Public Assistance Retail Associate
Resume:
Laura L. Hobbs
Poplar Bluff, MO 63901
*******.**@*****.***
Work History
Retail Associate 2022 - present
MERS Goodwill Poplar Bluff, MO
•Assist the retail management in the building of the team
•Provide a friendly and joyful welcoming to all customers when they enter the store and throughout their shopping experience
•Assist the retail management team in register transactions including handling of cash and credit card payments
•Work with store staff in maintaining the physical appearance of the store on every shift
•Assist store staff in stocking store shelves and clothing racks
Hotel Associate 2019 – 2021
Hampton Inn Poplar Bluff, MO
•Provide friendly personalized service to all guests
•Prepare and arrange food & beverage items in an organized, clean presentation
•Setup dishes, utensils, cups and other service ware
•Continuously monitor and replenish all food & beverage items as needed
•Maintain cleanliness and appearance of dining area during breakfast hours
•Properly break down breakfast buffet, including storing reusable food items and cleaning all serving equipment
•Take inventory of food & beverage items and reorder as necessary
•Receive merchandise and store in the proper location
Eligibility Specialist 2017 - 2019
State of Missouri Family Support Division Cape Girardeau, MO
•Determine initial and continuing eligibility of clients for income maintenance programs such as food assistance, medical services, financial assistance, nutritional assistance, etc. according to federal and state standards
•Interview clients, explain application procedures and assist individuals in completing application forms for income maintenance programs
•Assist individuals in utilizing the resources of the division and the community
•Gather, verify, evaluate, and enter necessary social, financial, and medical information to determine the need and eligibility for public assistance
•Prepare summaries of findings to be used in making determination of eligibility for public assistance, ensuring compliance with applicable state and federal laws, rules, regulations, policies and procedures
•Authorize public assistance based on client circumstances and public assistance program requirements
•Explain agency policy, procedures, and rules governing public assistance programs to clients and other individuals
•Inform clients of their rights and procedures for appeal and other legal rights related to income maintenance and public assistance programs
•Refer families, children, adults or aged receiving assistance to other agencies or community resources, as necessary
•Perform other related work as assigned
AmeriCorps VISTA 2015 - 2016
Youth & Family Connections Greeley, CO
•Complete and submit grant applications prior to their deadline
•Develop a multimedia marketing strategy utilizing the resources available; including the organizations facebook and twitter accounts
•Create marketing plan details and delivery strategy for review by the Board of Directors
•Develop and implement an evaluation process to determine the level of success of various programs
•Build awareness and sustainability through fund development activities beneficial to the organization and its existing programs
•Expand community awareness for the benefit of youth and their families throughout Weld County
•Assist in the creation and development of the annual Heroes Celebration fundraising event and coordinate volunteer recruitment
Youth Care Specialist 2012 -2014
Great Circle St. James, MO
•Responsible for implementation of the treatment plan in the milieu
•Provide instruction and demonstration of basic living skills; such as proper personal hygiene, care of clothing and possessions, good eating habits, money management, and good use of structured and unstructured time
•Identify and explain positive values that children are expected to express verbally and manifest in their behaviors
•Supervise children in and around the cottage area, assign and supervise daily chores, keep records of allowances earned and dispenses, assist with school homework, and encourage participation in recreational activities
•Complete all required paperwork, including cottage log, incident reports, communication logs, and other relevant documentation
•Assist in the planning, scheduling, and implementation of all on-site and off-site resident activities
•Responsible for proper administration of medications and first aid per Great Circle guidelines and policies
•Attend cottage team meetings, departmental, treatment, and planning meetings, and other meetings for the purpose of sharing information in regard to clients and to discuss other matters pertaining to cottage life
•Participate in special program components including limited to School in the Wilderness, Changing Prisms, and community service activities
•Transport residents to and from school, outings, and appointments
Workforce Development Specialist 2009 – 2012
South Central Missouri Community Action Agency Poplar Bluff, MO
•Serve on policy committee for Next Generation Jobs Team
•Supervise the annual summer youth program which involves overseeing a group of ten youths
•Create spreadsheet used to do income calculations for both the Adult and Youth Workforce Investment Act
•Proactively coordinate with partner agencies to provide comprehensive services to long term unemployment recipients in order that such persons may ultimately achieve gainful employment
•Provide monthly case management to trainees
•Assist with required monthly, quarterly, and annual reports
•Maintain case management records
•Determine the amount of supportive benefits services needed and explain available employment programs and resources
•Determine the amount of supportive benefits services needed and explain available employment programs and resources
•Interview clients to record and assess employment information used to determine clients' career development opportunities
•Determine employers' job requirements and refer qualified clients
•Determine clients' eligibility for employment programs and benefits and explain requirements of available services
•Administer and interpret aptitude and proficiency tests
•Conduct presentations to explain employment programs and services
Volunteer History
The United Way 2016 Cape Girardeau, MO
•Help children with the ‘read to excel’ program at various elementary schools
•Help children with the ‘read to succeed’ program at various elementary schools
CASA - A Kid’s Place 2015
Greeley, CO
•Participated in their annual Top Chef fundraising event
•Participated in their annual Superhero Run
•Helped advocate for abused children
Turn Around Bikes 2015
Greeley, CO
•Participated in their weekly bike repair workshops by showing youth how to repair and maintain their bicycles
•Participated in their annual Bidding for Bikes fundraising event
Boys & Girls Club 2010 - 2020
Poplar Bluff, MO
•Participated in their annual Steak & Burger fundraising event
•Participated in their annual Taste of the Town fundraising event
•Participated in their annual Christmas Gala fundraising event
Education
Bachelors of Science in Organizational Management 2010
Hannibal-LaGrange University
Associate of Arts in Business Administration 2008
Three Rivers College
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