Netwoking

Summary

Skills

Experience

Lamar Carey

*** ******** ****, *******, ** (H) 917-***-**** ************@*****.*** Dedicated Technician with over 20 years of experience combining Technical expertise in Networking as well as extensive issue resolution.

Extensive knowledge of identifying

root issues

Maintaining numerous Cisco

systems as well as LAN/WAN

technologies

BGP, TCP/IP Switches / Routers, Firewalls

Jan 2015 - Current

Atlanta, GA

NOC Service Assurance Technician II

Cox Communications Inc

Currently works as a member of the National Network Operations Center (NOC) Video team in a 24/7 environment, providing incident management, problem resolution, implementation and maintenance support for Cox Communications V2B

(Video to Backbone) centralized video distribution network. Extensive experience with Video On Demand (VOD) and content delivery network system.

Knowledge of digital video delivery technologies, IP network protocols and configurations.

Manages outage notifications and communications, including organizing and leading conference bridges as part of incident management operations processes. Tracks repeat and chronic issues so they can be worked until resolution while determining root cause analysis and documenting records via Remedy for future issues.

Track, re-direct and escalate the workflow of incidents to subsequent support levels as needed to restore/repair incidents.

Resolve incidents within defined time period, and escalate unresolved incidents to appropriate fix agents.

Identify and assist in resolving multi-customer impacting platform issues. Monitor network, platform, and service events, identify impact associated with events and incidents, create tickets as per Trouble Ticketing Guidelines and execute pre-defined scripts in case of alarms and incidents reported by network element management or other fault systems.

Provides advanced technical support, customer and product support and problem resolution for the Cox network encompassing residential, Cox Business and Enterprise platforms and services.

Coordinates and prioritizes resolution efforts and preventative maintenance. Configures devices and applications across Voice, Video, Transport, IP, Data Products and IT Infrastructure to provision, test, maintain, and restore services. Interfaces with NOC Technicians, support teams and vendors/providers. Jan 2014 - Jan 2015

Atlanta, GA

NOC Surveillance Technician

EarthLink

Monitored and managed network alarm events and service outages. Engaged necessary personnel such as NOC Support and Field Services to deploy

(dispatch) out to troubleshoot any service impacting issues which customers were affected.

If necessary, telephone conference bridges were set up so multiple technical entities could engage to get issues resolved.

Consistently analyzed network performance levels while handling escalations of various stages which included notification to multiple teams regarding high visibility incidents and outages.

Maintained appropriate work progress and shift hand-off reporting. Managed trouble tickets for any detected problems using applications such as Netcool and Remedy which resulted in the necessary entities being kept up to date with the situations at hand.

Preserved healthy working relationships with major Local Exchange Carriers (LEC) such as AT&T, Verizon, Sprint, Level 3, Zayo, MegaPath, Windstream, etc. Jan 2010 - Jan 2014

Marietta, GA

NOC Engineer - Tier II

Cbeyond Communications

Responsible for troubleshooting and repairing down services, networks and circuits.

Tracked customer trouble reports and trouble tickets using various ticketing systems such as Netcool and Siebel.

Monitored both voice and data networks which due to SLA s, the status needed to be updated to customers is a timely manner.

Jan 2008 - Jan 2010

Atlanta, GA

Premise Technician

AT&T

Responsible for the installation and customer care of the U-Verse integrated television, high speed internet, and voice service for customers. Educated the customers on service features and functionality while verifying all services working properly both inside and outside the premises. Installed and re-arranged inside wires for cable and internet connections for customers.

Used GCAS software system to document accurate information in reference to dispatch start and finish times.

Jan 2008 - Jan 2008

Atlanta, GA

Service Technician

ALT-CTI

Education

Installed, serviced, maintained, extended and removed Cat5, Cat6, and Cat5e cables through closets, floors, walls & ceilings, in commercial and residential establishments.

Performed installation and termination of patch panels for data and VOIP cables, punching down on modular jacks using T568A & T568B configuration and punching down on 66 & 110 blocks.

Jan 1997 - Jan 2007

New York, NY

Field Technician

Verizon Communications

Installed, repaired and maintained customer wiring and cables. Isolated service and circuit issues using thorough trouble-shooting skills. Professionally interacted with customers while representing Verizon. Provided Premier Customer Service to customers and worked diligently to retain customers.

SUNY College Old Westbury

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