the project management team during audits, showcasing a commitment to excellence and adherence to regulatory standards.

SPRINT – Reston, VA Aug 2016 – Jun 2019

Account Manager, Small to Medium-Sized Businesses

•Transitioned from an acquisition manager to a successful account executive role, taking charge of 200+ client relationships and spearheading client management and acquisition for small to medium-sized businesses with up to 1,000 employees.

•Engaged in regular communication with clients ranging from director-level positions to CEOs and executive directors, identifying and addressing their business needs while offering tailored technology solutions.

•Pioneered the development of innovative and customized solutions for business clients, optimizing processes, and reducing expenses to drive operational efficiency and financial savings.

•Led cross-functional collaboration with numerous employees across various departments to oversee the seamless implementation of business solutions pre, during, and post-deployment, ensuring client satisfaction and exceeding expectations.

CAPTIAL ONE BANK – Reston, VA Aug 2011 – Dec 2015

Assistant Branch Manager/Multi Branch Banker

•Oversaw the monthly operational budget for branches, optimizing resource allocation and cost-efficiency to drive financial performance.

•Implemented advanced forecasting and trend analysis techniques to effectively manage branch currency levels, ensuring optimal cash flow and liquidity management.

•Facilitated and led informative meetings to educate personnel on sales strategies, operational procedures, and customer service best practices, fostering a culture of continuous learning and improvement.

•Maintained strict compliance with government regulations through daily auditing, monitoring, and testing, ensuring operational integrity and regulatory adherence.

•Spearheaded efforts that resulted in the branch achieving an outstanding 97% audit grade during an external inspection.

•Provided coaching and training to employees on sales techniques and operational processes, enhancing performance/customer service delivery.

•Served as the lead liaison for branch software pilot programs, overseeing the successful implementation of innovative technologies in ~20 branches out of a total of 900+, driving operational efficiency and technological advancement.

EDUCATION

Bachelor of Arts in Political Science & Communications

Clemson University – Clemson, SC

PROFESSIONAL DEVELOPMENT

Procurement & Contracts Management University of Virginia SCPS – Charlottesville, VA

Project Management James Madison University – Harrisonburg, VA

Business Analytics for Leaders Program UC Berkeley ExecEd – Berkeley, CA

LICENCES & CERTIFICATIONS

Certified Scrum Master Scrum Alliance (Expires Sep 2025)

Project Management Foundations: Budgets LinkedIn

Business Analytics for Leaders: From Data to Decisions Emeritus

Life and Health Insurance License Various States

Series 7 / Series 66 FINRA (Expired Dec 2011)

PROFESSIONAL AFFILIATIONS

Member Project Management Institute (PMI)

Prior Member Capital One Advisory Council

Non-Profit Member & Fundraising Participant CamPowerForAll.org

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