Customer Service Support

Debra Reid

***********@*****.*** +1-832-***-****

Professional Summary

Customer-focused support professional with 10+ years of experience in client service, operations coordination, and remote customer engagement. Adept at resolving complex issues, streamlining support workflows, and collaborating across cross-functional teams. Proven ability to thrive in fast-paced, dynamic environments while maintaining high satisfaction ratings. Technically proficient and passionate about continuous learning, with a strong background in communication and customer advocacy.

Relevant Experience

Senior Client Executive

CWT – Remote Jan 2023 – Apr 2025

• Served as the primary support contact for corporate travel clients, handling escalated issues via phone, email, and chat.

• Collaborated cross-functionally with operations, finance, and engineering teams to troubleshoot and resolve client concerns.

• Developed and maintained internal documentation and training materials to streamline client interactions.

• Provided detailed insights to internal teams, improving service workflows and contributing to product updates.

Manager, Global Travel

GAP Inc. – Remote May 2022 – Nov 2022

• Oversaw implementation of customer support procedures across global offices; partnered with HR and Finance for seamless employee onboarding.

• Ensured policy adherence and provided direct support to end users, reinforcing high client satisfaction.

• Conducted system training and issue resolution in a fast-paced, high-volume environment.

Outsourced Regional Travel Manager (Client: Wood Plc) AMEX GBT – Remote Jun 2021 – May 2022

• Acted as first-line support for employee travel needs, charge card assistance, and travel disruptions.

• Provided real-time troubleshooting for user issues and partnered with vendors to deliver responsive service.

• Delivered clear, effective communication across global teams and escalated feedback to product stakeholders.

Global Logistics Specialist

Saudi Aramco – Dhahran, Saudi Arabia Nov 2013 – Sep 2020

• Supported international operations with high-volume coordination and proactive customer service.

• Partnered with vendors and engineering teams to optimize workflows and handle escalations.

• Maintained composure and service standards during emergency response efforts and outages.

Global Account Manager

Air France – Houston, TX Jun 2010 – Oct 2013

• Delivered account management support for travel customers, addressing inquiries and ensuring smooth operations.

• Collected client feedback and used insights to improve service delivery and customer engagement.

Education & Certifications

B.A. in Communications

Queens College, City University of New York

Certifications

• Global Travel Professional (GTP)

• Project Management – ESI International

• Contract Management – ESI International

• GoldSpring Masterclass: Travel Program Strategy & Airline Procurement Technical Skills

• Customer Support Platforms: Salesforce, CRM Tools, Remote Collaboration Software

• Productivity: Microsoft Excel, Word, PowerPoint, SharePoint

• Travel Tech: Concur,

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