Customer Service Case Management
Resume:
Wendy Williams-Campbell
West Palm Beach, FL *****
*****************@*****.***
Professional Summary
A dedicated professional with extensive years of experience in customer service and case management working with diverse populations. I am seeking employment within a reputable organization where I can grow and enhance my professional experience.
Authorized to work in the US for any employer
Work Experience
Housing Choice Voucher Specialist
West Palm Beach Housing Authority-West Palm Beach, FL August 2021 to May 2025
• Conducted thorough intake interviews to gather relevant information about clients' housing situations and barriers
• Maintained accurate and up-to-date client records, progress notes, and documentation of services provided
• Provided comprehensive case management services to individuals and families experiencing housing instability
• Provided ongoing support and guidance to clients in maintaining stable housing, including assistance with budgeting, landlord communication, and conflict resolution Administrative Assistant And Scheduling Rep
E & C Moving-West Palm Beach, FL
September 2017 to August 2021
• General office administration including filing, faxing and scheduling
• Provided administrative support for Director of operations
• Answer multiple phone lines
• Coordinated appointments for customers moving needs
• Checked and processed client account information
• Provided excellent customer service
CSR - Customer Service Representative
Uhaul-West Palm Beach, FL
September 2017 to September 2019
Assist customers with rental and return of moving vehicles
• Answer and return phone calls
• Complete daily assignments provided by store manager
• Open and close store
• Assist with daily bank deposit
• Data entry
• Dispatching
. Complete nightly closing and deposits
Family Service Specialist
Early Learning Coalition-West Palm Beach, FL
October 2015 to May 2017
• Determine and re-determine eligibility for subsidized childcare assistance for 300 or more cases.
• Conduct interviews on a daily basis for referral driven at-risk enrollments and other low income funded eligibilities.
• Adhere to program requirements in accordance to state, local and federal funding guidelines.
• Provides quality resources and referrals to assist customers with defining their family's and child care needs.
• Assist Managers with special projects.
• Heavy data entry and customer service.
Parent Counselor
Family Central Inc-West Palm Beach, FL
August 2008 to July 2015
• Determine and re-determine eligibility for subsidized childcare assistance for 300 or more cases.
• Conduct interviews daily for referral driven at-risk enrollments and other low income funded eligibilities.
• Adhere to program requirements in accordance to state, local and federal funding guidelines.
• Provides quality resources and referrals to assist customers with defining their family's and child care needs.
Information Specialist
Family Central Inc-West Palm Beach, FL
August 2007 to August 2008
• Input and update child care providers' information in EFS database with accuracy.
• Processed monthly reimbursement for child care providers in Palm Beach County servicing approximately 2500 children.
• Assisted in compiling and reconciling monthly provider reimbursements. Education
High school or equivalent
North Shore High School-West Palm Beach, FL
May 1986 to May 1988
Skills
• Basic math
• Microsoft Office (2 years)
• Microsoft Excel (10+ years)
• Data Entry (10+ years)
• Administrative Experience (10+ years)
• Outlook (10+ years)
• Dispatching (4 years)
• Microsoft word, office windows (10+ years)
• Crisis Intervention
• Documentation (10+ years)
• Customer Care
• Typing (10+ years)
• Social work (10+ years)
• Section 8 (4 years)
• Microsoft Powerpoint
• Time Management (10+ years)
• Multi-line Phone Systems (10+ years)
• Accounts Receivable (2 years)
• Customer Service (10+ years)
• Case Management (10+ years)
• Personal Assistant Experience
• retail sales
• 10 key calculator
• Office Management
Certifications and Licenses
Driver's License
A Plus
Computer repair
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