Project Manager Technical

Tami Ross

**********@*****.*** • 909-***-**** • Las Vegas, NV.

CAREER SHORT- AND LONG-TERM CONTRACT PROFESSIONAL SPECIALIZES IN TECHNICAL PROJECT AND PROGRAM MANAGEMENT DELIVERY WITH EXTENSIVE TELECOM NETWORK ENGINEERING BACKGROUND EXPERIENCE SEEKING REMOTE AND/OR HYBRID OPPORTUNITES.

EDUCATION AND CERTIFICATIONS

Current Professional Certifications of Achievements

November 2024

Certified Project Management Professional (PMP)

Global PMI Institute

Step Up Business School

Certificate number: 3985811

Scrum Master Certified December 2024

The Knowledge Academy

Certificate number 48890

ITIL Foundation Certified

PeopleCert via Clark County, NV

Kaplan College, Davenport, Iowa

2005-2007

Some credits completed towards B.S degree

Study of Information Technology online courses

PROJECT MANAGEMENT SKILLS:

PMBKOK – PMI Waterfall and Agile/Scrum Methodologies. Manages all aspects of technical project lifecycle from start to finish to include creating and defining charters, scope definitions, design, planning, and milestone delivery within budgets and on time. Excellent project documentation of project plans, schedules, communication, WBS, RACI, and RAID filed and hosted in SharePoint. Practice change management procedures. Expert task tracker, vendor management, and providing project status to stakeholders using Power BI, MS office: MS Schedule, MS Teams, MS Excel, and other tools such as Smartsheet. Versatile to also deliver projects as Scrum Master conducting daily sprints and working closely to lead Scrum teams delivering the completion of User Cases via Jira efficiently according to Stakeholder expectations.

PROFESSIONAL EXPERIENCE

Group Duncan Ltd, Ghana – Hybrid Remote

March 2023-

May 2025

Technical Project Manager – Freelance/Upwork

Led end-to-end deployment of wireless infrastructure for new residential community, ensuring seamless integration with planned community layout.

Oversaw fiber optic install from central hub to neighborhood access points, aligning with municipal and ISP standards.

Managed backhaul network design and implementation, connection local infrastructure to the internet backbone.

Coordinated middle-mile deployment, integrating distribution nodes and aggregation points for optimal signal routing.

Directed last-mile connectivity efforts, ensuring timely and reliable service delivery to individual homes and community center.

Interfaced with civil engineers, contractors, ISPs, technical specifications and construction timelines.

Talentburst, Horizontal, and TEKsystems

February 2015 – March 2023

Technical Project Manager – Short Term Contract Roles

Healthcare environment. Unified Communications Telecom Migration Project

Delivery of moving hospital locations from traditional PBX phone systems onto Cisco.

Healthcare environment. Cisco Telecom Replacement Project

Organized project kick-offs at hospital locations in scope to remove and replace telephone devices to ensure softphone use by all phone lines in scope.

Mining environment. MSHA certified. New Wireless Infrastructure and Global Network Refresh Projects. Managed initial phase and proof of concept for a new wireless infrastructure and network. Followed by managing replacement of end of life or end of support LAN and Server devices across multiple locations nationwide.

Expedia, Bellevue, WA

February 2011 – February 2015

Network Engineer II – Global Voice Operations

1 of 8 Voice Engineers supporting 24x7 global call operations

Supported global call centers via Avaya and Cisco Call Manager to include other PBX phone systems

Complete call management support for multiple call centers and locations to include data center operations maintenance and operation integrations.

Reduces service and incidents from 68% to 98% with 3 days

Responsible for all telecon services, incidents, and change management tasks for Las Vegas Call Venter supporting multiple phone systems: Avaya, Cisco, and legacy Nortel.

Allocated Disaster Recovery representative

Supported onsite and remote call agents Avaya One-X, Agent 7, to include hardware and software support.

Performed PBX telecom administration to include call routing, circuit support, capacity planning, call management, and call recording support services.

Clark County Development Service, Las Vegas, NV.

September 2008 – February 2011

IT Support Specialist II

Primarily migrated Department off Centrex to Cisco Unified Communications VOIP environment

Developed IT Helpdesk

Supported 5 Seniors and Department End Users with Technical Support and Customer Service

Managed Blackberry Administration to include Crystal Billing and Verizon Administration

Responsible for monthly Technical Tips for Company newsletter

New IVR Administration to include training and support

Became ITIL certified and earned multiple Microsoft certifications.

Nextel Communications, Long Beach, CA

March 2005 – August 2008

Mobile Switch Office Technician

Test and Acceptance of Hi capacity circuits from switch office to cell tower cabinets.

Performed network operations support of wireless network

Commissioned cell towers and managed base controllers

Weekly generator maintenance and support

Created daily logs and represented department on weekly status calls.

AT&T (formerly Pacific Bell) Pasadena, CA

December 1997– February 2005

Testing Technician – Plant Control Office

Responsible to build, test, and obtain acceptance for DSO voice and digital circuits to business CPE.

Specialized with expedited circuitry delivery

Managed technical team from central office, switch, and field technicians to successfully build circuits according to tariffs from FCC and CPUC regulations.

Became qualified Tester status within first 18 months

Transferred from Service Representative to Testing Technician

REFERENCES

Available upon request

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