Tech Support Analyst
Resume:
ETHAN HALL
***********@******.***
Charlotte, NC 28227
LinkedIn: Ethan Hall
Ethan Hall
Ethan Hall
Ethan Hall
CAREER SUMMARY
Aspiring Cyber Security with strong understanding of collaborating with others while ensuring high-quality services and programs. Adept at utilizing Excel, PowerPoint, and Microsoft Teams to effectively manage operations. Career history of promoting adherence to organizational policies and industry standards.
AREAS OF EXPERTISE
Cyber Threats Incident Response Security Monitoring Security Policies Compliance Standards Risk Management
PROFESSIONAL EXPERIENCE
LPL FINANCIAL - FORT MILL, SC JAN. 2025 - PRESENT
TECH SUPPORT ANALYST
Troubleshooting & Problem Resolution
Hardware & Software Support
Windows, macOS, and Linux Administration
Active Directory & User Account Management
Networking (TCP/IP, DNS, DHCP, VPN)
ITIL Best Practices & Ticketing Systems (ServiceNow, Jira)
Remote Desktop Support (RDP, TeamViewer, AnyDesk)
Cloud Services (Office 365, Google Workspace, AWS, Azure)
Scripting & Automation (PowerShell)
Cybersecurity Awareness & Endpoint Protection
Soft Skills
Strong Communication & Customer Service
Analytical Thinking & Issue Diagnosis
Time Management & Prioritization
Documentation & Knowledge Base Creation
Team Collaboration & Cross-Department Coordination
WORLDWIDE ORDER OF JEHOVAH'S WITNESSES - Tuxedo Park, NY
Chef Aug. 2021 - Apr. 2024
Prepared up to 800 meals during peak service hours, ensuring timely delivery of quality dishes to patrons.
Utilized Excel, PowerPoint, and Microsoft Teams to effectively manage inventory and streamline communication among team members.
Collaborated with a team of 35 culinary professionals during each shift to execute high-quality dining experiences.
Adhered to strict food safety protocols, including proper storage temperatures and frequent handwashing, to maintain compliance standards.
Collaborated with team members to maintain high standards of food safety and sanitation, ensuring a clean and hygienic kitchen environment.
Worked with kitchen staff to streamline food preparation processes, improving efficiency and reducing waste.
Participated in ongoing training and development programs to stay current with culinary trends and techniques.
Managed key aspects of inventory control, ensuring adequate supplies and ingredients were available for smooth kitchen operations.
EDUCATION & TRAINING
CHARLOTTE SECONDARY SCHOOL Charlotte, NC
High School Diploma Aug. 2019
Completed coursework towards credential.
CENTRAL PIEDMONT COMMUNITY COLLEGE Online
Completed coursework in Testout Office Pro, PC Pro, Security pro, Network Pro, and Computer Crime Forensics.
Certifications
Testout Office Pro, PC Pro, Security pro, Network Pro.
YEAR UP UNITED Charlotte, NC
Completed coursework in Professionalism, Corporate etiquette, Networking, Career success .
TECHNICAL SKILLS
Proficient in Zoom, Microsoft Excel, Linux, Microsoft PowerPoint, Microsoft Office and Computer Troubleshooting.
VOLUNTEER EXPERIENCE
WATCHTOWER BIBLE AND TRACT SOCIETY Tuxedo Park, NY
Ordained Minister Aug. 2021 - Apr. 2024
Contributed to quality programs on behalf of organization with mission of serving .
LICENSES & CERTIFICATIONS
TESTOUT CORPERATION - Office Pro, Security pro, Network pro, and PC Pro. Oct. 2024
LANGUAGES
Fluent in English.
AWARDS & RECOGNITIONS
Recipient of award from Charlotte Secondary School for academic abilities.
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