Data Analyst Customer Service

Chenita Amey (she/her)

Looking for position that lets me utilize my multiple talents especially in the office setting Washington, DC 20019

***********@*****.***

+1-301-***-****

Professional Summary

#Remote available

#willingtorelocate

#willingtotravel

Willing to relocate to: Daytona Beach, FL - Austin, TX - Raleigh-Durham, NC Authorized to work in the US for any employer

Work Experience

Data Analyst

DC Public Schools-Washington, DC

2005 to Present

• Conducted organized classes, instructing students according to District of Columbia Federal Mandate Core Curriculum, and implementing teacher's lesson plan(s) for a variety of subjects.

• Developed and maintained working relationships with students, parents, teachers, and principals.

• Certificate of sustained participation in schools in Ward 7 & 8 specifically. Enumerator

U.S. Census Bureau-Lanham, MD

July 2020 to October 2020

• temporarily every ten years for the United States population census

• Walked from house to house collecting assigned information Database Specialist - Contract

American Cancer Network-VDART-Washington, DC

November 2016 to December 2016

• Helped manager calm and serve irate customers.

• Solicited feedback from customers by mailing them feedback forms.

• Entered and maintained data into database of donors to manage donor network, using Apache and Windows.

• Research the customers and their demographic info

• Database deployed

• Mathematical research of cancer donors.

• Analytical research of the cancer donors and their demographics. Customer Service Tech/Subject Matter Expert

Department of Veteran Affairs - Contract-Washington, DC December 2011 to February 2013

• Addressed 30-50 customer calls and emails per day with 90% solution rate during first contact.

• Calmed and served customers, using active listening and relationship-building skills.

• Provided technical support to end users who had difficulty uploading information to database.

• Project management managing customers with good customer service and prepping them for use of our software.

• Quality tested the database and instructed users how to use it.

• Worked with group in Customer Service for the Veterans. Group setting of 1000s. Database Analyst & Office Manager for ISO certified company QSU Publishing Company-Fairfax, VA

June 2004 to June 2007

• Packaged and shipped magazine, CD, and book orders to customers daily, monthly, and quarterly.

• Increased company productivity by 90% by suggesting to CEO that he use his own printing resources.

• Built relationships with, and received data from, both domestic and international customers.

• Updated database using MySQL, over TCP/IP protocol. Used Apache, SQL, HTML.

• Mathematical research of ISO certified companies.

• Many software projects deployed while there.

• Project Manager for database design, upload, development and distribution

• Quality tested our database and website.

• Analytical research of the ISO certified companies and their demographics.

• Worked in a group setting of 5.

Education

Master's degree in Business Administration

Strayer University-District of Columbia - Takoma Park, MD February 2004 to June 2007

Bachelor's in Computer Science

Howard University - Washington, DC

August 1997 to May 2000

Skills

• HIPAA

• Help desk

• Continuous improvement

• Six Sigma (6 years)

• Relationship management

• Analysis Skills (5 years)

• Microsoft Powerpoint (5 years)

• Logistics

• Java (4 years)

• Mac OS

• Manufacturing

• Presentation skills

• Visio

• Technical writing

• Jira

• Maven

• Requirements analysis

• HTML (8 years)

• AWS

• Computer science

• Bloomberg (5 years)

• User Acceptance Testing (7 years)

• iOS development

• Application Development

• Database administration

• FileMaker

• JAWS

• Administrative Assistant (8 years)

• Organizational Skills (10+ years)

• Customer support

• Git

• FTP

• LAN

• IT support

• Content Development

• SharePoint

• Supervising experience

• Swift (1 year)

• TCP (3 years)

• Process Engineering (7 years)

• Salesforce Marketing Cloud

• Software troubleshooting

• Classroom Experience (10+ years)

• Project / program management

• DoD experience (7 years)

• Mac OS (6 years)

• Microsoft Windows Server

• Research

• SDLC (10+ years)

• TCP/IP (5 years)

• Shell Scripting (3 years)

• Professional Presentations (3 years)

• Metadata

• Python

• Accounting (5 years)

• Microsoft Office

• OOP

• Windows (10+ years)

• 4G/LTE

• Android development

• Power BI

• Project Management (6 years)

• Multi-line phone systems

• PMP (5 years)

• Software Development

• Embedded software

• Google Docs

• CPR Training (5 years)

• Payroll (5 years)

• Mobile applications

• MATLAB (1 year)

• Product development

• Computer hardware

• Network support

• Remote access software

• Data center experience

• Data structures

• Microsoft SQL Server

• Medicare

• Experience with children

• Fair Housing regulations

• QuickBooks (5 years)

