Case Management Manager
Resume:
Patricia Orozco
San Diego C.A **102
******@*******.***
SKILLS
Accomplished, energetic, tactful, and results-driven professional with experience providing both administrative and counseling services.
Motivated team player, multi-tasked possessing excellent communication skills.
Proficient in the use of a broad spectrum of computer applications.
Bilingual
WORK EXPERIENCE
1. SDSU DUI Program. April/2022 - Currently employed
Educator
Facilitate education classes and process groups.
2. Vista Hill. February/2022 - Currently employed
Counselor/Case manager
Responsible for the development and implementation of the individualized treatment plans for each client. Responsible for providing case management services as needed. Maintain a caseload and conducting individual and group counseling note.
3. Villa Oasis. Oct./2021- December/2021
Counselor
Responsible for the development and implementation of the individualized treatment plans for each client. Responsible for providing case management services as needed. Conduct individual and group counseling note. Facilitate/ co-facilitate education classes and process groups.
4. Factory Motor Parts June/2021-Oct/2021
Auto Part Specialist/ Inventory Specialist
Accurately pull customer orders. Participate in inventory cycle counts. Stock shelves as inventory arrives. Maintain warehouse organization. Professional communication with customers. Ability to write customer returns accurately. Handle hazardous materials appropriately.Assure personnel are wearing authorized work attire. Constant review/ review of email messages. Stock orders received, posted and stocked accordingly. Authorized returns pulled, staged for pick up with corresponding paperwork. Inventory Recounts and out of stock defects, then forward to appropriate buyers.
5. County of San Diego. 12/2020- May/2021
Human Support Specialist
Interview clients to obtain, clarify, and verify financial, demographic, medical, and other information to determine eligibility for financial, health, and medical assistance and services. Reads, interprets, and explains regulations, requirements, legal rights, and responsibilities to clients; receives and responds to questions and complaints from clients and representatives from outside agencies. Obtains or retrieves financial, demographic, medical, personal, and other information used to determine initial or continuing eligibility for federal, state, and county programs; reviews and verifies information provided by clients and other sources for accuracy and completeness. Evaluates documentation provided by clients and determines if clients meet eligibility requirements based on rules and policies.Computes amounts of financial and medical assistance and benefits available to clients and communicates results to clients.Determines and issues benefits based on information provided.Enters data and updates automated records and files pertaining to client information such as renewals, income and expenses.
6. McAlister Sobering Services. 11/2018 – June/2020
Counselor/ Program Service Navigator
Assist program to ensure all protocols, policies, and procedures, including State and County guidelines are adhered to..Provide follow-up monitoring to ensure plans of action are meeting anticipated objectives within the program.Participate in activities that promote quality assurance and quality improvement and bring concerns regarding possible deficiencies or errors in the quality of care, treatment or services provided to clients to the attention of the QA Team. Support individuals or family households by offering them supportive services, homeless prevention and diversion services, facilitating direct food distribution, and ASAM assessment services to help screen clients for accessing emergency shelter. completes forms, notices, and documents required to certify or deny eligibility for public assistance programs. Provides detailed explanations to clients on how and where to obtain services, benefits levels, and applicable share of costs; assists customers by facilitating enrollment in health programs and explaining instructions, laws, rules, and regulations. Maintains the security of files, records, and documents, ensures that information contained in such files and records is kept confidential.
7. Registrar of Voter. 02/2018- 02/2019
Warehouse specialist
8. Solutions is Recovery 1/21/17- 12/21/17
House Manager
worked with both men and women seeking recovery from the time they apply for entry into the program to program completion, or transition to housing in the community. responsible for all program entry and exiting procedures. Manage overseeing daily operations of the Recovery Residence. This includes managing and coordinating daily housekeeping tasks, leading weekly “House Meetings,” conducting inspections, and making arrangements for random drug testing. involved in supporting residents to develop recovery plans and teaching residents skills needed to live in recovery. work as part of a team. maintain organized records, communicate effectively both orally and in writing, and interact appropriately and professionally with all clients who are working on their recovery. Effectively handled emergency/crisis situations as they arise.
EDUCATION
• UCSD, La Jolla C.A 2015 – 2016 Drug and alcohol abuse counselor
• CPR and First Aid Certification November 10, 2021- 2023
• Kaplan College, San Diego, C.A 2005 – 2007 A.S in Criminal Justice
• San Diego High School, San Diego, C.A.1998 - 2002 Diploma
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