Accounts Receivable Collections Manager
Resume:
PETER KEYS
Credit and Collections Manager
Haines City, FL 33844
*******@*****.***
Work Experience
Accounts Receivable/Collections Manager
Standard Sand & Silica Company-Davenport, FL
February 2023 to Present
• Develop and implement strategies to improve collection processes and maximize revenue.
• Manage accounts and develop plans to collect overdue payments.
• Establish payment plans with customers and negotiate settlement agreements. Account Receivables Manager
The AMES Companies, Inc-Lake Nona, FL
February 2021 to February 2023
• Posts customer payments by recording cash, check, and credit card transactions.
• Updates receivables by totaling unpaid invoices.
• controlling timely payments from customers and clients. Credit and Collections Manager
Sunbelt Rentals (Aerotek Agency)-Orlando, FL
July 2018 to February 2021
• Responsible for inbound and outbound calls from customers and Sales agents
• Request NOT's on jobs over $500.00
• Prepare documents to process liens and process lien releases
• Send out Final Demands
• Requested credit memos when needed
• Research and resolved customer's disputes
• Process payments for customers
• Review misapplied payments
• Review legal documents
Accounts Receivable Specialist
LSQ-Maitland, FL
August 2015 to July 2018
• Conduct daily bill reviews for all End Debtors accounts to ensure accurate billing.
• Print accounts and review to ensure that End Debtors invoices are billed out timely.
• Conduct follow-up (10 days) calls to ensure that End debtor has received invoice and review and reconcile any disputes in a timely manner.
• Responsible for manual calls per Portfolio, Ability to use Microsoft Outlook Email
• 2 large B2B AR collections portfolio's consisting of $5.5M each
• Follow up with restaurants, retail stores, trucking companies, Walmart, Costco, JC Penny, and other corporations in effort to collect past due invoices
• Follow up conducted via phone and email
• Average invoices range from $10,000 - $500,000
Debt Solution Specialist
Summer Bay Resort-Clermont, FL
November 2006 to August 2015
• Recovered over 80% (1,000,000) of delinquent accounts within first year by skip tracing, repetitive calls to owner, working with owners with multiple options that may help them.
• Supervised five employees which includes: Training, create schedules, assist to close deals, group meetings, evaluations.
• Proven ability to understand and follow complex instructions to successful conclusions.
• Identified, initiated, and facilitated resolution for customers
• Prepare documents for mortgage modification, mutual release, deed in lieu, short sale and prepare documents as well for foreclosure.
• Structuring in efficient call back strategy to drive productivity of 90% and build stronger customer relation.
• Daily gathering and downloading credit transaction data from credit card system such as AMERICAN EXPRESS, DISCOVER, and MASTER CARD / VISA.
• Suggested changes in the billing systems which brought positive in customer payback Education
Bachelor's Degree in Business Administration
St John's University
Skills
• Proven ability to drive business growth and improve workflow efficiencies while maintaining the highest standards in customer service and adherence to regulatory guidelines
• Accounting
• Microsoft Word
• Customer service
• Phone etiquette
• More than 10 year's successful experience in collection and support with recognized strengths in account maintenance, problem solving and troubleshooting. Knowledge of FDCPA regarding to Florida laws.
• Cold Calling
• Management
• Accounting software
• Account management
• Microsoft Windows
• Microsoft Excel
• Microsoft Office
• Outbound Sales
• Conflict management
• B2B sales
• Organizational skills
• Sales
• English
• Microsoft Windows Server
• Time management
• Excellent Working Knowledge with Microsoft Word 2003-2007, MS Office Excel, MS Office XP, Advanced knowledge in Excel with Access and Monarch, Concerto Software, Aspect Software, IDI Basic Skip Search System, PMS System, AS400.
• Accounts Receivable
• Microsoft Dynamics GP
• Microsoft Outlook
• B2B
• Call center
• Possess solid computer skills.
• Negotiation
• Account reconciliation
• Computer skills
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