Data Entry Medical Records

Lakisha Cleaves

Grandview, MO

Professional Summary

A healthcare data entry role involves accurately entering and managing patient information, medical records, and billing data into electronic health record (EHR) systems. Key responsibilities include maintaining confidentiality, reviewing documents, and collaborating with healthcare professionals. The role is crucial for accurate record keeping, efficient workflows, and ultimately, improved patient care. Work Experience

Contact Representative

Internal Revenue Service (IRS)-Kansas City, MO

June 2023 to June 2024

Assist taxpayers with inquiries, resolving issues efficiently, boosting customer satisfaction. Process tax returns and payments accurately, ensuring compliance with IRS regulations. Collaborate with team to develop solutions for complex cases, enhancing service quality. Analyze taxpayer accounts to identify discrepancies, contributing to error reduction. Guide taxpayers through intricate tax processes, providing clear explanations and support. Interviewer 1

Titan Technologies Inc-Kansas City, MO

September 2022 to May 2023

• You will be cold calling companies to meet monthly performance obligations.

• Process confidential data records obtained through telephone interviews or other approved means.

• Identify and resolve inconsistencies in respondent’s responses.

• Establishing a rapport with potential respondents and enrolling companies into the BLS Current Employment Statistics (CES) Program.

• Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.

• Interpreting numerical data, reviewing error messages, and correcting data where applicable.

• Adhering to daily, weekly, and monthly performance targets.

• Research target company contact information online. FEMA Intake Registration

Insight Global-Grandview-MO

March 2021 to June 2022

Answering inbound calls for Funeral Registration Intake and Funeral Helpline.

• Associating inbound documents with the appropriate case.

• Performing outbound calls to funeral homes, doctors/hospitals, etc. to confirm the authenticity of submitted documents.

• Performing initial case reviews.

Additional Responsibilities:

• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/ or referrals.

• Enter information into our customer’s Windows-based computer database as required, while following instructions and conducting a scripted interview.

• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.

• Attend all scheduled shift meetings to receive event specific information prior to beginning shift.

• Data entry shall be done while the disaster survivor is on the phone. A maximum of 10 seconds of

“after call” work is allowable should the call drop. HR Specialist

H&R Block-Kansas City, MO

December 2020 to February 2021

Conduct research to ensure accuracy and reasonableness of data Validate that all appropriate data sources have been utilized in the resolution of each case Act as a contact for escalated cases coming from Payroll, Tax Operations, Benefits and Timekeeping departments to associates at World Headquarters and in the field Identify issues which may cause a large number of cases to be opened and determine preventative measures to help alleviate core issues.

Determine possible long-term solutions for each associate concern Make recommendation to management on how best to reduce number of cases in the future Other duties as assigned

Patient Accounts Representative

Quest Diagnostics (Mindlance)-Lenexa, KS

February 2020 to August 2020

Reviewing for Medical/Facility Guidelines

• Data Entry of qualified documents.

• Accurate invoicing to Insurance/Facility

• Follow up calls to Carriers/Facilities.

• Collect/Adjust open Accounts receivable.

Customer Service Representative

OfficeTeam (Zurich)-Overland Park, KS

July 2018 to September 2018

Taking inbound call's from dealers & contract holders wanting to cancel contracts or having question about their contact. Also canceling contracts that we received via e-mail or fax. agent for FEMA Federal Emergency Management Agency

Internal Revenue Service

FEMA Federal Emergency Management Agency-Kansas City, MO July 2017 to October 2017

Kansas City, MO

As a agent for FEMA Federal Emergency Management Agency, I would provide survivors with information on their status of application.

Taking a high volume of incoming calls.

Identifying disaster prone sites, plan for emergency relief. Skilled in V-lookup formula development.

Used V-lookup for importing data from other sheets. Refer survivors to lodging assistance, and other supporting websites or phone numbers. Assisted disaster victims by identifying the type of help they needed using FEMA's registration intake system.

Education

High School Diploma

Raytown South High School-Raytown, MO

September 1993 to May 1997

Skills

• Customer Service

• Documentation review

• Microsoft Outlook

• Claims Processing

• Microsoft Office

• Call Center

• HIPAA

• Microsoft Access

• Microsoft Excel

• Google Docs

• Microsoft Word

• Windows

• SAP

• Research Insurance Service-oriented Technology Conflict resolution experience Claims question Sharp problem solver Policy/account changes Energetic work attitude Inbound and outbound calls V- lookup MS Office (Word, Excel) Spreedsheet

• iOS

Contact this candidate