Customer Service Administrative Support

TANYA D. THOMAS

Lithonia, GA *****

678-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and organized professional with extensive experience in administrative support, customer service, and office management. Adept at handling multiple tasks, scheduling appointments, and ensuring smooth front-desk operations. Excellent communication skills with a strong ability to interact professionally with clients and staff. Seeking a receptionist position to leverage my administrative skills and customer service experience in a professional setting.

PROFESSIONAL EXPERIENCE

United Trucking Services, LLC Lithonia, GA

Office Assistant 01/2019 – 07/2021

Managed front-desk operations, answering calls and directing inquiries professionally.

Scheduled and coordinated appointments, deliveries, and transportation moves.

Maintained organized records and ensured accurate documentation of office transactions.

Provided administrative support, including filing, data entry, and email correspondence.

FAMS (Financial Asset Management Systems) Atlanta, GA

Compliance Quality Assurance Monitor 09/2013 – 10/2018

Monitored and evaluated customer service calls for compliance with federal and state regulations.

Ensured associates adhered to company policies and FDCPA guidelines.

Provided feedback to improve customer interactions and compliance adherence.

Maintained detailed reports on call evaluations and compliance assessments.

Staffmark Employment Agency Sanofi Distribution Center, Forest Park, GA

Warehouse Worker 07/2022 – 11/2024 & 08/2021 – 11/2021

Worked collaboratively on an assembly line to ensure product quality and order fulfillment.

Selected and packed orders while ensuring accuracy and compliance with company standards.

Assisted in warehouse operations as needed, demonstrating adaptability and teamwork.

EDUCATION & CERTIFICATIONS

Mercer University Certified Paralegal 1994

Wichita State University Criminal Justice (Paralegal Studies) 1993

SKILLS & QUALIFICATIONS

Strong organizational and multitasking abilities

Excellent verbal and written communication skills

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Experienced in scheduling appointments and managing records

Customer service and problem-solving skills

Ability to handle high-call volumes and maintain professionalism

Knowledge of office equipment (phones, copiers, fax machines)

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