Supply Chain Human Resources
Resume:
Dear Personnel Director:
I am an accomplished IT leader with experience in Manufacturing, Healthcare and Government Industries. I have extensive work experience and knowledge in IT manufacturing, project management, sourcing strategy, demand & vendor management, human resources, business development, processes and financial expertise in addition to numerous other skills. Because I enjoy the challenge, I have no hesitation in presenting my resume to you for review. The following are some of my core competencies and areas of expertise:
• Oracle ERP
• Supply Chain Management
• People Management
• Manufacturing Execution System
• Business Relationship Management
• Logistics
• Customer Relationship Management
• Contracts Administration (Government/Commercial)
• Plant Automation & Controls Project Ramp-up (PM)
• User Acceptance Testing
• Exceptional Leadership Skills (coaching, mentoring)
• Human Resource Development/Management
• Sourcing, Demand & Vendor Management
• Strategic Planning
• MSBI (KPIs/Forecasting)
• Account Management
• Risk Management
• Market Analysis (dashboard, surveys and focus groups) Since a resume can only be a brief summary of a long and successful career, I welcome a personal interview to further explore how my qualifications would match your needs. You may reach me at the email address or telephone numbers below. I look forward to hearing from you in the near future. Sincerely,
Stacy Randolph
Stacy Randolph
843-***-**** – cell
EXECUTIVE SUMMARY: Successful senior professional with proven leadership skills and a track record of making positive changes in an organization’s culture, developing motivated staff, enhancing professionalism and improving business performance.
EDUCATION AND RELEVANT TRAINING:
MBA, Information Management
BA, Human Resource Development
Certifications/Development
• Building Success in Others (BSO) Certified
• Selected for Global Leadership Program (1 year)
• ITIL Foundation Certificate in IT Service Management (GR750185412SR)
• Six Sigma Foundation Training
• Design Thinking Workshop Certification
• Certified 5S Auditor
• Certified IATF 16949 Internal Auditor
• IT DE&I Equity Team Member
WORK EXPERIENCE
September 2018 – April 2024 (retired from Cummins) Cummins Inc., Ladson, SC – IT Global Supply Chain Leader
• Oracle ERP Application Portfolio Manager (application owner leadership and engagement for Oracle application, ensuring application availability and performance)
Technical upgrades, patches, integrations, performance, fixes (work with DBA, production support and business).
Manage all ERP Instances for turbos globally (stage, development, production).
Change management (Oracle customizations) and Governance.
SOX compliance for IT controls.
Assisted production support on Oracle issues, implementing temporary or permanent solutions.
Application documentation in Jira Confluence
Moved to OCI for Oracle Instances
Oracle access user requests approval
Global instance maintenance and downtime planning
Manages a group of intermediate level IT Supply Chain Employees (US, China, India, UK)
• Financial management of IT Global Team
Annual operating budget and forecasting
Create contractors purchase orders via Ariba.
Work with Supplier on SOW content and approval
Monthly finance meeting to discuss status, burn rate, request for new funding or cross charges.
• People Management
Work plan development, performance management, and career development
Weekly meeting to discuss project/tasks/risks, most importantly mental health.
Advocate and encourage technical training (internal/external)
Provide projects of employee interest with resources for a successful outcome
Quarterly “stay conversations” to enhance engagement, focused on the individual and provide an opportunity to have a conversation outside weekly or mid/year end process.
Advocate corporate responsibility – local community engagement.
Coach, mentor and always remember that “employees come first and are the most important part of any organization!
• Global MSBI Reporting
Team provides global Power BI dashboards/reports to various businesses within the organization
(finance, planning, quality, manufacturing, demand planning, engineering, HSE, etc.)
Manage external contractor support for BI support using Jira.
Work with businesses to automate processes, new requests or updates to transform data to create a comprehensive visual to help make better organizational decisions.
Manage BI User accounts access (add, delete, revise).
Troubleshoot user issues with production support.
• Electronic Data Interchange (EDI)
Work with business units and corporate EDI for integration of customer and supplier information
(shipping address, account/invoice information, order information, etc.)
Create EDI setups for new suppliers.
Work with supplier account managers on EDI tracker for status updates
Requirements testing for in or outbound EDI file process.
• Functional Business Systems Analyst Support
Work with business units in all regions (US, UK, India, China) to support/analyze business needs and partner on strategies and way forward.
Oversee all global business teams to improve efficiency and profitability.
Review business processes to help identify improvements.
Participated in corporate projects as functional lead representing global IT team.
Participate and set up user acceptance testing.
