Customer Service Sign Language

Professional Summary***

Computer Technician skilled in customer service, assembling and repairing hardware peripherals, dexterous manual labor, and hardware operations. An assiduous, adaptive, and receptive positive results-oriented individual who enjoys confronting challenges and resolving them. Skilled in Computer Support and fluent in English and American Sign Language (ASL).

Proficiencies

American Sign Language

MAC iOS

Microsoft Office Suite

Team Building

Windows OS

Customer Service

Data Management

Printer Installation

Laptop/Desktop Disassembly & Reassembly

Operating Systems, Hardware, and Servers

Windows, MAC iOS, Linux, basic networking, networking racks, EMD protection, storage, PC technician responsibilities, mobile devices, and peripheral devices.

Education

Bachelor of Art / Arts and Media Digital Gallaudet University, Washington DC / Spring 2021

Professional Certificates

CompTIA A+ Harford Community College Aberdeen, MD. Professional IT Certificate, Dec. 2024

Knowledgeable about foundational IT concepts including

oHardware, operating systems, troubleshooting, networking, mobile devices, virtualization, cloud computing and motherboards; Microsoft and IOS Systems; Canva; Adobe Photo Editing; Blackboard; Canvas; VM

oCurrent CompTIA A+ candidate

Harris County Sheriff’s Office CADET Houston, TX. Citizen’s Police Academy Basic class #58, May 2024

Certificate of Completion in Microsoft Office 360 Compu Soft Training Center Inc, February 2023

Harris County Sheriff’s Office CADET Houston, TX. Citizen’s Police Academy Basic class #52, Sept. 2022

Experience

Freelance ASL Instructor

2016 - Present

Provided social skills development to members of the Hearing and Deaf and Hard of Hearing Communities in various locations in Delaware, District of Columbia, Maryland and Texas.

Complied with Section 501 of Americans of Disabilities Act (ADA)

Taught American Sign Language (ASL) to people who are deaf and hard of hearing and their hearing family members

Collaborated with members of the Deaf and Hard of Hearing Community to develop social networks

Independent Specialist Tech Support

2014 - Present

Independently provided trouble-shooting services for community members in various locations. Handled small gadgets and computer equipment.

Set up MAC iOS Apple devices, iCloud, Windows PCs, and conducted disassembly and reassembly of devices

Troubleshot connection issues for MAC, PCs, and smartphone microprocessors using HDMI and TV equipment

Resolved hardware and software issues for computers, network printers, scanners, and mobile devices

Managed passwords and account setups for various gadgets and devices

Associate

Amazon Fulfillment Center

Houston TX and Aberdeen, MD

May. 2023 – July. 2024

Oct. 2020 – Nov. 2021

Loaded and unloaded trucks and wrapped pallets

Authenticated order details in shipping and receiving sections of warehouse

Engaged customers who ordered products from company website.

Picked, packaged, and prepared orders for shipping.

Marketing Intern

Triada, Inc. Houston TX

Aug. 2022 – Oct. 2022

Provides affordable supplement healthcare insurance coverage for employees and the general public.

Assisted Marketing Director in creating and designing healthcare advertising campaigns

Developed and edited website working with WordPress

Utilized MailChimp to create marketing campaigns and analyze email responses

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