Reception, Phone, Project Management, Data Entry

EDNA K SCHLOSSER

605-***-**** · *.***********@*****.*** · Sioux Falls, SD 57105

Customer focused and detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. I learn and navigate multiple platforms and have experience with multiple remote communication methods. Frequently praised as dependable and hard-working by my peers, I can be relied upon to help your company achieve its goals. My career has been based in healthcare, system management, project management of implementations and upgrades. The last two years I have been working in e-commerce and virtual environments with various programs and learning platforms. I have learned Chat-GPT, Midjourney, Canva and other programs. Skills

Accurate Data Entry Strict Confidentiality

Attention to Detail Strong Verbal and Oral Communication Skills

Organized System Backup & Restore

Quick Learning of systems Adaptable to Change and ability to train

Creative Problem Solving Excel & WORD Skill

Independent and Team worker

eCommerce – Etsy shop and AI programs

Experience training new employees

Experience

Switchboard Operator

AVERA MCKENNAN HOSPITAL, Sioux Falls, SD

November 2014 - May 2024

Maintained professional demeanor while responding to high volume incoming calls, increasing call satisfaction rates.

Demonstrated problem solving in callers with resolving emotional and anger issues.

Monitored alarm systems, making emergency announcements when required.

Prepared Excel reports and Word documents requested by supervisor.

Promoted a high level of customer service by training new staff in best practices and assisting team members by troubleshooting systems.

Promoted departmental efficiency by working flexible shifts, updating procedures and supporting new and updated systems.

Business Office Assistant

PROGRESSIVE PROPERTY MANAGEMENT, Sioux Falls, SD

November 2014 - October 2016

Managed rent payment posting with accurate processing and deposit.

Professionally followed up with late payments

Supported office operations by scheduling maintenance and updating multiple file systems.

Promoted company visibility by updating vacancies on multiple web sites and collaborating with a vendor to create a unique web site.

EHR Senior Consultant - EPIC

MULTIPLE CONSULTING COMPANIES, Cleveland, Dallas, Richmond, Stanford October 2006 - August 2010

Provided implementation support to clients on multiple aspects of their Electronic Health Record system.

Ensured that all data entered into an organization's electronic health records is accurate and up to date.

Analyzed and documented user requirements, business processes, and workflow diagrams for EHR implementation projects.

Provided guidance on best practices related to security measures within an organization's electronic health record systems.

Collaborated with IT teams to troubleshoot software issues related to the EHR system.

Conducted training sessions for users on proper use of the EHR system. ADDITIONAL RELATED EXPERIENCE:

Extensive work that required collaboration and creative thinking.

Successful Project Management experience from analysis through implementation and support.

Comfortable with Remote Work. I Have supported multiple systems from home and during consulting jobs.

Always focused on the big picture and looking for problem solutions and process improvements.

Established successful professional relationships with administration, providers, clinicians, and all other hospital staff.

Process analysis with all departments in hospitals to configure applications to meet the needs of their practice model.

Multiple EPIC certifications in the past.

Extensive experience with medical terminology in multiple departments. Education

Bachelor of Arts (B.A.) in Medical Records Administration College of St Scholastica, Duluth, MN

Contact this candidate