Business Analyst Hr
Resume:
HARSHITHA MAMU
HR Business Analyst
Jersey City, NJ, 07307
*************@*****.***
Results-driven and detail-oriented HR Business Analyst with over 5 years of experience bridging business needs and technical solutions across HR, ServiceNow, and data analytics domains. Proven ability to gather and document requirements, optimize business processes, and deliver actionable insights through data analysis and reporting. Adept at working in Agile environments, managing stakeholder expectations, and supporting system implementations. Strong domain knowledge in HR processes, onboarding, case management, and internal service workflows. Passionate about driving continuous improvement and delivering business value through collaboration, documentation, and technology.
Work History
HR ANALYTICS CONSULTING PROJECT
WELLSTAR Health systems – GA, USA
Collected, integrated, and managed workforce data from HRIS (Workday), Kronos, and ATS platforms to support strategic HR initiatives and ensure data consistency across systems.
Designed and automated interactive dashboards and reports using Power BI and Excel to visualize key HR metrics such as turnover, headcount, diversity, and recruitment KPIs.
Ensured data accuracy and integrity through regular audits and cleansing processes using SQL and Excel advanced functions, contributing to compliance with HIPAA and internal governance.
Collaborated with cross-functional teams including HR Business Partners, Compensation, and Talent Management to deliver data-driven solutions aligned with organizational goals.
BUSINESS ANALYST – SERVICENOW
Tech Mahindra Limited – Hyderabad, India, On-site
Led business analysis for the implementation of ServiceNow HRSD, capturing HR requirements and configuring Case Management and Onboarding workflows to improve efficiency and user experience.
Designed and automated onboarding workflows that eliminated manual task tracking, reducing HR workload by over 60% and accelerating new hire readiness.
Collaborated with developers and HR stakeholders to write business rules, UI policies, and user stories; ensured solution quality through UAT and Agile sprint planning using Jira.
Defined and monitored HR service KPIs and SLAs through custom dashboards and reports, enabling data-driven decisions and improving case resolution time by 50%.
BUSINESS ANALYST – HR Helpdesk Enhancement Project
Tech Mahindra Limited – Hyderabad, India, On-site
Led requirements gathering and process analysis for an internal HR Helpdesk enhancement project, using stakeholder interviews and workflow mapping to identify automation and SLA improvement opportunities.
Developed BRDs, FSDs, user stories, and wireframes (Figma) to support Agile delivery of workflow enhancements, including automated ticket routing and escalation logic.
Collaborated with IT teams to implement and test enhancements; facilitated UAT sessions with HR users and created detailed test cases to ensure business alignment and system usability.
Drove measurable impact by improving SLA compliance by 30% and reducing ticket resolution time, contributing to increased HR support efficiency and higher employee satisfaction.
Education
Master of Science: Computer and Information Systems
New England College - Henniker, NH
3.4 CGPA out of 4
Master of Business Administration: Human Resource
Osmania University – Hyderabad, India
7 CGPA out of 10
Bachelor of Science: Computer Science
Satavahana University - Karimnagar, India
95% out of 100
Elected as a President for Computer Science Student Association (CSSA) in July 2020.
Skills
Data Analysis & Reporting: Excel, Power Bi, Google sheets, SQL
HR Metrics: Turnover, Time to Hire, Engagement Score
HRIS/HCM Tools: Workday, SAP SuccessFactors, ServiceNow
ATS Systems: Green house
Payroll & Compliance: ADP, Zenefits
Agile/ Scrum Methodologies
Business Analysis: Stakeholder collaboration, Process Mapping, BRD’S, UAT
ServiceNow HRSD/ITSM: API Knowledge
Knowledge of Labor laws & HR policies: FMLA, EEO
PROJECT
1. MINI PROJECT – Employee Retention in Healthcare (Yashoda Hospital)
Conducted a mini project at a multi-specialty hospital to analyze factors influencing employee turnover, particularly among nursing and administrative staff. Using survey responses and basic HR data, I identified burnout from long shifts and a lack of career advancement opportunities as key challenges. I proposed a data-driven retention strategy focusing on flexible shift scheduling and internal mobility programs to enhance employee engagement and reduce attrition. The project helped me apply HR concepts in a real-world healthcare setting and strengthened my skills in employee engagement, HR analytics, and strategic workforce planning.
PARTCIPATIONS
1.Participated in a workshop on “Digital Transformation in HR”.
2.Attended ServiceNow Developer Training and completed hands-on tasks.
3.AWS Cloud Basics Certificate – Covered key cloud platforms used in HR systems.
Certifications
1.Introduction To Agile HR / Scrum
2.Digital Transformation in Workday HCM Training
3.Microsoft Excel Specialist
STRENGTHS
Quick Learner
Time Management
Leadership
Interests
Games
Music
Travelling
.
2024-06 - Present
2019-01 - 2022-06
2022-09 - 2024-03
2019-06 – 2020-06
2016-06 - 2019-04
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