• Microsoft Office (10+ years)

• MySQL (2 years)

• SharePoint (3 years)

• Medical terminology

• Financial services

• Active Directory

• Software testing

• Software development

• TCP/IP

• Microsoft Excel (6 years)

• Social media management

• iOS

• Employment & labor law

• Web development

• Java

• Contracts

• Mentoring

• Data collection

• JavaScript (6 years)

• Lean Six Sigma (5 years)

• User Interface (UI) (5 years)

• ServiceNow

• APIs

• TCP

• Data Entry (8 years)

• Typing (9 years)

• Warehouse experience

• Cash handling

• Quantitative analysis

• Six Sigma Certification (6 years)

• Market Research (8 years)

• Unit Testing

• Change management

• kernel scripting (3 years)

• Forecasting

• lean six sigma black belt (5 years)

• Business Requirements (8 years)

• Solution architecture

• R

• Agile (4 years)

• Management

• Google Suite

• Business analysis

• Web accessibility

• Microsoft Dynamics GP

• Ruby

• Visual Basic

• Merchandising (3 years)

• DNS (4 years)

• Mobile devices

• C/C++

• Cloud development

• UNIX

• Apache (3 years)

• CAD

• Technical support

• Database Development (7 years)

• High availability

• Databases (8 years)

• Relational databases

• Presentation Skills (4 years)

• Performance tuning

• Leadership

• T-SQL

• IT service management

• Computer Networking

• C

• Healthcare management

• Web Services

• Scripting

• Computer skills

• Personal Assistant Experience (8 years)

• Shell Scripting

• Help Desk (6 years)

• Operating systems

• Forklift

• E-commerce

• Electrical engineering

• Communication skills

• Medical records

• Computer networking

• System design

• Systems Development Life Cycle (10+ years)

• IT

• English

• ITIL

• CSS

• Data Warehouse

• MySQL (3 years)

• SQL (4 years)

• Quicken (5 years)

• Information security

• Marketing (2 years)

• Data Mining (3 years)

• Employee evaluation

• Microsoft Access

• Desktop support

• Debugging

• Microsoft Exchange

• Clerical experience

• Inventory Control (7 years)

• Childcare

• Special education

• Business process modeling

• Smartsheet

• Tutoring

• Time Management (8 years)

• Windows

• Wiki systems

• Troubleshooting (8 years)

• PL/SQL (5 years)

• Human Resources (10+ years)

• Bootstrap

• Adobe Creative Suite

• Proofreading

• Recruiting (6 years)

• Writing skills

• Organizational Skills (8 years)

• Sales

• Documentation Review (7 years)

• Scrum (3 years)

• Test Cases (4 years)

• Pivot Tables (4 years)

• XML (4 years)

• OS Kernels (3 years)

• Node.js

• Workforce management

• Linux (5 years)

• TCP/IP (3 years)

• Encryption

• Bookkeeping (4 years)

• Perl/born/k shell scripting (3 years)

• Mathematics (7 years)

• Customer relationship management

• Legal Research (4 years)

• UI design

• Caregiving (8 years)

• Content management systems

• Linux (3 years)

• Constant Contact

• Data visualization

• Filing

• Six Sigma Green Belt (5 years)

• Receptionist (8 years)

• Answering Phones (8 years)

• REST

• Computer Skills (9 years)

• Developmental disabilities experience

• Have good verbal and written communication skills (10+ years)

• Systems Engineer (8 years)

• Budgeting (4 years)

• Application development

• Linux

• Oracle

• Test Driven Development (5 years)

• Financial analysis

• HTML5

• Case management

• Quality assurance

• VPN

• Teaching (10+ years)

Certifications and Licenses

Substitute Teaching Certification

Present

ServSafe

CompTIA A+

Teaching Certification

Driver's License

November 2021 to December 2029

Certified Information Systems Auditor

June 2020 to June 2025

CompTIA Security+

June 2020 to June 2025

MCSE

June 2020 to June 2025

Professional Educator License

February 2005 to February 2024

CPR Certification

May 2014 to May 2016

Groups

Metropolitan Baptist Church

Present

Volunteered and fed homeless

Worked in Choir

Strayer University Alumni

Present

Howard University Alumni

Present

Girls, Inc

March 2001 to February 2018

Lincoln Theater

February 1997 to June 2007

Helped patrons to their seats

Assisted patrons to location of coat check, restrooms, and concessions.

Contact this candidate