Customer Service Operations Supervisor

EMPLOYMENT HISTORY

Driver Manager

Quality Carriers, Gary, IN — Oct 2023 - Mar 2025

Operations Supervisor

Penske Logistics, Multiple Locations-Carol Stream, IL — Sep 2023 - May 2024 Logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control.

• Conduct team meetings

• Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations. Assist in new associate training

• Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift

• Operating systems in order to ensure operational

• Complete all necessary records and reports in a timely and accurate fashion Dispatcher

Mark-It Express, Lemont, IL — Oct 2021 - Jul 2024

• Assist in managing driver performance, route scheduling, and equipment maintenance scheduling. Highland, US, 46322 • +1-219-***-**** • **********@*****.*** Brianca Lindsey

Operations dispatch supervisor

Operations dispatch supervisor with over a decade of expertise in logistics and fleet management, recognized for improving driver performance and ensuring compliance with DOT regulations. Proficient in human resources, project management, and supply chain operations, with a strong focus on dispatch operations and team leadership. Dedicated to fostering a collaborative work environment and enhancing fleet efficiency through strategic planning and effective communication.

Manage driver schedules, ensuring safety and efficiency Resolve road issues promptly, enhancing compliance Improve driver performance through strategic management Coordinate fleet operations, ensuring DOT compliance Serve as primary liaison for real-time issue resolution Orchestrated real-time fleet scheduling adjustments for optimal route efficiency while maintaining strict DOT compliance and safety protocols

Analyzed driver performance metrics to implement targeted improvement strategies, strengthening operational excellence and safety standards

Established rapid response protocols for road incidents, minimizing downtime and ensuring swift issue resolution for driver safety

Fostered effective communication channels between drivers and management, enhancing operational transparency and team coordination

Maintained comprehensive compliance documentation and driver records, ensuring adherence to DOT regulations while supporting audit readiness

Implemented real-time tracking systems for fleet monitoring, enabling proactive maintenance scheduling and reducing unexpected vehicle downtime

• Collaborate with various functional groups to meet operational goals.

• Support leadership and guidance to drivers through effective communication and interactions.

• Assist in conducting driver performance appraisals, training, and development.

• Enforce company and customer policies and disseminate relevant information to drivers.

• Help optimize the performance of assigned drivers, ensuring on-time pickup and delivery, hours of service compliance, and proper vehicle inspection procedures.

• Assist in the correct use of company systems and provide training to drivers.

• Support driver schedule management by coordinating with Schedulers.

• Ensure compliance with all applicable state, federal, and local laws and regulations.

• Provide input on route design and contribute to identifying and resolving operational issues.

• Assist in representing the company at customer sites, suppliers, and vendors within the assigned region.

• Support coordination of maintenance, cleaning, and snow removal for office, yard, and/or parking locations. Loan Officer

World Finance Tax and Loan, Chicago, IL — Feb 2021 - May 2023

• Call approved and unmade applications to close loans daily

• Help build tax clientele and provide tax services

• Send complete and accurate credit denial letters within 30 days from the date of application

• Guide customers toward upward credit mobility through good financial choices

• Provide top-tier customer service, assisting customers with questions, concerns, and products

• Process and prepare loan applications

• Take and process payments

• Prepare loan documents and execute loan closing on current renewal loans

• Balance assigned cash drawer daily

• Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank

• Maintain strong customer relationships and build community within your branch

• Recommends loan solutions in accordance with lending guidelines and clients' requirements

• Manages a portfolio of customer relationships

• Seeks prospective opportunities to retain and/or develop new clients

• Responsible for sales calls

• Develops and prepares loan solutions and refers products and services; reviews documentation to ensure compliance

• Manages customer pipeline for efficiency

• Collaborates with internal and external stakeholders to complete mortgage transactions

• Collects and analyzes customer financial information for multifaceted and/or complex borrowers Fleet Manager

J.B. Hunt, Chicago, IL — Aug 2021 - Apr 2023

• Build and maintain positive professional relationships with drivers and safe, reliable outside carriers to ensure seamless new carrier set-up, minimize turnover and maximize ongoing productivity

• Reefer team manager

• Filled in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability

• Staying and utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third party (customer) systems

• Proficient in maximizing efficiency of fleet operations and profitability and making recommendations for continuous improvement, measuring key performance indicators, and creating, maintaining and presenting customer specific reporting and financial analysis through face-to-face interactions at customer location