• Ensure team adherence to all IT processes, policies, and procedures including IT Security
• Responsible of IT Controls compliance for the team and Risk Management
• Engagement with customers in their respective function or business area.
• Governance/Leadership for all program/projects executed or supported by their teams.
• Manages global team of IT professionals to provide IT services and support for the multiple manufacturing sites and supply chain function.
• Partners with Turbo Technologies Leaders and Manufacturing Sites May 2016 – September 2018
Mercedes Benz Vans, Ladson, SC – Business Relationship Manager (MBV Plant Ramp-Up & MES Implementation)
• Project manager for shop floor van plant ramp-up and implementation of Manufacturing Execution System (MES)
• Monitor/maintain project scope/deliverables/milestones & project status reporting.
• Partner with business departments for shop floor technology throughout manufacturing process
• Support project requirements scope align to Project goals.
• Create/Test – Use Cases for MES system.
• Monitor SLA/SLO/SOW with suppliers and business partners.
• Provide project management support to the technical staff as required (minutes, facilitation, status reporting, change management, training).
• KPI Reporting
• Coordinate training for software implementation and plant ramp-up
• Conduct user acceptance testing, validate user stories and provide reports to suppliers.
• Liaison with business partners (body shop, paint shop, production and logistics) on performance and quality for MES system
• Support business partners to develop new system requirements for future system release.
• Create work instructions for local user help desk for MES system.
• Assist/Approve training documentation and user training micro-learning of MES system (work w/supplier)
• Troubleshoot and solve issues for end users (action item log) – SME.
• Liaison with daily operations to support personnel engagement and address issues.
• Support commissioning, qualification and verification phases to ensure proper transition of ownership.
• Work closely with Center of Competency (MES) Team in Germany and German Suppliers
• Create MES User Guide/FAQ’s/Intranet Site for end users.
• Coordinate International workshop.
August 2013 – May/2016
Boeing Company, North Charleston, SC – Enterprise Demand Manager Influence customer demand for service and work with capacity management to ensure capacity meets demand. Work all stages of the lifecycle to ensure services are designed, tested and delivered to support the achievement of the business outcome.
• Identify and analyze patterns of business activity to understand the levels of demand service.
• Influence the utilization of resources that deliver services to meet the fluctuating levels of demand for services.
• Support IT Infrastructure Capital Planning, Long Range Business Planning and integration of requirements across all businesses.
• Developing the yearly Global Capital and Capacity plans, driving execution of business results, ensuring capital forecast accuracy, managing the execution of the annual Global capital budget, managing capital package approvals, and partnering with Senior Leadership to drive process improvements and develop monthly reports.
• Strong leadership, communication, interpersonal, and problem-solving skills, as well as technical and business acumen.
• Serve as a lead to our ITCFP (Information Technology Career Foundation Program) team members in Charleston, SC.
• Support IT Infrastructure Capital Planning, Long Range Business Planning and integration of requirements across all businesses. Strong project management, application analysis and Boeing Company, North Charleston, SC -IT Vendor Management & Sourcing Strategy Manager
• Managed supplier compliance to contract/statement of work (SOW) and policies and procedures.
• Managed supplier liaison for resolution of complex contract and/or service issues.
• Establish/maintain processes to enable ongoing performance, service level agreement
(SLA/SLO) monitoring, corrective actions, and action items reporting.
• Communicate key activities and priorities to stakeholders, service consumers and suppliers.
• Utilize metrics and reporting for measurement against SLA’s.
• Assist with supplier scorecard performance with Supplier Management & Procurement.
• Partner with Supplier Management (SM&P) Operations & Category Management, Finance, Procurement Financial Analysis (PFA), Architecture, Security, and the Lines of Service (LOS) to assure optimal sourcing decisions (ongoing per project plans).
• Lead development of SOWs, Service Level measurements, and participate in request for proposal (RFP) technical evaluation teams to select suppliers that best meet technical and operational requirements at a competitive target.
• Assist with benchmark studies for cost/price and quality competitiveness of IT services, achieve actionable results, and implement key findings in a timely manner.
• Advised scrutiny of IT value for company financial savings, pursue aggressive cost initiatives to improve profitability.
• Develop scope of responsibility (depict who was responsible for what), continue to partner with other groups to achieve overall quality of service and reach bottom line business goals.
• Monitor key business processes and eliminate redundant manual effort through automation. Teamed with Sourcing Strategy and Supplier Management to automate software contracts renewals for labor, maintenance, subscription, etc.
• Participate in Red Team reviews of all high dollar and high-risk RFPs, identify deficiencies, assure resolution, and report outcomes at Program Review Board (PRBs) (ongoing per project plans).
