Customer Service Support Specialist

Highly organized, bilingual (English/Spanish) O ce Administrator and Logis-

tics Support Specialist with strong communication and problem-solving skills. Known for delivering exceptional client service and maintaining smooth o ce operations. Adept at coordinating schedules, creating documents and invoices, and resolving daily operational issues with e cien- cy and warmth. A fast learner and team player with proven experience in both o ce administration and customer service environments. 617-***-****

Attleboro, MA 02703

*************@*****.***

Professional Summary

EXPERIENCE

• Delivered excellent customer service in fast-paced restaurant environments.

• Handled high-volume orders with accuracy and attention to detail.

• Resolved customer complaints with professionalism and empathy.

• Collaborated with kitchen and oor sta to ensure timely service.

• Strengthened communication and multitasking abilities under pressure.

• Maintained cleanliness, safety, and organization in the workspace.

• Greeted customers and handled transactions and reservations.

• Ensured a welcoming and organized customer experience.

• Maintained seating arrangements and assisted in event planning. SERVER

TAVOLINO RESTAURANT - Foxboro, MA

NEVADO'S ICE CREAM - Merida, Merida

ELISADAY ROJAS

Jan 2020 - Sep 2024

• Managed daily o ce operations and data entry tasks with precision.

• Coordinated logistics including scheduling of carriers and order follow-ups.

• Translated conversations between English and Spanish-speaking team members. Created and sent invoices,

les, and product labels.

• Sent con rmation emails to clients and vendors regarding deliveries and schedules.

• Resolved internal and external issues to maintain work ow and team harmony.

• Used multiple software tools to streamline processes and boost productivity.

• O ered a warm and helpful presence to employees and visitors. OFFICE ADMINISTRATOR / DATA ENTRY COORDINATOR

BOSTON BAKING, INC Hyde Park, MA

Oct 2024 - Present

• Oversaw daily o ce functions and administrative processes.

• Coordinated documents, contracts, and compliance procedures.

• Provided direct support to agents and clients.

• Managed invoicing, nancial reporting, and expense tracking.

• Ensured e ciency and clear communication across teams. JIMENEZ AND ASSOCIATES - Providence, RI

OFFICE ADMINISTRATOR Jan 2020 - Dec 2020

CASHIER AND HOST Mar 2016 - May 2019

LOGISTICS / OFFICE ADMINISTRATOR

SKILLS

• Reception and customer service

• E ective Communication

• Interpersonal Skills

• Organization

• Stress Management

• Con dentiality

• Adaptability

• Customer Orientation

• E ective communication in English and Spanish.

•Problem-solving

•Logistics Coordination

•Invoicing & Document Creation

•Schedule Coordination

•Time Management

REFERENCES

Franccesca Paredes

Jimenez and associates/ manager

857-***-****

Jonathan Gordon

Tavolino restaurant / manager

508-***-****

LANGUAGES

SPANISH

100%

ENGLISH

100%

EDUCATION

U.E.E DILIA DELGADO DE BELLO — Caracas, Venezuela

HIGH SCHOOL DIPLOMA

Sep 2013 - Jul 2018

INSTITUTO UNIVERSITARIO DR. CRISTOBAL MENDOZA — Merida, Venezuela DEGREE IN HOSPITALITY AND TOURIST MANAGEMENT

Sep 2018 - Jul 2020

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