Customer Service Credit Card

Aslam Alturkman

**************@*****.*** Glendale, WI, US 414-***-****

WORK HISTORY

Cashier at fleet and farm

** **** ********* ******* ****

Germantown,WI

Collections Representative at University of Accounting April 2010 - November 2010 (1 Year)

contact students to collect on payments. Some, students needed to defer their balances and I would sent out deferment information. Sometimes, I would contact students manually, and sometimes thru the automated system. It was a hourly job, and not Based on commission. Customer Service Collector Representative at Arrow - Capitol One Credit Card October 2002 - March 2003 (0.5 Year)

Take incoming calls from customers who had questions about credit card. Also, I Would call customers to let them know about their, over limit amount or past due amount on credit card and collect amounts. Every time I would collect on customer s account I would receive commission. If customer wanted to close account I would call supervisor to close account. I also, trained new employees for customer service position. I was the top collector for 3 months. Accounting Cashier at Chicago Sun Times

September 2001 - December 2002 (1.5 Years)

To open circulation mail, to process checks consisting of circulation, General Ledger, Classified ads and Commercial ads, on a NDP 500 Unisys Machine. Also, I would post cash to customers accounts, to balance batches, and archive the total batches that were processed each day. In the cashiers room there were two parts of the day in the morning open circulation mail (at least 4 trays), and in the afternoon I would process batches on machine. Then, I would save material on disc and post the amounts on customers accounts. Also, I would process batches from other work source. Then balance out what was processed save on disc and e-mail to circulation department. Printout the totals of the day, and give Dunbar (delivery for bank) all processed checks with receipts. Most processed checks usually total from One Hundred thousand to One Million dollars. Before the day was over I would archive the total batches that were processed. Our customer service department needs to look at what accounts were posted daily, so I would burn C.D. S in the archive system, every two weeks as needed. Customer Service Representative at Chicago Sun Times November 2000 - September 2001 (1 Year)

Answer incoming calls, answer questions to customers who have questions concerning there Newspaper home delivery, invoices, payments, and customers who needed help with past present accounts. Also, I would renew accounts, cancel accounts, take credit card orders, vacation stops. In general I was there for the customer at Chicago Sun-Times. Pizza server and cashier at Sbarro Italian eatery

June 2000 - November 2000 (0.5 Year)

full-time position during school.

EDUCATION

College of Office Technology - High School

Graduated 1970-01-01

Customer service representative

Gage Park High School - High School

Graduated 1970-01-01

College Of Office Technology - High School

Graduated 2001-01-01

Business systems

SKILLS

MS-Access, To complete

Visual Basic (Programming Language), To complete

Microsoft Excel, To complete

Microsoft Windows, To complete

Accounts Receivable, To complete

Accounting, To complete

Advertising, To complete

Automation, To complete

Business Systems, To complete

Sales Till Operation, To complete

Customer Service, To complete

Communication, To complete

Databases, To complete

Desktop Publishing, To complete

Word-processing, To complete

Sales, To complete

General Ledger, To complete

Microsoft Office, To complete

Retailing, To complete

Typing, To complete

LANGUAGES

Other, Native/Bilingual

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