Guest Services Hotel Operations

Kwaku Agyeman Kodom

************@*****.** www.linkedin.com/in/kwakuagyemankodom +233*********

Education

Level 3 Advanced Diploma in Culinary Arts and Supervision City & Guilds of London Institute

Professional Kitchen & Finishing Program

School of Culinary and Finishing Arts (SCAFA) Dubai, UAE Hospitality Management -Leadership

American Hotels and Lodging Educational Institute (AHLEI) Hospitality & Tourism Management

Brigham Young University Idaho Rexburg-Idaho

Chartered Facility Manager

Chartered Institute of Contract Project & Facility Management Lagos, Nig Experience

Manor Gardens Aburi, Ghana

Facility Host Sept 2024 - To Date

Managed daily operations at Manor Gardens, ensuring seamless coordination among staff, excellent guest service, and efficient collaboration with external service providers. Health Plaza Lagos Lagos, Nig

Hotel Manager Dec 2023 - Jan 2024

Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction. Royal Cosy Hills Safari Resort Jirapa, Ghana

Rooms Divisions Manager Mar - May 2023

Supervised everyday functions of Rooms, Front Office, Guest Services and Night Audit. The Living Adventure by Accor Doha, Qatar

Duty Manager Apr 2022 - Jan 2023

Managed daily operations for The Living Adventure project, overseeing accommodation and guest services for thousands of international guests during the FIFA World Cup Qatar 2022, ensuring high guest satisfaction under demanding conditions

Ibis Hotel (Accor) Ikeja, Lagos

Duty Manager Aug 2020 - Apr 2022

Streamlined hotel operations by effectively supervising front desk, housekeeping, and maintenance staff. Ibis Hotel (Accor) Ikeja, Lagos

Safety & Security Manager Dec 2016 - Aug 2020

Introduced personalized guest services and a proactive issue resolution system, resulting in a 25% increase in guest satisfaction scores and positive feedback

Golden Bean Hotel Kumasi, Ghana

Pre- opening Safety & Security Manager 2014

Oversaw team of security officers and managed scheduling and performance evaluations. • Developed comprehensive emergency response plans to minimize business disruptions during crises situations. White Sands Beach Resort & Spa Gomoa Fetteh, Ghana CCTV Control Room Supervisor 2006-2012

Ensuring 24/7 security through effective CCTV monitoring, incident response, and coordination with the security team to maintain a safe environment.

Skills

Guest Relations Management Hotel operations Property Management Systems

Team Collaboration Time Management &

Multitasking

Quality Assurance

Courses

Accor Academie - Business Spirit

Accor Academie - Extra Smile

Venture Golf Training Center, Qatar - Basic First Aid and CPR

The Living Adventure by Accor - Train the Trainer

Cisco Certify Network Associate (CCNA)

References: AVAILABLE UPON REQUEST

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