Front Desk Human Resources

Seema Dwivedi

Cell No: 402-***-****

Email: **********@*****.***

Candidature Synopsis:

- Over 10 years of practical experience in office administration.

- 1 year of experience in finance and 1 year in the communication service sector.

- Dynamic, flexible, and hardworking team player with a strong desire to meet customer requirements within stipulated timeframes.

- Firm believer in discipline, self-motivation, high integrity, task ownership, and organizational commitment.

- Proficient in managing facilities, correspondence, housekeeping, office automation, infrastructure management, guest and client relations, hospitality, departmental coordination, record keeping, report generation, office environment monitoring, grievance handling, and dispute resolution.

Professional Experience:

Best Western Plus Midwest Inn

Front Desk

Reporting to: Manager

Tenure: May 01, 2024 to Present

- Hospitality Management: Welcome visitors, clients, and internal customers with genuine hospitality and assistance, addressing their queries with a smile and true care.

Blaze Desk Pvt Ltd., Ahmedabad

HR & Admin Executive

Reporting to: Human Resources Manager

Tenure: December 01, 2014 to March 10, 2024

- Recruitment Facilitation: Coordinate candidate interviews, provide necessary materials (e.g., recruitment forms, aptitude tests), conduct assessments, and handle recruiter-level telephonic interviews.

- Attendance Management: Compile and review employee time records, post time worked, route timesheets to payroll, disburse monthly expenses, and verify worker attendance.

- Office Administration: Manage files, update notice boards, oversee canteen and vendor relationships, handle payments, maintain telephone systems, facilitate meetings, and manage various registers (e.g., visitor, telephone usage, product delivery).

- Onboarding Induction: Welcome new recruits, introduce them to staff, conduct administrative sessions, facilitate employment forms, gather documents, and update personal files.

- Office Infrastructure Management: Maintain EPABX/telecom systems, air conditioners, physical infrastructure, electrical systems, and other electronic equipment.

- Employee Relations: Monitor non-core activities, address employee queries, settle disputes, handle grievances, and act as a contact point for policy implementation.

- Facility Management: Arrange travel facilities, provide refreshments, water, lockers, and catering through vendors.

- Hospitality Management: Welcome visitors, clients, and internal customers with genuine hospitality, addressing their queries with care.

- Housekeeping Execution: Supervise cleaning personnel, assign duties, inspect work for conformance to prescribed standards of cleanliness. Issue supplies and equipment to workers. Investigate complaints regarding housekeeping service and equipment and take corrective action.

- Admin Reports & Records: Generate various reports (e.g., late arrivals, attendance, overtime) through software. Submit these reports to the concerned authority for further actions.

- Employee Engagement: Implement initiatives. Collaborate across project teams. Develop tools for employee engagement. Serve as change agents with business partners and clients to facilitate cultural shifts.

Previous Work Experience Summary:

HD TECH WEB., Ahmedabad

HR Executive

Reporting to: Human Resource Manager

Tenure: September 2010 to November 2014

Sacmi Engineering (I) Pvt. Ltd., Ahmedabad

Executive–Personnel & Administration

Reporting to: Human Resource Manager

Tenure: May 2008 to August 2010

Gujarat Apollo Industries Ltd., Ahmedabad

Admin Executive

Reporting to: Human Resource Manager

Tenure: January 2007 to May 2008

Gruh Finance Ltd., Ahmedabad

Front Desk Executive

Reporting to: Human Resource Manager

Tenure: January 2006 to January 2007

Reliance Web World., Nadiad

Customer Care Executive

Reporting to: Web World Owner

Tenure: September 2004 to November 2005

Academic Credentials:

- Master of Human Resource Management (MHRM) from Pondicherry University, Pondicherry. First Class (64%), July 2006

- B.Com from Sardar Patel University. Second Class, June 2004

- H.S.C from Tamil Nadu Secondary Education Board. First Class, June 2001

- S.S.C from Tamil Nadu Secondary Education Board. Second Class in the year of 1999

Personal Summary:

Husband’s Name: Mr. Hardik S. Dwivedi

Gender: Female

Marital Status: Married

Date of Birth: May 31ST 1983

Languages Known: English, Hindi, Gujarati and Tamil

Computer Knowledge: MS Office

Address:- 11025 T PLZ Apt 305, Omaha, NE -68137

Area of Interest: Passionate about Music, Watching movies, long drive during weekend

Contact this candidate