Project Management Manager

Gurpreet Singh Grewal

New Delhi, India • Tel: + (91-991*-***-*** • Email: *********@*****.**

SUMMARY

A seasoned, dynamic, and results-driven professional with extensive experience in program operations, project management, procurement, administration, and stakeholder engagement across diverse sectors. Demonstrated expertise in crafting detailed technical proposals, ensuring financial integrity, and fostering strategic partnerships. Skilled at overseeing procurement processes, balancing quality and cost-effectiveness, and managing comprehensive program operations. Proven track record in leading cross-functional teams, supervising consultants, and driving impactful outcomes through strategic guidance and proactive management. Committed to leveraging diverse skills to drive organizational success and community impact.

WORK EXPERIENCE

July 2024 to December 2024 Project Manager Centre for Strategy and Leadership New Delhi, India

• Executed high-impact government initiatives, including the Pradhan Mantri Formalisation of Micro Food Processing Enterprises (PM FME) Scheme and the Millets Experience Centre (MEC) at INA, New Delhi.

• Managed project planning, implementation, and monitoring alongside strategic content creation, marketing, branding, and media management.

• Enhanced awareness and adoption of the PM FME Scheme, overseeing quality assurance, market research, and stakeholder coordination.

• Directed cross-functional teams to ensure high service standards and compliance, collaborating with government bodies such as NAFED and MoFPI. August 2022 to November 2023 Deputy General Manager – Program Operations Innovative Project Management Services New Delhi, India

• Developed detailed technical proposals aligned with organizational objectives, fostering strong donor relationships.

• Ensured financial integrity from proposal submission to follow-ups and conducted due diligence for implementation partner selection.

• Managed procurement processes with a focus on quality and cost-effectiveness through comprehensive analyses.

• Supervised consultants, maintained project dashboards, and led program management across India for impactful outcomes.

April 2017 to August 2022 Senior Program Manager Institute for Global Development New Delhi, India

• Directed pan-India operations, including administration, budget planning, procurement, implementation, monitoring, and documentation.

• Successfully implemented development projects in maternal and child health, mobile healthcare units, and HIV/AIDS awareness.

• Established a 25-bed COVID care center in Gurugram, ensuring regulatory compliance and operational efficiency.

• Managed vendor relationships, stock purchases, HR functions, and stakeholder discussions with business associates, funding partners, and government departments. November 2011 to November 2015 Technical Support Officer Convergys India Services Private Limited Gurugram, India

• Supervised network-related fault resolutions, enhancing signal reliability and customer satisfaction.

• Supported handset-related troubleshooting, software updates, billing integrity, and loyalty department activities.

March 2011 to November 2011 Sales Officer Galaxy Toyota (Vehicle Dealership) New Delhi, India

• Engaged with customers to understand their vehicle needs and expectations, offering tailored recommendations.

• Supervised customer experiences with their current vehicles, suggesting models suited to their present and future requirements.

• Ensured customer satisfaction by maintaining high standards of service, ambiance, and cleanliness.

• Coordinated with the Showroom Manager, subordinates, and other departmental staff to streamline operations.

• Prepared operational and delivery reports to track and optimize vehicle sales processes. November 2010 to March 2011 Duty Manager Priya Village Roadshow (PVR Cinemas) New Delhi, India

• Assisted customers in enhancing their cinema experience, addressing their needs and expectations.

• Supervised a team of 4 Duty Officers, 23 team members, and 11 support staff to maintain high service standards.

• Focused on customer satisfaction through quality service, ambiance, and coordination with the Area Manager and housekeeping teams.

• Prepared reports including Daily Box Office, Occupancy by Screen and Session, Performance Analysis, and Comparison Reports.

November 2011 to November 2015 Café Manager Amalgamated Bean Coffee Trading Company Limited (Café Coffee Day) New Delhi, India

• Managed daily operations, including staff oversight, purchase orders, and inventory management.

• Enforced standard recipes and portion control, ensuring high-quality presentation of food and beverages.

• Prepared various operational reports and maintained the petty cash book on a fortnightly basis.

EDUCATION

Date Degree Title School Name City, Country

2011 to 2013 Master of Business Administration

(Operations Management)

Sikkim Manipal University New Delhi, India

2007 to 2010 Bachelor of Commerce University of Delhi New Delhi, India 2006 to 2009 Bachelor of Science (Hospitality,

Catering & Tourism)

Sikkim Manipal University New Delhi, India

RELEVANT SKILLS

• Diverse Professional Background: Proven experience in leadership roles such as Deputy General Manager and Senior Program Manager, showcasing adaptability and a broad skill set.

• Effective Leadership: Demonstrated strong leadership in overseeing program management, liaising with donors, managing teams, and ensuring the quality of proposals.

• Procurement and Vendor Management: Proficient in procurement processes, due diligence, and supplier selection, emphasizing effective vendor management skills.

• End-to-End Project Management: Hands-on experience in conceptualizing, preparing, implementing, and managing CSR projects in various thematic areas, showcasing comprehensive project lifecycle knowledge.

• Technical and Business Acumen: Engaged in technical presentations, drafting proposals, field visits, and donor research, indicating a combination of technical and business acumen.

• Versatility: Successfully handled diverse responsibilities in roles such as Sales Officer, and Duty Manager, Café Manager, showcasing adaptability to different functions.

• Education: Holds an MBA in Operations Management and dual Bachelors (Commerce and Hospitality, Catering & Tourism), reflecting a strong academic foundation and commitment to continuous learning.

• Community Engagement: Active involvement in community service through a Residents Welfare Association and participation in sports activities like cricket.

• Communication Skills: Engaged in interactions with donors, technical presentations, and stakeholder engagement, highlighting strong communication skills.

• Multilingual Proficiency: Fluent in English, Punjabi, and Hindi, enhancing effective communication in multicultural environments.

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