Customer Service Data Entry

AUGUSTA NUNOO

***** ** **** ** *, Houston, TX ***65

Tel: 615-***-****

Email: ************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and tech-savvy professional with a strong background in customer service and data entry. Proven ability to manage high volumes of data with precision, navigate CRM systems, and ensure compliance with internal policies. Skilled in document verification, client interaction, and basic accounting tasks. Experienced in remote work environments with excellent communication and multitasking abilities. Seeking to contribute to DMGgo's mission of operational excellence in a fast-paced, supportive team culture.

PROFESSIONAL EXPERIENCE

Consumer Legal Group – New Jersey, NY

Main Line Customer Representative Sep 2023 – Present

Provide outstanding customer service by handling inquiries, resolving issues, and explaining legal service processes.

Manage and update client banking information in CRM systems while tracking key client-related metrics using Google Sheets.

Conduct data analysis on customer interactions to provide actionable recommendations for process improvements.

Reconciled account details and organized digital records for seamless retrieval.

Generated weekly status reports on customer accounts to support internal audits.

Humana Inc. – Lexington, KY

Healthcare Member Advocate Jan 2021 – Jun 2023

Assisted members with health insurance inquiries, pharmacy mail orders, and benefits clarification.

Utilized Salesforce CRM to manage customer interactions, create classifications, and track case resolutions.

Created work tasks and notifications for follow-ups on unresolved interactions.

Maintained accurate call records for auditing and reporting purposes.

Provided detailed information on eligibility, benefits, and claims processes.

Assisted members in policy cancellation or disenrollment as needed.

Scanned, sorted, and archived claim documentation for digital storage and access.

Collaborated with cross-functional teams to escalate and resolve time-sensitive issues.

CORE COMPETENCIES

Data Entry & Document Management

Microsoft Excel & Google Sheets

CRM & Salesforce Proficiency

Remote Work Readiness

Customer Relationship Management

Document Accuracy & Verification

Basic Accounting Principles

Fast-Paced Multitasking

Team Collaboration & Communication

TECHNICAL SKILLS

CRM Systems (Salesforce, CUBS)

Microsoft Office Suite (Excel, Word, Outlook)

Google Suite (Docs, Sheets)

Data Management & Reporting

Customer Relationship Management

Problem-Solving & Conflict Resolution

EDUCATION

Bachelor of Arts (Social Sciences)

University of Cape Coast – Ghana, West Africa

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