Data Management

Andrea Myers

Cell Phone: 321-***-****

Email: ***********@*****.***

Over 20 Years Experience as a Program Coordinator

Experience in Implementing New and Innovative Programs Dedicated to Providing Lasting Consumer and Business Relationships Employment Skills and Abilities:

Customer Service

Travel Management

Develop Agendas

Manage Program Activities

Program/Classroom Management

Quality Assurance / Meet Deadlines

Self-Motivated / Interpersonal Skills

Problem Solving

Appointment Scheduling

Verbal / Written Communication

Computer Skills and Abilities:

Apple

Windows 365

Microsoft Office Suite

Google Docs

Database Maintenance

FileMaker Pro

Employment History and Experience:

Sunland Distribution

01/2025-03/2025

Order/Data Entry CSR

• Answer multi line phone system

• Answer and respond to client emails

• Navigate through multiple screens in Trimble and Truck Mate

• Input client data and orders for weekly deliveries

• Edit and update final order logs based on driver calls Qurate Retail Group, QVC West Chester, PA

07/2024-01/2025

Customer Service Specialist

● Answered extremely high call volume phone line

● Addressed and solved customer issues and complaints

● Call center environment

● Processed and placed orders and payments

● Supplied the highest level of customer service

● Navigated through multiple computer screens on each call

● Remote based setting

Recovery and Rehabilitation Period:

02/2023-05/2024

Focused on recovery, following a significant motor vehicle accident, ensuring a full return to health and professional readiness.

CMEC, Inc.

(Construction Materials Engineering Counsil)

Apopka, FL

02/2002-02/2023

Program Coordinator

● Provided ongoing direction and leadership for program operations.

● Organized and managed program development from conception through successful execution.

● Orchestrated smooth and efficient program development.

● Entered data into the FileMaker Pro system and handled database maintenance.

● Gathered and organized printed materials required for program participation.

● Reserved classrooms and meeting rooms across the State of Florida for program workshops, exams, and managed attendance list.

● Developed and organized routine and special programming by factoring in slot timing, demographics, and other important parameters.

● Oversaw 185+ workshop/exam sessions each year from concept through final deliverables.

● Tracked department course registration and class lists via FileMaker Pro and Outlook Software.

● Handled shipping logistics for class materials and mailings to workshop attendees after completed registration.

● Scheduled client special appointments with the president of the company and exam instructors.

● Managed scheduling for class and exams through the owner and co-worker’s calendars.

● Answered the multi-line phone and emails concerning program information and details with clients. Educational Experience:

Seminole State College of Florida Sanford, FL 1 year towards Associate Degree Lake Brantley High School Altamonte Springs, FL High School Diploma

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