Chief Information Business Operations

JEFFREY T. WIECZOREK

**********@*****.***

Driven executive with over 35 years leadership experience in the finance industry prepared to develop strategic vision, foster organizational growth, and maximize revenue. Deep knowledge of all facets of business operations, technology structures and products, and effective team building within a risk-conscious environment that supports community values.

Experience

Virginia Federal Credit Union (6.9B Assets) Richmond, VA August 2024 – Feb 2025

Chief Information Officer (Western Region)

Responsible for: Merger responsibilities, integration efforts, resource allocation and systems applications management. Member of Integration Steering Committee, Contract Negotiation Team, Strategy Steering Committee and Remote Channels Stakeholder Committee.

●Providing leadership in the implementation of enterprise solutions and processes throughout the organization.

●Investing in the careers of multiple individuals throughout the organization by means of structured mentorship relationships, utilization of assessment tools, and engagement in cooperative career planning.

●Aligning the evolving needs of members and employees through careful recalibration with the new core principles and functions of the organization.

●Responding to a sometimes-volatile socio-political landscape through active participation in town hall meetings, and employee onboarding sessions.

●Fostering a team culture of self-awareness, empathy, accountability, and integrity.

Member One Federal Credit Union ($1.7B Assets) Roanoke, VA March 2009 – August 2024

Chief Information Officer

Responsible for: IT/Cyber Security, Data Architecture and Digital Technologies, Contract Negotiations, Innovation, and research; previous oversight of Accounting, Operations, Risk, Compliance, Collections, Card Services, Facilities & Security.

●Providing leadership in the implementation of enterprise solutions and processes throughout the organization.

●Serving as an active member of the Asset Liability Committee.

●Investing in the careers of multiple individuals throughout the organization by means of structured mentorship relationships, utilization of assessment tools, and engagement in cooperative career planning.

●Aligning the evolving needs of members and employees through careful recalibration with the core principles and functions of the organization.

●Serving as the primary architect of the remote work plan.

●Responding to a sometimes-volatile socio-political landscape through active participation in town hall meetings, and employee onboarding sessions.

●Fostering a team culture of self-awareness, empathy, accountability, and integrity.

●Designing the organization’s new Data Analytics infrastructure.

●Created the Innovation Department and Process Improvement Team.

●Developed the Technology Steering Committee as well as the Business Continuity and Disaster Recovery Committee.

Fairfax County Federal Credit Union ($228M Assets) Fairfax, VA Feb 2004 – Mar 2009

Vice President of Operations and IT

●Managed Operations, Security, Compliance, and Facilities & Information Technology departments.

●Reorganized frontline operations of the organization to maximize efficiency.

●Responsible for the Disaster Recovery plan and overall security of the credit union.

●Created, implemented, and retained oversight of the Information Technologies division.

Chief Information Officer

●Served as project manager for Core Data Processor conversion, including ATMs, Audio Teller, Online Banking, General Ledger, Shared Branching, and Document Imaging.

●Implemented and managed LAN and WAN connections of five branches and more than eighty users.

●Designed and performed IP scheme change for future growth and network management.

●Implemented phone system with Digital and VOIP technology.

●Created and maintained the Information Security department.

●Established network management processes.

Sperry Associates FCU ($210M Assets) Herndon, VA June 1999 – Feb 2005

Operations Manager

●Grew Virginia branch operations from $10M to $24M in assets.

●Researched locations and opened a new full-service branch.

●Negotiated lease and all vendor contracts related to the new branch.

●Collected, analyzed, and sold mortgages to fit ALM policy.

●Lead the marketing efforts for growth and established and maintained financial tools to measure operations in Virginia.

Apple Federal Credit Union ($500M Assets) Fairfax, VA June 1991 – June 1999

Branch Manager

●Point of entry for industry, initial role of teller.

●Embraced opportunities for growth, education, and experience in multiple facets of the organization.

●Worked up to Branch Manager, then I was assigned to identify and implement course corrections in troubled branches when strong analysis and management skills were needed.

