Jiayue (Jenny) Han
Seattle, WA 206-***-**** *********@*****.*** Linkedin US Citizen
EDUCATION
Northeastern University, Seattle, WA [GPA: 3.96/4.00] Master of Science in Data Analytics Engineering Jan 2022 - Dec 2024 Chengdu University, Sichuan, China [GPA: 3.80/4.00] Bachelor of Arts in Business/Commerce, General Sep 2011 - Jun 2015 CERTIFICATIONS AND AWARDS
• AWS Certified Cloud Practitioner • Dean's Graduate Tuition Scholarship from NEU
• Real Estate Agent License • Insurance Agent (Property and Casualty) SKILLS
• Proficient in Microsoft Office (Excel, Word, PowerPoint), Adobe Photoshop, QuickBooks
• Knowledge of data analysis and visualization tools (e.g., Python, SQL, Tableau, Power BI)
• Bilingual in Mandarin and English with professional fluency. WORKING EXPERIENCE
State Farm Customer Service Representative, Seattle, WA Apr 2023 - Nov 2023
[Microsoft Office, Excel, State Farm Operation System]
• Identify, evaluate, and provide resolutions to customer’s insurance needs. Sell and make recommendations on all insurance products offered by State Farm Insurance Agency.
• Built and nurtured client relationships to promptly uncover insurance purchase opportunities. Maintain historical sales records and ensure compliance with state regulatory guidelines to ensure accuracy and timely distribution.
• Ensure that company Agency Management System and carrier system is appropriately documented, and all applications are complete and submitted on a timely basis.
• Collaborated with other department teams to gather requirements, align objectives, and provide timely updates, ensuring informed decisions and effective case resolution. Qualicious LLC Bookkeeper, Tukwila, WA Sep 2015 - Jun 2018
[Excel, Quickbooks, Microsoft Office, Python, SQL, PowerBI]
• Maintain and manage all financial records, including general ledger, accounts payable, accounts receivable, and payroll. Prepare and process monthly, quarterly, and annual financial statements and reports.
• Data entry, processing, and recording transaction in company Quickbooks system. Manage inventory accounting and cost analysis to support manufacturing operations.
• Collaborate with external auditors during financial audits. Help with troubleshooting problems and resolve employee pay discrepancies; provide support for financial analysis and decision-making processes and resolve billing issues.
• Collaborating with the team to meet tight deadlines and deliver timely reports.