Customer Service Administrative Support

Lillian Rodriguez

[North Hollywood, Ca] [***.**.***@*****.***]

Objective

Friendly and dependable professional with 10+ years of experience in customer service, organization, and administrative support. Skilled at handling customer needs with patience, clear communication, and strong attention to detail. Seeking a role to provide helpful, high-quality assistance to members and clients.

Professional Experience

Professional Nanny (Private Families)

Self-employed / Independent Contractor — 2009–2021

● Provided full-time childcare and household support for multiple families, maintaining safe, organized routines and clear communication with parents.

● Managed daily schedules, transportation, and household tasks, supporting busy families with flexibility and reliability.

● Built long-term, trusted relationships through strong interpersonal skills and attentive service.

Rideshare Driver (Uber & Lyft)

Self-employed / Independent Contractor — 2018–April 2020

● Delivered excellent customer service while providing safe, timely transportation to passengers.

● Managed scheduling, route planning, and mobile app usage to meet client needs efficiently.

● Maintained high ratings by communicating clearly, handling customer questions, and resolving issues calmly and professionally.

Office Maintenance & Hospitality Assistant

Private Business Office — [2022- Present]

● Maintained a clean, organized office environment, supporting smooth daily operations for staff and guests.

● Managed incoming packages, deliveries, and hospitality needs, ensuring accurate handling and a welcoming workspace.

● Communicated with staff and clients to provide high-quality, responsive service. Key Skills

● Customer Service & Communication

● Organization & Time Management

● Problem Solving & Attention to Detail

● Multi-tasking & Administrative Support

● Relationship Building & Client Care

● Adaptability & Fast Learner

Technical Skills

● Microsoft Word, Outlook & Excel (basic)

● Comfortable navigating mobile apps & customer service platforms

● Willing and quick to learn new software systems

Education

Associate Degree in Communication Studies

Associate Degree in Business Administration

[Los Angeles Valley College ] — [2023/2024]

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