Customer Service Assistant Manager

tahera locke

**** ******** ***** ************ ** 46256. 312-***-****

***********@*****.***

To be an astute learner and top performer within your organization. Seeking the opportunity to obtain more experience in customer service and to enhance my skills & competencies as a customer service professional and assistant manager. Interested in obtaining a position that will allow the opportunity to offer others the benefit from exceptional education and experience.

Experience

11/2019- Current, Allstate insurance company

• Makes and maintains a connection with the customer by understanding and meeting their needs

• Receives, screens and routes incoming telephone calls and other electronic correspondence

• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

• Generates and sends appropriate forms to insured/claimant for completion

• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

• Identifying barriers through workstream processes

06/2016 – 10/2019

Dispatcher, SCR Medical Transportation

●Supervision and coordination of various routes and transportation drivers

●Maintains work assignment board on daily basis

●Operates base radio coordinating detours and notifies proper authorities in emergencies, breakdowns or upon driver’s request

●Answers phones and field calls

●Assists with driver’s run/vacation picks, passenger complaints, monitor reports and monitors driver’s compliance with company rules, policies, and procedures

11/2015 – 01/2016

Security officer, Securitas

●Observe and report activities and incidents at an assigned client site, providing for the security and safety of client property and personnel

●Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment

●Controls access to client site or facility through the admittance process

●Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons

10/2012-10/2015 Assistant Manager, Shiek Shoes

●Worked closely with manager to organize and implement strategies

●Coordinate Store operations in order to meet quarterly goals

●Ensure employees meet schedule object

●Supervise and coordinate onboarding for new employees

●Ensure consistent execution of company marketing and visual presentation

●Maintained calm demeanor during high volume periods and unusual events. All while setting a positive example for team

●Engages in conversation with customers asking questions to learn about his/her needs, preferences and lifestyle

07/2003 – 01/2011

Sales Associate/Master Stylist, Carson Piere Scott

●Provides healthy styles according to customers needs and desires.

●Maintain knowledge of current sales and promotions and policies regarding payment and exchanges

●Cash handling, credit card transactions and deposits, marketing and customer service

●Cleaned and sanitized work station, tools, etc. using health and sanitation standards

Education

6/1999

Lindbloom high school, Chicago, IL

06/2009

Certificate-Medical Assistant, College of Office Technology

References available upon request

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