Care Coordination Case Management

Ligia Ilea

Nashville, TN *****

**********@*****.***

+1-615-***-****

Professional Summary

Detail-oriented Director of Care Coordination with 20+ years of experience in healthcare management and patient advocacy. Proven expertise in care coordination, quality management, and regulatory compliance, successfully implementing policies and training programs for healthcare professionals. Skilled in crisis resource management and patient support services, with a strong focus on improving patient outcomes and safety. Seeking to leverage extensive leadership experience to drive strategic initiatives in a dynamic healthcare environment.

Authorized to work in the US for any employer

Work Experience

Director of Care Coordination Aging Specialist

INtouch Care Management-Nashville, TN

January 2008 to Present

· Evaluate patient H&P, Face sheet and create a Patient Assessment

· Coordination with case management with appropriate level of care or at home resources needed for discharge

· Emergency Placement

· Evaluate Homeless seniors and disabled adults, applying for financial assistance and find appropriate

· housing

· Lobbying/Public Health

· Medicaid Applications for Members & Providers

· AHCCCS Health Plan Applications for Providers

· In-Service training for Hospital & Rehab Case Mangers and Social workers on Care Coordination

· Provide resources for Crisis

· Review patient insurance and designate health care providers (Doctors, Therapy, End of Life Care, Mobile

· Services)

· Apply for Veterans Aid & Attendance

· Re-establish or apply for SSI

· Apply or establish identification through Department of Motor Vehicles

· Apply for Fiduciary or guardianship

· Assist patients with establishing a POA

· Understand and Educate Facilities on State Regulations

· Coordinate Annual Healthcare Conference

· Assist patients with insurance types and changes

· Register CEU’s with state regulatory boards for Continued Education

· Manage and provide resources for Behavioral and Psych needs Assisted Living Director

Intouch Assisted Living-Phoenix, AZ

November 2013 to December 2024

· Personal & Directed Patient Care

· Quality Management

· Medication Management

· Identify and document Incident Reports

· Establish and maintain Medical Records

· Develop and implement Policies & Procedures per state regulations

· Adhere to Care Plans

· Implement activities and cognitive stimulation

· Implement strategies to ensure patient safety

Medical Supply Director

INtouch Medical Supply-Phoenix, AZ

January 2017 to December 2022

Assistant Manager

Walmart-Sanford, FL

January 2004 to January 2007

Education

NCIA Board-Phoenix, AZ

January 2013 to December 2025

Certified in Medical Assisting

Stepful-Nashville, TN

December 2024 to May 2025

Skills

• Training & development

• Communication skills

• Resident's rights

• Program management

• Crisis intervention

• Strategic planning

• Leadership

• Patient care

• Administrative experience

• Management

• Working with people with developmental disabilities

• Employee evaluation

• Assisted living

• Supervising experience

• Time management

• Caregiving

• Program development

• Conflict management

• Social work

• Microsoft Office

• Team management

• Romanian

• Case management

• Fluent

• Crisis management

• Interviewing

• Public health

• Patient monitoring

Certifications and Licenses

Driver's License

Food Safety Certification

Caregiver Certification

CCMA Certification

CPR Certification

Residential Care/Assisted Living Administrator

First Aid Certification

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