Experienced Trainer and Instructional Designer

Noel Copenhaver

*** ******* ******* ****, *********, PA 17019

717-***-**** ****.**********@*******.*** [LinkedIn Profile] Professional Summary

Dynamic and results-driven Training and Development Professional with over 30 years of experience in instructional design, training delivery, and team leadership. Proven expertise in creating engaging learning solutions using tools such as Articulate 360, Captivate, and Camtasia. Adept at partnering with SMEs, managing LMS platforms, and driving learner performance through innovative training strategies. Strong background in healthcare operations and customer service. Recognized for adaptability, attention to detail, and continuous process improvement. Professional Experience

Senior Curriculum Designer

PA Health and Wellness, Centene Remote, PA

Aug 2019 – Present

• Collaborate with SMEs to gather and synthesize training content for targeted learning outcomes.

• Design and develop instructor-led and e-learning courses to enhance workforce skills.

• Produce detailed job guides and instructional videos to support knowledge retention.

• Maintain and update course content in LMS (Cornerstone, Workday) to meet evolving business needs.

Supervisor of Operations Training

Capital Blue Cross Harrisburg, PA

Aug 2015 – Aug 2018

• Directed training programs for Account Administration, Customer Service, and Claims teams.

• Created and implemented online learning initiatives using Captivate.

• Supervised and developed a team of trainers; conducted performance reviews and mentorship.

• Managed training budgets and crafted strategic 18-month development plans. Customer Service Trainer and Instructional Designer Capital Blue Cross Harrisburg, PA

Sep 2012 – Sep 2015

• Delivered systems, policy, and customer service training through classroom sessions.

• Developed assessments and exercises to evaluate learning outcomes.

• Created online modules using Camtasia and Captivate; updated materials for system/process changes.

• Partnered with leadership to improve classroom performance. Various Training & Operations Roles

Highmark Blue Cross Camp Hill, PA

Nov 1990 – Feb 2011

• Conducted training needs assessments and developed customized learning solutions.

• Led content design for claims processing and business operations.

• Applied project management principles to oversee end-to-end training initiatives.

• Served as lead designer for moderate to complex learning projects. Education

Bachelor of Arts, History, Secondary Education

Messiah College 1984 – 1988

Certifications

• Commonwealth of Pennsylvania Professional Teaching Certificate

• Certification in Instructional Design – Langevin Learning Services

• Certification in Instructional Design – ASTD

Technical & Professional Skills

Instructional Tools: Articulate 360, Adobe Captivate, Camtasia, WellSaid Design Software: Adobe Creative Cloud, Canva, SnagIt LMS Platforms: Cornerstone, Workday

Productivity Tools: Microsoft Word, PowerPoint, Excel Soft Skills: Adaptability, Loyalty, Honesty

Industry Systems: Various Health Insurance Systems

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