• Manage inventory, assets, customer pools and/or assignment of drivers to balance equipment in market

• Administrative duties such as payroll, management of the Net-Revenue budget, driver counseling, accident reviews, filing and documenting, resolving pay issues, analyzing P&L statements, invoicing and/or creating operational or financial reports

Service Coordinator

MedSpeed, Elmhurst, IL — Oct 2020 - May 2022

• Demonstrate a high-level understanding of on-demand trends, volumes and best practices for the regions supported

• Makes or recommends decisions that have a significant impact on general business operations or finances — this includes work that relates to the operation of a segment or department of the organization that nonetheless affects general business operations to a significant degree

• Maintaining high levels of production based on customer Service Level Agreements (SLA) and Customer Survey results

• Delegate work assignment to Logistic Service Agents ensuring client and patient expectations are met

• Maintain an expert knowledge of all Med Speed Markets and serve as a backup Customer Service Agent if business needs arise. Flexibility to work different shifts, including weekdays and weekends, as dictated by business needs

• Serve as a “Resource” for all Control Center personnel regarding questions, department policies and standard operating procedures

• Facilitate and execute open dialogue with the Control Center management team and Local Operations

• Complete issue resolution

• Execute ongoing side by side training sessions with new and current CSAs

• Document and report to Control Center Manager perceived/realized issues with market leaders, recommend actions to be taken to resolve issues, and help to execute recommendation as needed

• Completion of any tasks or special projects

USPS Mail Carrier

US Postal Service, Hazel Crest, IL — Mar 2020 - Sep 2020

• Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required.

• Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route. Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.

• Handles undeliverable mail in accordance with established procedures.

• Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.

• Uses portable electronic scanner as instructed.

• Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Delivers and obtains receipts for registered and certain insured mail. Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of receipts taken.

• Deposits in the post office mail collected on the route upon returning from the route.

• Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.

• Furnishes customers with postal information and provides change of address cards and other postal forms as needed.

• Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.

• Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned.

• Works professionally with other employees in the office.

• May as a CCA, perform clerical duties and be required to pass examinations on scheme of city primary distribution.

• In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for residents undeliverable as addressed is not improperly held; deliver stamps or other paper supplies to contract or classified stations and other designated delivery points. Supervisor

Destiny Healthcare Services, Inc, Westchester, IL — Apr 2017 - May 2020 Supervise Med-Techs, Caregivers and give them directions as needed. Should be able to perform Med pass, med reconciliation and coordination with the physician and pharmacy. Able to create, and make sure that care plans for residents are followed. Able to understand priorities, emergencies and direct staff or attend appropriately. Should be able to cover shifts as needed.

Overlook and assist office with Schedules and maintain adequate staffing. Attend daily meetings, to address miscellaneous concerns and complaints. Address resident/Family calls, concerns and resolve appropriately. Dispatcher/Customer Service

Dillon Logistics Inc., McCook, IL — Feb 2015 - Feb 2017

• Coordinate with customer to schedule pick-ups and deliveries of freight

• Establish and maintain relationships with customers, carriers, brokers, and drivers

• Being a point of contact for larger customers

• Book and schedule freight

• Enter dispatch and loads into the trucking software

• Assist scheduling local drivers

• Comply with FMCSA and monitor HOS to adjust pickup and delivery times

• Answering phone calls, texts, and e-mails

• Strong computer skills

• Maintain a good working relationship with the drivers

• Communicate pick up and deliveries with drivers

• Conflict resolution with customers, shippers, receivers, brokers, and drivers

• Coordinates with shop for maintenance on equipment

• Interviewing new applicants

• Searching for brokered loads

• Quoting and bidding lanes with current and new customers

• Take turns being “On-Call” for drivers

• Making sales calls to obtain new customers

EDUCATION

Associate's in Business Administration

University of phoenix — Sep 2014 - May 2018

High school diploma

Hillcrest High School, Country Club Hills, IL — Sep 2006 - May 2009 COURSES

Type II Certification

EPA

SKILLS

Load & Unload

Experienced

Supervision

Experienced

Customer Service

Experienced

Project Management

Team Management Payroll

Experienced

Human Resources

Experienced

Supply Chain

Logistics

Experienced

Freight Management

Warehouse Management Financial Analysis

Negotiation Training

Recruiting Sales

Marketing

LINKS

DBA Landing Page

HOBBIES

I love traveling reading, bowling skating skydiving. I'm very adventurous and love to try new things.

Contact this candidate