Provide feedback on ways to improve the sourcing processes, roadmap, tool kits, tip sheets, templates, and other documentation.
June 2007- April 2013
Athena Consulting Group (SPAWAR Subcontractor); North Charleston, SC - Director of Contracts/HR
• Lead, develop, and manage the contract staff involved with the negotiation, development, and monitoring of contracts, in support of the Space and Naval Warfare Systems Center Atlantic
(SPAWAR).
• Managed contracts with both Federal and Commercial customers (Time & Material, Cost plus Fixed Fee, and Fix Fee).
• Responsible for all HR related duties, benefits, created processes for best practices, created company handbook, policies and procedures.
• Organizational planning, development, employee relations, compensation, benefits, talent acquisition, training and development and environmental health and safety.
• Proposal preparation, negotiation, and contract administration in accordance with company policies and procedures, applicable laws, customer requirements, and sound business judgment.
• Ensure compliance with terms and conditions of contracts.
• Identify and mitigate potential program risks using burn rates, deliverables and spending plans.
• Work closely with the Government HR/Contracts Department to ensure compliance (SOW compliance for SLAs and other-directed costs.
• Manage procedures to streamline and automate Contracts activities. Created an internal database to track and automate contracts (start of SOW, end of SOW, deliverables, Funding, Financial Reports, etc.)
• Establish/maintain compliance with policies, practices, and standards to meet business objectives (this was usually from the customers (DoD) for external, we followed their direction for our internal best practices).
• Managed company’s Defense Contract Audit Agency (DCAA) Certification of the Cost Accounting System approval. Managed the first and only DCAA certification – collaborating with our accountant and bookkeeper to provide all the information required for certification.
• Capture manager of wining proposal teams with a total value of $25M for the company over the last decade
• Established and maintained GSA schedule for 5 years.
• Established tools and procedures for identifying key new hires and needed staffing plans for cybersecurity and medical information system contracts. Advertised on Dice.com, Monster.com, Career Builder.com and hosted several job fairs.
October 1993 to June 2007
Medical University of South Carolina, Charleston, SC (see below for multiple positions with this organization over 13 years) – Information Systems Trainer
• Network Trainer (software applications) for Medical University of South Carolina New Employees, Resident and Physicians.
• Train multilevel courses for the most used administrative software (MS software such as Word, Excel, PowerPoint, Project, Access)
• Developed Planning, Programming and Budgeting process, KPIs, prepare cost/price analysis proposal evaluation. Yearly budget for fiscal year included cost/price analysis anticipated for the following year’s employees and staff.
Information Systems Purchasing Coordinator
• Provided a service and coordination process for the identification, analysis and purchase of a new information system (similar to sourcing strategy duties at Boeing).
• Developed assessment identifying feasible alternative solutions and development of a project proposal.
• Evaluated project proposals and coordinating the prioritization and funding process with the overall IS strategic plan and supported technical architecture (similar to sourcing strategy duties at Boeing).
• Managed system selection process, including contract negotiations as needed. Prepare cost and price analysis principles and procedures, planning, programming and budgeting process. This was part of the procurement process I was involved with.
• Managed contract issues (invoices, monthly reports, status reports, etc.) Manage contract information using a database management system.
• Prepare cost/price analysis proposal evaluation, work closely with the Account Manager, Requestor and Procurement Office.
• Review potential vendors and other options including custom software development. This was part of my procurement duties.
• Review proposal with Information Architects and Administrator of Finance & Support Services.
• Work with Requestor and Account Manager with formulation of software selection schedule, selection committee, RFP development, and selection of software vendor and contract negotiations (similar to sourcing strategy duties at Boeing).
Computer Purchasing Manager
• Provide service and coordination processes for purchases of computer and computer-related equipment for over 10,000 users at Medical University of South Carolina (MUSC). Resolves and coordinates the resolution of customer problems and acts as the liaison between the technical support staff, customer community and vendors (Dell, Apple, Gateway, HP, Omni fax, etc.) I was the manager of the computer store who ordered and delivered items as depicted above.
• Managed needs assessment and determining suitable alternative solutions (between suppliers). Consultation services regarding system/product selection, price, configuration, etc.
• Prepared monthly invoice and status reports. Prepare cost and price analysis principles and procedures, planning, programming and Budgeting process (financial reports of revenue, etc.).
• Managed contract Acquisition and Modification Requests., constant written and verbal communications with vendors, internal/external customers.
• Develop databases, informational documentation, policy and procedure manual and purchasing processes. Inventory, order entry and general accounting practices using Financial Smart stream System.
References: Available upon request!
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