Customer Service Human Resource

Location:

Posted:

May 29, 2025

Jennifer Smith

*****************@*******.***

Experience

Walmart Spark, Personal Shopper/Delivery Driver 2022-Present

• Utilize the Spark Driver application to evaluate and accept delivery service offers.

• Retrieve orders from Walmart locations, ensure secure items loading, and execute timely delivery to customers.

• Conduct comprehensive reviews of orders before and after delivery to confirm accuracy and completeness.

• Perform shopping and delivery services with a focus on efficiency and customer satisfaction.

• Ensure the safe handling and transportation of goods while addressing any delivery-related issues proactively.

• Manage documentation, including invoices and delivery confirmations, with precision.

• Adhere strictly to traffic regulations and Department of Transportation (DOT) compliance requirements. Ruler Foods, Retail Clerk 2020 to 2021

• Provided exceptional customer service by welcoming patrons and ensuring a positive shopping experience.

• Assisted customers in locating products, addressing inquiries, and processing transactions with accuracy and efficiency.

• Maintained a clean and organized retail environment, ensuring displays were visually appealing and well-stocked.

• Executed precise and timely sales transactions to support operational efficiency.

• Monitored and replenished inventory levels to maintain an optimal store layout.

• Resolved customer concerns promptly to ensure satisfaction and loyalty.

• Contributed to merchandising efforts and promotional activities aimed at driving sales and enhancing the shopping experience.

Dollar General, Sales Associate/Key Holder 2016 to 2019

• Interacted with customers to assess their needs and deliver personalized service.

• Assisted customers in locating products and offered recommendations for complementary items.

• Processed transactions with precision using the point-of-sale system.

• Maintained a clean, organized, and visually appealing sales environment to enhance customer experience.

• Organized and replenished store shelves, ensuring merchandise was displayed in alignment with company standards.

• Opened and closed the store while adhering to established security and operational procedures.

• Supported store management in achieving sales targets and operational objectives. Education

Granite City High School - High School Diploma 2000 Accomplishments & Skills

• Extensive professional experience in delivery driving, retail operations, merchandising, sales, mailroom services, and record-keeping.

• Developed critical skills in mailroom and file management as a temporary clerk at American Water Resources in 2012.

• Proficient in the use of digital tools for efficient data entry and reporting.

• Adept at working independently and managing time effectively in dynamic environments.

• Skilled in visual merchandising with a keen eye for detail and creativity.

• Demonstrated ability to adhere to established routes, schedules, safety protocols, and transportation regulations, with a clean driving record.

• Strong analytical skills for interpreting sales data and assessing market trends.

• Customer-focused with a commitment to delivering exceptional service.

• Excellent communication and interpersonal skills, fostering team collaboration and effective stakeholder engagement.

• Solid mathematical proficiency, ensuring accuracy in cash handling and transaction processing.