Customer Service Call Center
Resume:
Stephanie Mosher
Sacramento, CA *****
*.********@*****.***
To obtain a job with the possibility of gaining a career were I can utilize my experience to inherent more knowledge to help the growth of the company.
Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative
AT&T Oct - North Highlands, CA
2013 to 2014
Inbound call center, Answering phones, scheduling/rescheduling appointments, billing, taking payments, sales, customer service, appointment reminders, rebuttals, sales, verifying eligibility, Microsoft word, keeping clients updated
Call Center Representative
K-Designers - Gold River, CA
May 2010 to July 2010
95670 916-***-****
Inbound call center, Answering phones, scheduling/rescheduling appointments, customer service, appointment reminders, rebuttals, sells, verifying eligibility, Microsoft word, keeping clients updated, needing a certain amount of leads..
Receptionist
Elk Grove Dental Group - Elk Grove, CA
July 2006 to October 2007
Duties: multiple-line answer, short hand, filing, insurance verification, greeting patients, triage, booking and rescheduling apt, creating patient accounts, typing 45+ wpm and 10-key, patient care/customer care/customer service, effective communication w/doctors and other management personnel, Microsoft word/excel, keeping and updating spreadsheets, etc. Marcos Pizza Assistant Manager
Taco Bell - Houston, TX
May 2005 to July 2006
1315 S. Dairy Ashford Houston TX 77077 Assistant manager Inventory, Customer Service, Hiring new employees, Running Shifts, Scheduling, Pizza Cook, Data Entry etc.. Taco Bell (May/2005-July/2006 and April/2008-January/2009) 6704 Laguna Blvd, Elk Grove, CA 95758 916-***-**** 5550 Martin Luther King Blvd, Sacramento, CA 95822 916-***-**** Duties: shift leader, cook, and cashier, clean, customer service, order taking, supervising, food prep, lobby prep, inventory, shipping and receiving between store locations, stocking, opening and closing shifts. Education
G.E.D in Elk Grove Charter Adult Education
American River College
Skills
• CUSTOMER SERVICE (3 years)
• GREETING (1 year)
• FILING (1 year)
• MICROSOFT WORD (2 years)
• WORD (2 years)
• Dental Receptionist
• Telemarketing
• Adult Education
• Insurance Verification
• 10 Key Data Entry
• Front Desk
• Dental Assisting
• Office Management
• Medical Office Experience
• Clerical Experience
• Medical Scheduling
• Caregiving
• Cash handling
• Communication skills
• Banking
Certifications and Licenses
TABC Certified
Food Handler Certification
Bartender License
Assessments
Customer Focus & Orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Proficient
June 2020
Applying customer service skills in a call center setting. Full results: Proficient
Customer Service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales Skills — Proficient
July 2020
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
1 year call centers/Telemarketing
2 years receptionist
3 years Counselor in Start Program
3 years Leadership/Teacher
9 years customer service
2.5 years caregiver
RELEVANT SKILLS
Customer Service, call centers, answering multiple- lines, filing charts, ability to work under pressure and stressful conditions, Reception, short hand, insurance verification, greeting patients and customers, triage, booking and rescheduling appointments, creating patient accounts, typing 45+ wpm and 10-key, patient customer/care, care/customer service, effective communication w/doctors and other management personnel, Microsoft word/excel, keeping and updating spreadsheets, shift leader, cook, and cashier, clean, customer service, order taking, supervising, food prep, lobby prep, inventory, Recorded daily sales including tally of total items sold and total daily revenues, totals of wasted food and paper products, audited cash register records for each employee to produces monthly reports, shipping and receiving between store locations, stocking, opening and closing shifts, Earned Outstanding Achievement raise at Taco Bell for consistently accurate money handling and excellent customer relationships.
PROVEN TRAITS Trustworthy *punctual*reliable*loyal*honest*enthusiastic*responsible*great work ethic*team player motivated*excellent communication*dedicated*hard worker*ability to be proficient and organized at any task placed before me*
Periods between employments were to further my education
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