Support Specialist Customer

**/**** - ******** ******* **********

Express Employment Pro, Gastonia, NC

Interfaced with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicated schedule or stock changes, and managed inbound scheduling requests.

Reported, investigated and resolved (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation.

Maintained and updated filing, inventory and database systems (both manual and computer processes)

Worked closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes: Created customer manifests-Printing and distributing processed documents for daily production-Ensuring stock inventory in conjunction with Plant Manager

Printed waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility. Supported with routing and rerouting of our trucks on a daily/weekly basis Liaised with all departments and customers on account changes (billing, sales and logistics)

Generated reports on an as needed basis for the leadership team Constantly looked for new ways to better/improve the current administrative process

01/2023 - 12/2023 Staffing Recruiter

Peak Workforce Solutions/Newbold Services, Greenville, SC Built and maintained a strategic partnership with the client and a talent pipeline that aligned with the client's needs

Corresponded with all applicants via email, text, or phone, scheduled interviews, sent offer letters and provided feedback Retained applicants through counseling on attendance, training and evaluations

Communicated and followed up with Production supervisors and managers on related matters

Kendra Ruff

Phone: 704-***-****

Email: **********@*****.***

Objective

Technologically savvy and goal-oriented Administrative Assistant with nine years experience in the health care industry. Driven and motivated to assist organizations thrive. Skilled in prioritizing and completing task independently.

Ability Summary

Excellent Customer Service. Organizational Skills. Dependable Employee. Detail Oriented. Good Written&Verbal Communication. Strong Interpersonal Skills. Problem-Solving Abilities. Medical Terminology. Knowledge on use and basic maintenance of office equipment. Proficient in Excel. Microsoft Office. Word. PowerPoint. Outlook. Committed High Achiever. Skilled Collaborator. Cross-functional Effective. Solution Oriented. Rapid&Adaptive. Goal-Oriented. Purpose Driven. Team Player. Ambitious. Training and Development. Time Management. Decisive Skills. Analytical. Active Listener. Accountable. Ethical. Professional.

Employment History

Updated live spreadsheets and forms/Processed Payroll and I-9 Documents Supervised all manufacturing job orders/Full-cycle Recruiter Attended local recruiting events

Daily 50 Metric KPI along with 15 candidates in back-up pool-mandatory 07/2022 - 04/2023 Transitional House Manager

Vision Seekers, Shelby, NC

Maintained and Operated transitional homes effectively and efficiently Provided one on one couseling and direction to the residents Provided transportation to and from all doctor visit's Supervised employees and residents

On-call after hours Responder

Prepared the meal menu

Managing residents medications and refills

Updated the Monthly Medication Chart for each resident Responsible for Monthly audit reports for State documentation Assisted with client intakes and customer inquires 08/2021 - 05/2022 Remote Data Entry Support Specialist Medical Edge Recruitment, Spring, TX

Answered telephones lines on-site at LHD and provided community support Scheduled appointments for community members to receive the vaccine Prepared registration packets and education forms

Scanned and uploaded documentation into LHD or DHHS systems Collected demographic/personal information and consent forms from individuals

Assisted with directing individuals to different site stations Entered patient data into the local health department database system Copied data onto multiple Excel Spreadsheets

07/2016 - 11/2020 Certified Nursing Assistant (CNA) Recruiter Tema Health Care, Monroe, NC

Recruited and On-boarded Certified Nursing Assistants for home health care settings, ensuring a high level of care

Provided basic care and helped with activities of daily living such as bathing, grooming, toileting, repositioning, transferring, etc. Scheduled and transported patient to all doctor's appointments Also performed Trach, Suction, and Oxygen care

Measured and recorded vital signs daily for patient progress Implemented patient safety while dispensing or administering medication Planned and coordinated meals based upon diet

Maintained records of patients progress and reported any negative or unusual observations to supervisor

Provided financial assistance

Cleaned and sanitized all medical equipment

Administrator AIT

1 Year at College or a Technical or Vocational School Administrator-AIT License, NC

General High School Curriculum

High School Equivalency Diploma

Cleveland Community College, Shelby, NC

Education History

Occupational Licenses, Certificates and Training

06/2019 Administrator

Central Piedmont Community College

None Specified

Familiar with different software's such as Insurance ICD-Coding, Next-Gen, Epix, Solve, Excel, Citrix, Cure-MD, Outlook, Zoom, Teams, Epay, Kron-os, Indeed, Linked-In, Trak star, UKG, Human Resources, On-boarding/Staffing, Payroll, Supervisor. Marketing/Sales, Data Entry and working Remotely. I have proficient Administrative skills and with my dexterity in Customer Service, I feel that I'll be able to deliver exceptional results for this company.

References Available on Request

Honors & Activities

Additional Information

Detailed References

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