Key Successes

Leadership in Crisis

Navigated 2020-2021 and brought to the team a plan with innovative and adaptive solutions to provide full service to our members during uncharted modern times. This would not have been possible without a strong business continuity plan and testing, along with well-documented plans. I provided strong leadership to aid morale high and allow employees to address family needs during this uncertain period. Keys to this success have been diverse, including maintaining a collaborative culture, providing clear and consistent communication across the organization, adapting policies and procedures in response to rapidly changing world circumstances, and balancing thoughtful and timely communication with the importance of protecting confidentiality.

Continuous Learning and Development of Key Knowledge

Attend conferences and seminars to increase awareness of new and emerging technologies. Take advantage of schools and opportunities to hone strengths and improve weaknesses. Review publications and industry blogs to familiarize myself with lates trends in management, technology and the economic environment.

Vision for Growth and Innovation

I have led two separate credit unions through a core processor conversion while fostering a climate of transformation and learning. During these initiatives, I coordinated the search and RFP process, utilizing industry experts and my own expertise in operational based technologies. Finding the right fit for each credit union depended on key factors related to each organization’s strategic initiatives and their complexity of operations. In both instances, close examination of subtle nuances was necessary to discern whether potential solutions were a good fit with the organization’s needs and their threshold for employing innovative technologies.

Duty to the Organization and its Member Owners

NCUA examinations and key area audits have been strong and positive throughout my areas of responsibility. NCUA and external audit companies frequently praise our organization as a model for other organizations struggling to meet regulations or who have operational challenges and gaps. I proactively spend time researching and assessing industry regulations considering our organizational policies and procedures to anticipate potential risk; I consider audit-preparedness an essential state in which an organization should strive to reside, as a demonstration of ongoing accountability and stewardship. Consequently, NCUA and other external auditors consistently refer other credit unions to us for consultation and resource development.

Measurable Outcome

Reduced delinquency rates from 1.20%+ to below 0.40%. When challenged with the opportunity to lead our Member Solutions (Collections) department, our institution faced higher than usual delinquency rates. I drew on the experience of previous successes in my career and immersed myself in assessing productivity measures and contributing environmental factors. I recognized quickly that we needed to adjust department priorities, address staffing needs, and realign experience levels. Within a brief period, we reversed the problematic trend, and implemented an enduring process to operate effectively and efficiently.

Vendor and Partner Management

Managed many of the operational and technology vendor partnerships that filled the most critical enterprise-wide functions. Included in this duty I have had great success in negotiating favorable terms in our vendor contract negotiations, saving the credit union millions of dollars. Fostered partner relationships to ensure service and responsiveness was optimized in times of need.

Community Impact

As a founding member of the Touch-A-Truck event for the Home Builders and Associates of Central Virginia representing Member One, I have chaired the event three times with two of the three achieving record high donations, (over $220,000) to local charities that support our communities’ youth at risk. In addition to chairing the committees, I generated revenue for the non-profit association during the economic downturn by tapping into other community resources that were able to contribute. Leading and motivating a volunteer staff to accomplish these successes is a trait that I like to strengthen continuously. As an active member of Freemasonry and the multitudes of charitable organizations and efforts they undergo, provides me the ability to learn how to help and teach our communities to thrive.

Education

Post-Graduate Continuing Education:

CUES – Completed three courses in their CEO School

Wharton, Cornell, Darden

Wharton School of Business – Customer Analytics Course Philadelphia, PA

Stanford University – CUES Strategic Innovation Course Palo Alto, CA

Harvard Business School – Authentic Leadership Development Course Boston, MA

CUES School of Applied Strategic Management Seattle, WA

Training Camp CCNA – CCDA Course Bushkill, PA

University of Lending – Lending Solutions Elgin, IL

Advanced Consumer Lending VACUL Lynchburg, VA

Business Development School, CUNA Mutual Madison, WI

Liberty University Lynchburg, VA

Degree: Master of Business Administration, Servant Leadership

Strayer University Manassas, VA

Degree: Bachelor of Science, Economics

Northern Virginia Community College Manassas, VA

Degree: Associate of Arts, General Studies

Professional and Community Service

NCR Solutions Atlanta, GA

Advisory Board Member

Homebuilders Association of Central Virginia Lynchburg, VA

Board Member, Treasurer, Secretary, Past-President

Spacheal formally Magnolia Resources Foundation, Inc. Bedford, VA

Board Member and Chief Operations Officer, 2017 – present

JTW Professional Services LLC Bedford, VA

Founder and CEO, 2016 – present

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