Customer Service Case Management

EMMANUEL TCHIO NOBOUSSI

Lanham, MD *****

Tel: 240-***-****

Email: ***********@*****.***

SUMMARY

Motivated and client-centered professional with a strong background in case management support, customer service, and field operations. Recent experience as a Case Support Worker providing hands-on assistance to clients with diverse social and behavioral health needs. Known for a compassionate approach, strong organizational skills, and a deep commitment to helping individuals access resources, maintain care plans, and achieve greater independence. Bilingual in French and English with CPR and First Aid certification.

KEY SKILLS

Microsoft word and Excel literate

Case Management Support

Client Assessment & Resource Coordination

Crisis Response & Advocacy

Documentation & Progress Monitoring

CPR & First Aid Certified

Interpersonal & Cross-Cultural Communication

Field Team Coordination

Conflict Resolution

Customer Service Excellence

Fluent in French & English

Team Leadership & Staff Support

Inventory & Order Management

PROFESSIONAL EXPERIENCE

Case Support Worker

Universal Health Services, Washington, DC

2023 – 2025

Assisted case managers in delivering services to clients with mental health and social challenges.

Coordinated with healthcare providers, housing programs, and social services to ensure continuity of care.

Documented client interactions, service updates, and progress notes in compliance with agency standards.

Supported clients in navigating public services, obtaining ID documents, attending medical appointments, and following treatment plans.

Engaged in crisis de-escalation and provided emotional support to clients experiencing distress.

Maintained a strong working knowledge of local resources and referral processes.

Sales Associate / Operations Support

Various Roles

2008 – 2023

Delivered exceptional customer service in high-volume commercial environments.

Recognized as Sales Associate of the Year (2009) for exceeding sales targets and demonstrating leadership.

Coordinated order picking, inventory verification, and logistics for timely deliveries.

Supervised field teams and ensured compliance with safety and quality standards.

Handled client issues with empathy and effective problem-solving.

CERTIFICATIONS

CPR & First Aid Certified

LANGUAGES

English – Fluent

French – Fluent (spoken & written)

AWARDS & RECOGNITION

Sales Associate of the Year – 2009

REFERENCES

Available upon request.

Contact this candidate