Case Management Training Specialist

LAURA COLLETT

***** ** **** ******* *****, OK ***99 · 405-***-****

*************@*****.***

As a Senior Case Management Training Specialist with over 6 years of experience, I have designed engaging lessons, supported skill development, and provided comprehensive training for case managers. I excel in communication, negotiation, ensuring data integrity and confidentiality. My expertise lies in test anxiety, curriculum development, facilitating re-entry support for individuals transitioning from prison and navigating systems and providing support for children and families experiencing serious mental disturbances and crisis. I have a proven track record in coordinating service delivery, advocating for clients and developing individualized recovery plans. My strengths include assessing needs, delivering services, and integrating clients into community life. I am looking for a position in a result-oriented environment that seeks an ambitious and career conscious person whose skills, knowledge, and abilities will be used for continued growth and advancement through a culturally diverse team dynamic. EXPERIENCE

OKLAHOMA DEPARTMENT OF MENTAL HEALTH AND

SUBSTANCE ABUSE SERVICES 2018-2025

SENIOR CASE MANAGEMENT TRAINING SPECIALIST

Acting Case Management Supervisor

• Collaborate with persons within agency on upcoming policy/requirement changes to becoming certified.

• Collaborate with outside agencies on developing curriculum for their employees.

• Develop and investigated complaints by gathering, reviewing, and analyzing evidence.

• Served as a primary point of contact with outside agencies when developing and implementing new programs.

• Responsible for accurately inputting and maintaining data within the company’s systems, ensuring data integrity and maintaining organize records.

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Senior Case Management Training Specialist

• Develop/update curriculum to meet industry/program standards.

• Sit on the OCCC board to help develop curriculum based on state standards for associate degree program.

• Develop/ implement CEU trainings for maintaining certification.

• Implemented department changes and mediated changes with staff.

• Organized and managed data files, ensuring easy retrieval and access.

• Adhere to data entry/ participant protocols and maintain confidentiality of sensitive information.

• Utilized software such as Microsoft PowerPoint and Excel for continued development and data input and management.

• Ability to create presentations, reports, and financial data for the appropriate personnel.

Case Management Training Specialist

• Provide training for case managers for the state of Oklahoma.

• Help prepare case managers by designing a sequence of lessons with an eye toward providing opportunities for student inquiry and discovery.

• Provide opportunities for students to practice and master foundational concepts and skills needed to be effective with clients and working through community resources.

• Demonstrates the ability to teach communication and negotiation skills, link and refer the families with needed community resources and supports.

• Provides Technical Assistance to help case managers continued success.

• Implemented a group to help students who have test anxiety by teaching test taking skills.

HOPE COMMUNITY SERVICES 2018

CASE MANAGER II

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• Coordinates the needs of clients and family members with resources available and provides client advocacy as needed.

• Assists clients in finding and accessing community resources needed to maintain independent functioning.

• Assists clients, individually and in groups, with development of independent and community living skills, social skills, interests, and leisure time activities which will encourage community involvement and integration.

• Assist clients in developing an individualized recovery plan that focuses on personal and interactive problems, independent living skill needs, defining goals, and to plan action reflecting interests, abilities, and needs.

• Establishes rapport with clients, assessing client needs; organizes, plans, and delivers face-to-face client services; and conducts follow up on the outcome of services provided.

• May provide services through individual or group rehabilitation to address symptoms through use of curriculum-based education and skills practice to assist clients in developing skills necessary to perform daily living and successful integration into community life.

Pathways Professional Counseling 2018

Case Manager II, Family Support Provider

Case Manager II

• Conducts a multi-level family assessment, develops an intervention plan, and provides an array of needed services.

• Provides services in a natural environment convenient to the family. Provides advocacy on behalf of families with schools and other agencies available in the community.

• Crisis management through state required policies and procedures in providing a safe, positive, and structured environment along with proper discipline and intervention techniques.

• Assists in determining overall lethality risk and develop appropriate dispositions which include referrals, follow-up care, plan for safety, and admission to a higher level of care with clinical consultation.

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• Arranges for any follow-up services needed following the end of services.

• Demonstrates the ability to teach communication and negotiation skills, link and refer the families with needed community resources and supports.

Family Support Provider

• Provides parent-child visitation and family reunification services to families whose children are in state custody.

• Planned Activity Training to facilitate the parent's development of special skills or increase knowledge in the areas of parenting, home management, behavior management, and child

development.

• Conducts services that are sensitive with respect to each family's culture, ethnic origin, race, language, gender, age, religion, socioeconomic status, sexual orientation, mental and/or physical challenges.

• Assists consumers in the pursuit of needed resources or services. NORTHCARE 2017-2018

Behavioral Health Case Manager II

• Re-entry Intensive Care Coordination Team (RICCT).

• Support individuals as they are being released from Prison.

• Support individuals in pursuing their desired life outcomes by facilitating access to supports and services.

• Implement services in a collaborative manner involving the active participation of the individual, intended to assist individual to enhance (not replace) their natural supports and other available resources.

• Serve as an advocate for the individual.

• Coordinate and monitor service delivery, including assuring services are delivered as described in the Individualized Service Plan (IPS) and are provided in a safe and healthy environment, through a formal, ongoing monitoring process.

• Promote self-advocacy, advocate on behalf of the individual, as needed, and monitor the health and safety of the individual.

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EDUCATION

UNIVERSITY OF PHOENIX 2009

Bachelor of Science in Criminal Justice

• Interpersonal Communication

• Ethics in Criminal Justice

• Organized Behavior and Management

• Cultural Diversity

METROPOLITAN COLLEGE 2006

Associates of Science in Legal Studies

• General Psychology

• Family Law

• Professional Ethics and Responsibility

SKILLS

MANAGEMENT

• Time Management

• Team Oriented

• Self-starter with ability to work under pressure.

• Adapt to change, organization skills, and attention to detail.

CLERICAL OPERATIONS/ BANKING

• Legal research and writing

• Power point

• Excel

• Word

• 7 years banking experience

COMMUNICATION

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• Effective and active listening through reflecting, interactive speaking, and question asking to discover informational needs and build rapport.

• Apply principles and techniques of inductive and deductive reasoning.

• Ability to collect, evaluate, analyze, and extract information from various sources.

CERTIFICATIONS AND AWARDS

• Motivational Interviewing Training and Guiding

Others 2019

• Transition to Independence 2019

• Wraparound 101 2018

• Family Support Provider Training 2018

• Behavioral Health Wellness Coach 2018

• Behavioral Case Management and Rehabilitation 2012

• Dean’s Honor Roll 2005, 2006

• Director’s Honor Roll 2006

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