Customer Service Farm Agent

DOLORES SALAS

CONTACT PROFESSIONAL SUMMARY

505-***-**** Dedicated team player with proven leadership and communication Albuquerque, NM 87120 skills. Seeking an opportunity to leverage my talents. I have the ********@*******.*** follow through and positive attitude that will allow me to achieve company targets.

SKILLS WORK HISTORY

*Excellent communication skills Phone Bank, 04/24 to 06/2024

*Follow through on projects BUREAU OF ELECTIONS

*Support for team Temporary employee with phone bank. Activities required taking

*Background in Business Management application requests from voters over the phone, and entering data for

*Insurance and accounting application requests.

*Familiarity with multiple software

*Strong Communication abilities Team Member, 06/2020 to 01/2023 BELINDA BARRERAS/STATE FARM AGENT -Albuquerque, NM

* Followed up on customers’ inquiries to assess satisfaction with provided solutions.

*Advised customers about new products and assisted customers in determining best products for needs.

*De-escalated and resolved customer complaints with punctual, polite and professional service.

*Informed clients of policies and procedures.

*Obtained client information by answering telephone calls.

*Called prospective clients in market area to explain products offered.

*Established strong customer relationships, building recommendations and loyalty.

*Resolved caller issues quickly and thoroughly.

*Maintained comprehensive product and service knowledge for accurate, informative customer service.

*Provided quotes on Auto, Homeowners and Life, developed sales leads, identified customer needs and suggested appropriate services. Team Member, 03/2019 ti 09/2019

CHERYL BAKER/STATE FARM AGENT

*Developed sales leads, identified customer needs and suggested appropriate services.

*Provided prompt, friendly customer service regarding coverages, policy changes, claims and billing

*Provided quotes on Auto, Homeowners and Life, developed sales leads, identified customer needs and suggested appropriate services. Customer Service Representative, 10/2018 to 12/2018 STEPHANIE VALDEZ/STATE FARM AGENT

*Responsible for assisting customers with policy needs. Sales Associate, 03/2015 to 01/2018

DILLARDS - Albuquerque, NM

*The job involved sales on a daily sales quota system instead of a commission basis.

*This involved merchandising and selling the product line. Agent/Tech Support Specialist, 02/2015 to 07/2015

CONVERGYS - Albuquerque, NM

*In customer service called for answering all types of phone calls from billing issues, services, and handling complaints

*Various types of software were used to arrive at a resolution to their issues.

Operations Manager, 07/2014 to 12/2014

DAVIS KITCHENS

*Purchasing and customer service called for scheduling and making sure that all service was completed for the customer.

*Called the customer, took complaints, input data into computer system to update files and made sure that the necessary items needed to take care of the problem were in hand for he technician. Agent, 02/2014 to 07/2014

AMERICAN INCOME LIFE

*Used leads provided by the company and leads generated by my sales. Office Manager/owner/Operator, 06/1990 to 06/2012

MMI FINANCIAL GROUP -Albuquerque, NM

*Running this company called for personal document management, organization and overseeing all aspects of the business through supervision of all department heads.

*Responsibilities included human resources, developing and implementing policy and procedure regarding the general office in each individual area.

*Other responsibilities included overseeing business rentals and leasing of those properties.

*Introduced new methods, practices, and systems to reduce turnaround time.

*Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Claims Adjuster, 01/1982 to 09/1988

CLAIMS ADJUSTER -Albuquerque, NM

*During this time frame I worked for:

*Hartford Insurance, Home Insurance, City of Albuquerque and Keenan

& Associates.

*I investigated, confirmed coverage and determined liability on claims.

*I negotiated settlements with claimants and attorneys.

*The job required personal contact with policy holders, repair facilities, governmental departments, attorneys, members of the medical profession and other people needed in the investigation and closing of claims.

*I worked as a liability and workers compensation adjuster. EDUCATION

Bachelor of Arts - Psychology, 12/1992 University of NM

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