Project Management Customer Service

SILVIA YOSHIDA

*********@*****.*** 954-***-****

Lehigh Acres, FL 33974 Remote Ready Languages: English, Portuguese (Brazil), Spanish SUMMARY

Experienced Administrative and Operations Professional with over 10 years managing office functions, staff, and projects in high-paced environments. Proficient in Microsoft Office Suite, scheduling, vendor management, and customer service. Strong background in leadership, HR, budgeting, and project coordination. Master’s in Project Management. Bilingual with a proven ability to deliver structure, efficiency, and customer-focused excellence.

CORE SKILLS & COMPETENCIES

• Office & Operations Management

• Scheduling & Calendar Coordination

• Vendor & Budget Management

• Customer Service & Client Relations

• Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)

• QuickBooks, SAP, Salesforce, D365, Trello

• Team Leadership & Conflict Resolution

• Document Management & Compliance

• Multitasking in Fast-Paced Environments

PROFESSIONAL EXPERIENCE

Admissions Counselor

Jersey College – Naples, FL Sept 2022 – Present

• Manage admissions process for 100+ students in the Nursing Program.

• Schedule and conduct meetings with students and families to discuss academic paths.

• Maintain accurate student records and correspondence.

• Collaborate with departments to ensure streamlined operations and student experience. Office Manager / Regional Leader

Florida Nature and Culture Center – SGI-USA Apr 2018 – Sept 2021

• Oversaw daily office operations, including scheduling, supply ordering, and client service.

• Supervised a team across departments during large-scale conferences (250+ guests/day).

• Managed budgets, vendor contracts, inventory, and special project purchases.

• Dual role in Accounting: processed CAPEX projects, reconciled payments, and managed QuickBooks and D365 records.

• Provided conflict resolution and maintained high standards of hospitality. HR & Payroll Manager / Administrative Supervisor

Safety Guys LLC – FL Oct 2017 – Feb 2019

• Handled all HR administrative functions, including recruiting, onboarding, and payroll for 100+ employees.

• Maintained employee files, ensured compliance with labor laws, and coordinated benefits.

• Scheduled training sessions and managed internal communication strategies.

• Supported office infrastructure, vendor coordination, and budget tracking. HR Corporate Manager (Talent & Projects)

TIVIT – São Paulo, Brazil 2013 – Jan 2014

• Led company-wide office and remote HR projects, coordinated internal communications and scheduling.

• Designed and launched a company HR portal to support document and training management.

• Supervised performance evaluations and employee engagement initiatives. Talent Acquisition Manager

Votorantim Group – São Paulo, Brazil 2010 – 2013

• Managed full-cycle recruiting and internal communications across diverse business arms.

• Partnered with vendors, coordinated university programs, and improved retention metrics.

• Maintained office and project records, managed logistics and communications. EDUCATION

MBA – Project Management

FGV & University of California, Irvine June 2010 Bachelor’s – Business Management

Fundação Getulio Vargas (FGV), Rio de Janeiro

Bachelor’s – Hotel Management

Faculdade SENAC de Águas de São Pedro, Brazil

CERTIFICATIONS & ADDITIONAL

• Office Management Project Coordination HR Systems

• Software: MS Office 365, SAP, D365, Salesforce, QuickBooks, Zoom, Trello

• Remote-Ready Flexible for Travel American Citizen

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